Account still has credits but call blocked

HI,
I just created this new account yesterday, and subscribe to unlimited world, however when i make phone calls today, they say calls are blocked, and when i file online customer service request, they asked me to provide 5 contact names, but it is a new account and do not have any contact right now.
so is there any other way to solve this problem? if not, pls refund the money i pay.

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I updated my Apple ID but my I Cloud account still has my old ID and I can not figure out how to update it

I updated my Apple ID but my I Cloud account still has my old ID and I can not figure out how to update it

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

I was hotlined for no reason, it's been over 3 months, over 10 phone calls, and my account still has a "hotlined" indicator on it

This feedback includes more of my overall history, however I felt the need to share this recent experience of being hotlined, when it wasn't even my fault, the company admitted it, said they would take the "hotlined" indicator off of my account, and have failed to do so after several escalations:
I am sure my experience lately is nothing unlike anyone else’s experience. For the most part my experience with Verizon has been a bit of a roller coaster to say the least. When I first started my service almost five years ago, I ended up losing a phone number I’d had for about five years due to a technical mistake they made during the contract process and having to witch phones about four times. From there, I had billing trouble every month for the next 18 months. I had to call in for some kind of adjustment just about every month until I was due for an upgrade in December 2011. I upgraded to the Motorola Droid Razor, a choice I have regretted ever since.
So for the next 18 months I had well over 24 replacement phones for the Razor, until about August of 2013. I was offered by Verizon (via Motorola) to “upgrade” to the Razor M. It was a newer phone, only a bit smaller than the original Razor. I didn’t know it had 50% less internal memory than the original Razor, so I asked Verizon to send me the Razor in place of the Razor M, so that I could at least used the phone as I had intended. Not even a few days after I got the replacement Razor, it fell off my bed (less than 3 feet off the ground) and the screen shattered. Since I had not yet sent back the Razor M, I just re-activated it and called Verizon to let them know.
Okay, now let’s back track to October 2013. I had to replace another phone on my plan, a Motorola Droid Bionic, and we had ordered a new S.D. card for it. We got the replacement phone and S.D. card, I found out that the S.D. card was a kit that came with a card reader to plug into my computer, however it was also about $55. I sent the S.D. card back and the broken Bionic, and of course tracked both boxes. Verizon received both boxes within a few days, but only inventoried the phone. It took them almost 5 weeks to inventory the S.D. card. I had them charge the S.D. card to my bill, but since I had sent it back, I paid the bill less that amount, about $55.
So I had communicated with the financial services department about waiting for the $55 credit, in the event there was some kind of an issue. Even though I had talked to them right before the lines were all suspended, it was still suspended, and no one could explain why. I have called in since November 11, 2013 and I have talked to several people:
November 29, 2013 – Joanne
December 3rd 2013 – Ashley
December 4th 2013 – Melanie
December 6th 2013 – Maria
January 24th 2014 – Michael
February 7th 2014 – Elizabeth
February 8th 2014 – Amanda
Since then I have talked to another few more people, all of whom have submitted an escalation to a manager to approve the suspension to be removed from my account. We have all heard the term “hotlined”, which is like a big ugly mark on a customer’s credit and it takes 6 months of on time payments to get it removed. However in my case, it wasn’t even my fault, the company admitted that they messed up and interrupted my service and although they promised over 7 times to get the account fixed, they have still not done it. I still paid the November and December 2013 bill, and the January and February 2014 bill in good faith. Although I have had a number of bills roll over from one month to the next during my 5 year term with Verizon, I have never been in a position where the lines were interrupted due to an error of my own.My service does work, and was turned on right away when I called on November 11th to find out why it wasn't working, that is how I found out about the hotline, talked to a manager and they said that due to it being Verizon's mistake, the hotline indicator should be removed by December 1st, it was not and still is not.
I have never asked for the company to reverse the mark on my account until now. How is it that Verizon and other companies like them can hold the threat of an early termination fee over the customer’s head, so that if the customer makes a mistake they are in fear of doing it again for fear of being interrupted or disconnected? However the phone companies aren’t held to a similar standard? If the wireless phone companies (whether holding a contract with a customer or not) are not held to a level of responsibility when they make a mistake, then why should the customer?
So it has been over 3 months since my account was hotlined and the mistake was made. I have continued to make my payment and even kept my service with them, despite the fact that my contract is over. Because of the hotline I cannot use the edge program to get a new phone and I cannot bill anything to my account until the hotline is removed. As I understand all it takes is a manager to sign off on some document and the hotline indicator is removed. If that is the case, why has it taken over 3 months, and over 8 phone calls and nothing has happened? I just talked to a representative this last weekend in the loyalty department and I have given the company an ultimatum – either get the mark off by the next bill, coming out March 2nd 2014, or I am done with the service.
I would rather have to purchase a phone outright from another company, and get on a prepaid plan than to bend to accepting the responsibility of the hotline on my service when it wasn’t my fault. I also cannot stand having to switch companies, but in a case like this, I would be a hypocrite if I didn’t.

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

I had to change my apple id but the icloud account still has the old one. How can i change it.

My apple id was cancelled by apple due to a problem and they suggested me to make a new apple id with a different email adress. Thats what i did, the proble is that the i cloud has the old apple id and i was trying to change it but i cant and the iphone keeps asking me to put de password on the old apple id wich is no longer in use
The second problem is that when i was trying to change that, something happened and all my contacts were erased!
I still have them on my ipad, but i dont know what to do, is all a mess with my devices!
Can somebody help me please?

With iOS 7 you will have to provide the password for the old ID in order to delete the existing account from your iPad. If you can't do this, contact Apple for assistance by going to https://expresslane.apple.com, then click More Produces & Services>Apple ID>iTunes Store, App Store or Mac App Store>Disabled Apple ID.
As far as your missing contacts, when you get the password for the old ID reset, sign in with the ID and your new password at icloud.com and check to see if your contacts are there. If they are, export them as a vCard as explained here: http://support.apple.com/kb/PH3606. You can then import this vCard to your new account as explained here: http://support.apple.com/kb/PH3605.

Can someone (ANYONE!) Please tell me why my account still has a $299 past due balance?

Waaaaaaaaaaaaaaaaay back in early November I received my new iPhone 6 Plus on the Edge plan.
There was no return label in the box, so I contacted support and a label was shipped to me in a couple of days.
I sent the old iPhone 5 back in the box with that return label within the 14 day recommended period and went on with my life.
It is now December 29th, over two months after you (Verizon Edge) received my old phone (I tracked it) and the $299 charge is STILL on my account!
I spent over an hour in the store near my home on December 15th and was assured by the store employee that Verizon Edge HAD received my phone but that financials were backed up and it might take a few more days for the charge to be removed from my account.
Meanwhile, I had been receiving 3-4 annoying automated calls per day from you saying to pay my past due bill.
Grrrrrrrrrrrrrrrrrrrrr.
Last week, my service was suspended for.... you guessed it!.... non payment of the past due amount!
I immediately called customer service AGAIN and had to ask to speak to a supervisor after the CSR I first talked to said she couldn't help me.
The supervisor put me on hold, then came on the line and said he had verified that you HAD received my phone.
He put my account on an equipment hold (so that I wouldn't get shut off again) and AGAIN assured me that the charge would soon be off my account.
Guess what?!?!?!?!
The $299 charge is still there!
I have been a customer for over 15 years and have never had my phone shut off for non-payment or any other reason.
I want the $299 charge off my bill NOW.
And if this shows up on my credit report (and I check it regularly!) as a late or non-payment situation, I am contacting your legal department and I am going to sue Verizon Wireless for pain and suffering, stress, financial hardship, and anything else my lawyer can think of to add.
PLEASE resolve this issue today.

Hi Julz32!
I don't like waiting either! Have you received any confirmation about the trade in? Please contact our Trade in department at 877-247-3846 by phone, or [email protected] by email for a resolution.
Thanks!
ChristinaB_VZW
Follow us on Twitter @VZWSupport

HT1937 Can they locate my iphone? it still has service but its on airplane mode

it has nothing a but a few apps

If it's on Airplane Mode it's not sending or receiving any signals. So no

Call Blocked

What happen of Skype?? Your Company it so suck. This is second time i tried to sign up and paid money for you but I can't use nothing. It alway show call blocked!!!!!! Last month I signed up First account and have this problem "Call Blocked" then I tried to contact Skype but they sent this email to me. Hello Panyawut,
Thank you for contacting Skype Customer Service.
We understand that you're concerned about the restriction on your Skype account. We know how alarming a situation like this must be and you have made the right decision in contacting us.
Here at Skype, we take our customers' security very seriously and need to apply certain restrictions to protect their information. From our investigation, we have detected activities which are contrary to Skype's Terms and Conditions. As a result, your account will remain restricted until further notice:
For details on Skype's Terms of Use, please click this link: www.skype.com/go/tou
If you wish to enjoy Skype's services once more, you may create a new Skype account and start fresh. You may start by going to this link: https://login.skype.com/account/signup-form
We appreciate your understanding and hope that this experience does not discourage you from using Skype. Best Regards, Jowel A. Skype Customer Service Then I still can't use for call until now. and last week SKYPE sent email to me they said my subscription is expireing in 1 days. What da FU_K???? what you need from me? DO you need me to pay for nothing.?
Then I let it go and tried again by sign up new account and use by debit card yesterday (First i used credit card). After I sigh up and paid by debit card I can called to thailand and can talked with someone in Thailand 2 times it was ok. Then today I tried to called to Thailand but it show me "CALL BLOCKED" again. WHAT THE FU_K OF YOUR COMPANY??????????I looked in your community It have many problem like this. Why not have any call center number to contact for fix this problem???? Then what can i do right now I have to paid money to you again for NOTHING????

Hi to both of you, and welcome to the Community,
Please confirm you both have credit or a subscription to cover the cost of calls you are placing to fixed/land lines or mobile/cell numbers?
... or,to the original poster, is this occurring with Skype-to-Skype calls?
Please post back with more detailed information ... error messages, screen shots (as long as no personal information is shown).
Thank you,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I've blocked a contact with ios7 using call blocking feature but it still manage to call through ... anyone has this similar problem?

yeah, i've set a number to be blocked using the ios7's call block feature 2 days ago. today, the phone rang and displayed the number which i've blocked ... anyone encountered this problem?

Same thing just happened to me. I've created a "Spam Call" contact and have been adding numbers to it as they come in. Today is the first time that the phone rang that was named Spam Call. Very disappointing.

Firefox has suddenly stopped connecting on one of three user accounts on the same computer. That account still connects with Safari - but not Firefox. A clean-install has not solved the problem. Help?

Three user accounts on the same computer all link to a single copy of Firefox 3.6.8 - but one of them has suddenly lost its ability to use the program. Firefox opens in that account, but it cannot connect to the Internet. 'Done' appears at the lower left of a blank Firefox page [it's set to load a blank page initially], as though a page had finished downloading ... but Firefox does not actually generate any Internet activityx.
Previously, the Firefox connection for this account was smooth and reliable. I haven't added, upgraded or downloaded any new programs, nor made any other computer changes in recent weeks or months.
Puzzlingly - that same account still connects successfully to the Internet via Safari. And the other accounts on the same computer continue to use Firefox with no problem - including a test user-account that I set up today to help troubleshoot the problem. The blockage is restricted solely to Firefox with that one user account.
Following your Support page instructions, I did a clean-install of Firefox 3.6.8, removing both the existing Firefox 3.6.8 and the Library/Application Support/Firefox folder. Going the extra mile, I checked all accounts to be certain that no Firefox folders remained in any of them - then emptied the Trash and restarted before installing a freshly downloaded 3.6.8. But blimey - the blockage still persists for that one user account.
Firefox shows no visible cookies that might influence the connection. [It's set to delete all cookies upon closing anyway.] And I see no obvious instructions in Mac's firewall or any software program to refuse access to Firefox. The computer is stand-alone, not networked. And in any case, Firefox works just fine in the two other user accounts.
Deleting the hobbled user account is not feasible. So what is causing this roadblock? Did I miss a step in the clean-install? How can that account resume using Firefox?
Thanks in advance for your advice.

If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete active-update.xml and possibly updates.xml (stores the update history).
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!

My Mac has been stolen, but I have my iCloud account setup. The "find my mac" app has found the apartment block it's in, but I need an IP address. Is there a way to see the IP address of my Mac through iCloud?

My Mac has been stolen, but I have my iCloud account setup. The "find my mac" app has found the apartment block it's in, but I need an IP address for the police to go and claim it. Is there a way to see the IP address of my Mac through iCloud? I've tried to get the IP address through Gmail and Dropbox but no success. Is there any software that updates automatically that I could find the IP address through?

Shouldn't the IP address be on the box you bought the machine in? If you have the box, take it to the police as evidence that it's your machine. If I were you, I would set the firmware password when you get it back, but make sure you have the password written down in a safe place. If you forget it, there's only two ways to reset it. Either pay $400+ for the tool that can do it, or pay almost nothing for Apple to do it, I think it depends on where you live. The firmware password is this encrypted password and it can't be hacked either. The password prevents anyone from booting the machine into recovery mode, thus preventing them from restoring the computer to factory settings or performing any other functions. It's not stored in the hard drive so replacing that will be of no use either.
I hope you get your Mac back and I hope this was helpful!

Recently purchased a used IPad 2 but it still has previous owner's data. I've been told not to sync it to my computer as it will cause problems. What do I need to do to make it compatible with accounts on my mac and ipod touch?

Recently purchased a used IPad 2 but it still has previous owner's data. I've been told not to sync it to my computer as it will cause problems. What do I need to do to make it compatible with accounts on my mac and ipod touch? Thanks for any and all help!

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Customer service promised me call back in 24 hrs but it has been 72 hrs and I m still waiting for the call,,,,,

Apple sent me replacement phones and both with different coverage on them. Repair coverage finishing lot earlier then what I had on the original defective phones. Now they are telling me that he phones they received were different then the ones in Repair Case. After 150 minutes long phone call the rep said me that somebody will call me within 24 hrs and I m still waiting for the call after 3 days. the conversation was polite and helpful all the way from both sides but now I feel like Apple reps are trying to avoid this problem because this is their problem that most likely they misplaced my phones in their wharehouse and after my call (one week after the phones received by apple) they started looking for it.
I had the repair status updated in my profile after I received the new wrong phones. Even the acknowledgement email from apple mentioning that they have sent out the replacement product came to my inbox two days after I received the phones.
Is this Mr.Jobs Apple ?
Does anyone has Customer service email address ?

I know there is a contact us tab on the web page and thats what I have mentioned here that what happened when I called them.
thanks for ur input though,

When i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

when i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

Hello Delaney1130,
It sounds like you are getting static on both the receiver and the speaker when you make a call. I would use the troubleshooting from the following article to help resolve the issue named:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Check your phone settings:
Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thank you for using Apple Support Communities.
All the very best,
Sterling

My iPod Classic 160GB is recognized by computer, and goes through sync process, but still has old stuff...

My iPod Classic 160GB is recognized by computer, and goes through sync process, but still has old stuff...
I feel like there must be an issue with the library location, but I don't know how to correct that. My Dad recently wiped my computer and deleted Windows XP and installed Windows 7. I don't know what he did, but my iTunes library is still intact it seems. However, I've added quite a few podcasts that I'd like to sync to my iPod. When I connect it, it goes through the sync process, but ends quickly and says its safe to disconnect. None of the new podcasts are on there though.
Also, there was something really wrong with my iTunes account. When I went to buy something from the store, it wouldn't accept my password, and when I went to reset it, it wouldn't recognize my birthdate and month (I had the correct username). I ended up creating a new account and purchasing a song. This time, it did sync the new song onto my iPod, but not the podcasts I'm trying to sync.
As far as the library location, is there anything particular that has to be included in that library in order for it to be recognized by iTunes when you sync? Awhile back (before my Dad worked on my computer), I had changed the folder location to my external hard drive, but in researching, I saw that I still had in another drive some folders with music that is currently on my iPod. So it looks like I have some stuff on two different drives... Maybe this has something to do with it not syncing right?
I did check, and my Firewall doesn't have iTunes blocked.
As you can see, I'm not very experienced with all of this... Sorry for the confusion. If you are interested in helping me and have any questions, please let me know.
I'm hoping someone will be able to help me... I desperately want to be able to listen to my podcasts, as I'm a stay-at-home Mom of 4 little ones, and the podcasts are kind of an "escape" for me when the children are napping or playing. :-)
Thank you in advance for your help!

Oh my goodness!! I am absolutely thrilled right now B-rock!! I don't know how I missed it, but when I went back to change the setting like you mentioned, I noticed that the very top box that says "Sync Podcasts" wasn't checked! I have no idea why... But my heart started to race when I checked that box and all of a sudden it started syncing all my podcasts!! It's gonna take a long time (I have 385 of them!), but I am just so happy you helped me with this problem. Thank you SO much!

Account still has credits but call blocked

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