Acrobat Standard (9.4.6) - Issue: "Acrobat could not create a new PDF form"

I have Adobe Acrobat Standard (version 9.4.6).  I am trying to create a form but when I start the form wizard, locate the document to convert and click next, I get an error message "Acrobat could not create a new PDF form."  What's wrong?  (I've used this feature before in Adobe Pro so I am familiar with the process but I am using Standard now).  It's not letting me upload my document (an MS Word 2003 document).  Please, someone, anyone, help!  I think I got a bad batch of software here.  Any suggestions?  If it's hopeless, who do I call for a replacement if that's the case?  Is this software under warranty?

Hello Michael,
Thank you for your email.  The file I am trying to convert to PDF and create a form with is a MS Office Word 2003 file.  It isn't any specific file; the issue happens every time.  I type my text in the Word doc and then proceed to open Adobe Acrobat Standard and use the wizard to create a form from an existing file.  I tried to repairing the software but it does not help.  Any other suggestions?  Is this version of software defective?  I really need this feature.  I look forward to your reply.  Thanks.
Angela

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