Acrobat Pro Extended 9.3.1 - Can't use "Send for Shared Review"

After the last update for Acrobat Pro Extended, I cannot send RoboHelp PDF generated documents for shared reivew. I used to be able to send draft reviews of the help (in PDF) using our public shared drive. The error indicates: "The filename you specified is not valid because it does not include a .pdf extension, contains one or more invalid characters or the path preceding it refers to a protected system location." I have not changed any of the items mentioned in the error and yet after the last software release update to the 9.3.1, the share review option is not working. Has anyone run into this issue and can help with pointers?

I am surprised the patch allowed you to update from AA9.0.0 to 9.3.1 directly. Almost all patches (updates) for Acrobat are incremental and they must be installed in sequence. I suspect this it true for AA9 also, but I could be wrong.
I suspect it was the jump that is causing the problem. I would suggest you reinstall AA9 (you may have to be careful about activating and deactivating so you do not lose your number of license installs). Once you are back to AA9.0.0, then either use the "Check for Updates" or download all of the updates and install them in order. You may have to reboot after some of the changes. It looks like you have 7 updates to go through. Folks have complained about the updates not being cummulative for years, don't expect things to change.

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Message was edited by: John-macOwner

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Acrobat Pro Extended 9.3.1 - Can't use "Send for Shared Review"

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