Acrobat causing problems with Outlook/Word

The following sequence generates an error
Open an e-mail message in Outlook using Word as my editor
Close the message and close Outlook
The error is "Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience." If I disable Acrobat in Office and Outlook (when Acrobat is installed), I don't get the error. So, the error seems to be Acrobat related. The computer is running Windows XP, Office 2003 and Acrobat Pro 9.2.0. Windows and Office have all the most recent service packs and updates. Previous versions of Acrobat have been installed on this computer at one time (version 7 I think and perhaps other versions). The computer also has Adobe Reader 8.1.7 installed.
What can I do to get rid of these error messages without disabling Acrobat in Office?
Thanks for your help.
Curt

I had noted your comment about earlier versions, but it has been a problem for several versions. I had not heard about it lately, so it may have been an issue with WORD 2003 and not WORD 2007. WORD 2007 and Acrobat have other problems, but I have not heard about the Outlook issue.
The message you listed is posted in the MS knowledgebase and one of the items (not necessarily related to Acrobat) recommends an update to OFFICE. That is something that is often overlooked and may be is the fix you are looking for. At least it would be a good idea to run an update on OFFICE and see if that fixes the problem. Even if it does not, the update is probably a good idea (most folks never seem to think about updating office, though Windows updates almost daily at times). Bill

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Hi - I’ve downloaded Acrobat Standard subscription.
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What has happened is this:
During the downloading process, I was told to close other programmes, including Word – which I did. I was told that Word was not closed, but it appeared to be so I continued anyway…
I now have the problem that each time I try to open a Word doc., I get the long message that I’ve copied in below relating to a problem with/absence of macros.
Eventually I can open the Word doc by clicking the OK button 5 or 6 times – the message goes at last and I can continue. So not I’m not completely incapacitated, but it’s clearly a problem.
I’ve been in touch with Adobe by phone; but in the end your colleague couldn’t help.
So… I’m wondering – can I uninstall the programme and start again? Or might there be another way around this? I’ve tried repairing Word, but that has made no difference.I don't think I have a Serial Number.
Thanks - Laurence

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Struggling to get a screen shot because I am blocked from any other actions til I get rid of the error message! However, the message reads: "The function you are attempting to run contains macros or content that requires macro language support. When this software was installed you chose not to install support for macros or controls.
"This error usually occurs because of macro security settings. If you know that the macro comes from a source that you trust, you can change your macro security settings to allow you to enable the macro. The way that you change your macro security settings depends on the Microsoft Office System program that you are using.
Microsoft Office Access, Microsoft Office Excel, Microsoft Office PowerPoint, or Microsoft Office Word --
To check your macro security settings, click the Microsoft Office Button, click <program name> Options, click Trust Center, and then click Trust Center Settings.
If macro security is set to Disable all macros without notification, all macros are automatically disabled. Use the following procedure to enable the macro.
In the Trust Center dialog box, click Macro Settings, and then click Disable all macros with notification.
Click OK in the Trust Center dialog box to apply the new setting. Click OK to close the program options dialog box.
Close the file and the Microsoft Office program that you are using.
Open the file again. A Security Alert appears in the Document Information Bar just below the ribbon. Click Enable Content to allow the macro to run.
When you have enabled the macro, it is recommended that you return the macro security setting to Disable all macros without notification.
If macro security is set to Disable all macros with notification, but you selected Disable when prompted by the macro warning dialog when you opened the file, use the following procedure to enable the macro.
In the Trust Center dialog box, click Cancel. Click Cancel to close the program options dialog box.
Close the file and the Microsoft Office program that you are using.
Open the file again. A Security Alert appears in the Document Information Bar just below the ribbon. Click Enable Content to allow the macro to run.
If macro security is set to Disable all macros except digitally signed macros, the macro may not have been digitally signed. Verify that you can trust the macro before using the following procedure to allow it to run.
In the Trust Center dialog box, click Cancel. Click Cancel to close the program options dialog box.
Close the file and the Microsoft Office program that you are using.
Open the file again. A Security Alert appears in the Document Information Bar just below the ribbon. Click Enable Content to allow the macro to run.
Microsoft Office Outlook, Microsoft Office Visio, or Microsoft Office Publisher --
To check your macro security settings, on the Tools menu, click Trust Center, and then click Macro Security.
If macro security is set to No warnings and disable all macros, all macros are automatically disabled. Use the following procedure to enable the macro.
In the Trust Center dialog box, click Warnings for signed macros; all unsigned macros are disabled, and then click OK.
Close the file and the Microsoft Office program that you are using.
Open the file again. When prompted, click Enable Content to allow the macro to run. If you are using Visio, the Enable Content button appears as part of a Security Alert in the Document Information Bar. If you are not prompted to enable the macro, or if you receive this error again, the macro may not be digitally signed. Verify that you can trust the macro. If you are certain that you can trust the macro, use the next procedure below to enable the macro.
When you have enabled the macro, it is recommended that you return the macro security setting to No warnings and disable all macros.
If macro security is set to Warnings for signed macros; all unsigned macros are disabled, the macro may not be digitally signed. If you are certain that you can trust the macro, use the following procedure to enable the macro.
In the Trust Center dialog box, click Warnings for all macros, and then click OK.
Close the file and the Microsoft Office program that you are using.
Open the file again. When prompted, click Enable Content to allow the macro to run. If you are using Visio, the Enable Content button appears as part of a Security Alert in the Document Information Bar.
When you have enabled the macro, it is recommended that you return the macro security setting to Warnings for signed macros; all unsigned macros are disabled.
Microsoft Office Project --
To check your macro security settings, on the Tools menu, click Macro, and then click Security.
If macro security is set to Very High, use the following procedure to enable the macro.
In the Security dialog box, click High, and then click OK.
Close the file and Microsoft Office Project.
Open the file again. When prompted, click Enable Content to allow the macro to run. If you are not prompted to enable the macro, or if you receive this error message again, the macro may not be digitally signed. Verify that you can trust the macro. If you are certain that you can trust the macro, use the next procedure below to enable the macro.
When you have enabled the macro, it is recommended that you return the macro security setting to Very High.
If the macro security setting is set to High, the macro may not be digitally signed. If you are certain that you can trust the macro, use the following procedure to enable the macro.
In the Security dialog box, click Medium, and then click OK.
Close the file and Microsoft Office Project.
Open the file again. When prompted, click Enable Content to allow the macro to run.
When you have enabled the macro, it is recommended that you return the macro security setting to High.
This error may also occur for the following reasons:
The certificate of trust that is attached to the macro is invalid. Unless you are certain that the macro is safe, it is recommended that you not trust or run the macro.
The certificate is no longer trusted, was revoked by the issuing authority, or is damaged. Unless you are certain that the macro is safe, it is recommended that you not trust or run the macro.
Visual Basic for Applications (VBA) is not installed on your computer. In this case, no VBA macro can be run, regardless of whether the macro has a valid certificate of trust. You or your administrator may have chosen not to install VBA, or the version of Microsoft Office that you are using may not install VBA by default. If your version of Microsoft Office does not provide VBA as an installable feature, you can upgrade to a version that provides VBA support.
If you are unable to change the security settings, it is possible that another program has locked the security settings. Close all Microsoft Office System programs, then restart your program and change the security settings.
More information about this error message online."

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Acrobat causing problems with Outlook/Word

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