Activation after moving to another computer

My G4 PowerMac died mid-project (motherboard) and I had to transfer all my software and projects by removing the hard drives into a desktop hard drive case, and then reactivate the programmes.
Most were easy, but PSE6 told me that I had already use the permitted number of activations - I have it on my MacBook also. The window tells me that I must deactivate PSE from one computer before I use it on the new one (I can't because the motherboard is dead) or buy a new activation. This seems a bit hard.
I have spent over an hour trying to contact Adobe, without success. The Chat hosts are not on line.
This is very porrt service. Does anybody have any comments, or, perhaps more helpfully, suggestions?

I thought I answered your question. I will try again:
I had a downloaded copy from the trial web site, which I used under
trial conditions, and then I bought it, by paying over the web and
getting an activation number. I have no boxed version.
Subsequent to my writing, in frustration to the forum, I decided to
try contact Adobe through their Irish telephone number ( I used Skype
to avoid horrendous BT charges).
After a comparitively short wait (5 - 6 minutes) I was put through to
an Adobe operative somewhere in the Far East, who talked me through
the problem and gave me a new authorisation number, which has allowed
the software to be activated.
So the problem is solved.
But it would be so much better if Adobe had an efficient customer
support service from the numbers and chat fields it shows on its UK
web site.
Thank you for your interest.

Similar Messages

Iphone 3g sync problems with itunes 9.2 after updating on another computer

Hello
I have an old mac which will not allow me to update itunes to 10.x. So I have been updating my iphone via another computer (which apple support to itunes 10.x) and my old mac has been able to see it still and therefore I have been able to backup/update it.
However after updating to ios 4.2, my old mac has not been able to sync to it and itunes tell me that I have to update to itunes 10.1 (which I cannot).
Last time I updated, I had to restore my iphone due to various problems (mainly to do with itunes 9.2 allowing me to download the unsupported ios 4.1). I didn't have to restore this time and this maybe what has caused me the problems. Does anyone know whether I can solve my problem of syncing to itunes 9.2 by restoring my iphone and reinstalling ios4.2? Or is ios 4.2 not supported by itunes 9.2 at all and now I need a new computer?
Sorry, I originally posted this in the wrong section.
Cheers for the help

Yes, I had the same problem this time and had email communication with Apple about it when ios 4.1 came out. Apple have made it so 10.4.11 is not supported by itunes 10.1, and so stuck with itunes 9.2.1.
When I had this problem, I decided to update on another computer (as I did this last time). But I didn't have the same problems as before (requiring a restore of my iphone) which I suspect solved the problem I have now.
However, if the restore doesn't solve this, then I have an iphone without any music on it! Or any of the apps as well.

Moving to another computer

I moved my printer from one computer to another. When I installed the drivers, the computer identified the printer as a storage device. When I try to print, the 8600 isn't listed as an option and I can't figure out how to add it.

You need to transfer your iTunes library from the old computer to the new and the same for photos.
iTunes includes an option to transfer content purchased from the iTunes Music Store only from an iPod or iPhone to iTunes on another computer but this is for iTunes purchased content only - not for any music or video imported into iTunes from another source that is available on an iPod or iPhone.
Your email account setup information already on your iPhone will not change. The email account settings transferred from a computer to the iPhone via the iTunes sync process is in one direction only - from the computer to the iPhone and not in the other direction. You will need to create the email accounts accessed with an email client on your old computer with the chosen email client on the new computer.
The sync process for contact information and calendar events is a true sync process and is bidirectional with the application or applications used for this data on the computer the iPhone is synced with. If you currently use Outlook 2003 or 2007 on a Windows PC for syncing contact information and calendar events and will use the same on the new computer, be sure to enter at least one contact in the address book and one calendar event in the calendar with Outlook on the new computer before syncing.

Powermac G4 MDD won't power on after moving to another building

Hi all. My MDD dual 1Ghz machine was running like a champ at home, then I decided it would get more use as the main recording and editing machine at church. So, i pack it up take it to church, plug it in, and i get a little light then nothing. It takes a few pushes of the button to finally get it to spur to life. Any idea why just moving to another building would cause this? I took it back home and it works fine...any suggestions will be helpful

Check this site for battery part numbers and sources. Mac PRAM, NVRAM, CUDA/PMU & Battery Tutorial
 Cheers, Tom

Some purchased songs not playing after moving to new computer

I migrated my music library to a new computer by moving the entire iTunes folder from the old computer to an external hard drive then to the new computer. When I synced my iPhone using the new computer, everything synced fine the first time except for an error saying three songs could not be converted properly. When I try to play the songs in iTunes, it tells me they are not authorized to play on the new computer then asks me to login to authorize (even though I already had logged in beforehand). Even after logging in again they won't play. The tracks won't play on the iPhone either.
The three tracks are part of a full album which I purchased via the music store on my iPhone. They synced to my old computer with no problem. They show up in my purchases section in iTunes. And the other 8 tracks from the same album work just fine. And I just double checked, and the tracks no longer play on the old machine either. The only weird thing was that when I synced it appeared as though iTunes downloaded the songs again even though they were already in the existing library. Any idea what's going on here and how to fix it?

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library (but do not hide from iCloud), close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not in My Library. You should find download links for your tracks there.
While downloading click the small download activity widget near the search box and make sure Allow Simultaneous Downloads is unticked. This may improve the reliability of subsequent downloads.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
Backup your iTunes for Windows library with SyncToy
HT5085: iTunes in the Cloud and iTunes Match Availability
HT2519: Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

How to download Creative Cloud on new computer after deactivating on another computer?

I need to switch a Creative Cloud license from one computer to another. I deactivated the license via the CC Desktop App and then uninstalled it from the first computer. Now I want to download it on the other computer and activate. The Adobe website does not make it easy to figure out how to do that. Their standard help page only got me as far as deactivation from the first computer. Can someone tell me how to download it? The company I work for already has a license paid for.

Exactly the same way you did the 1st time... log in to your Adobe ID and start
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

IWeb domain.sites2 does not open after transferring to another computer

I perused other posts, but still could not get a resolution to my problem....
I followed online instructions to transfer an iWeb file to another Mac computer using Dropbox. The file is Domain.sites2 and seems to be intact on my alternate computer. However, when I attempt to open the file (by clicking on the file name), it opens iWeb, but the site is not there. I don't see how to open an iWeb file after opening the program either. Can anyone help? Thanks.

See this page for how to open a Domain.sites2 file when using Lion or Mountain Lion...
http://www.iwebformusicians.com/iWeb/mountain-lion.html

Re-size selection after moving to another image

I did this quite often when I had CS5, but did not try this until a few days ago with CS6. It seems after I selected a portion of one image and moved it to another that the selection would become square and allow me to fine tune its size to fit the new image(in CS5). This does not hpaaen in CS6. Have I forgotten a step or is it different in CS6?
Thanks
Paul

I think you forgot the the steps you used. A non square Aspect Ratios selection should not change to a square one because of a move. However to selection will be resampled if the two documents have different resolution. You can tweak the size by using free transform on the new layer. However you should constrain the transform to maintain the layers aspect ratio otherwise the contents of the layer will distort.

Multiple Apple ID's after moving to another country

Hi all
This is probably a well known issue already, but I am posting my experience here for visibility to Apple.
I moved from New Zealand to Australia in August. Both countries obviously have independant iTunes/App Stores. After relocating to Australia, I heard about a bunch of great apps I could get for my iDevices, however they were only available in the Australia iTunes store. There was no option for me to change my existing NZ iTunes/App Store account to Australia, so I was forced to create a new Apple ID for purchasing apps from the Australian App Store. Now it's extremely annoying when I want to update Apps on my phone, because some are acquired through the NZ store and some through to AU store.
Why can we not just change the country our Apple ID is set for? It makes it extremely difficult, even for travellers visiting other countries, to get localised Apps for while they are there. Is it a licensing issue?
Anyone else have this problem too?

bump

Music not showing up in my Music Library after moving to another drive

My C: drive was full, so I moved the file to my F: drive (have done this before, but somehow it only copied it and reverted to the old location on C).
I found multiple iTunes folders throughout my many drives and got rid of all but the ones on the F: drive. It now shows multiple folders with all my songs on F: drive. However, they do not show up in my Music Library. I've tried the preferences \advanced \general \copy music to library trick and still nothing. Don't think I lost the music since I have all these folders (1 for each artist) and it looks like a lot of bytes.
Please help..
Alternatively, I'd like to know how to get the whole library on my laptop and off of this old computer that ran out of space. The F: drive is detachable.
Thank you in advance

Do you use iTunes Match? Others have complained that it can take some time (overnight?) for items to appear in their library because of Match activities.
Can you play a file with Quicktime Player? Is it complete?
Delete an item from the library but not the actual file. Add the file again.

Program won't load after moving to new computer

Hi,
So, I was having an incredibly difficult time on my mid 2010 iMac trying to use Premiere Pro CC after I had installed new memory. The program stopped responding and/or anytime I tried to render or encode, the entire computer would restart. It had been going on for way too long. So now I am working on a brand new iMac, fresh from the factory. I installed Creative Cloud and downloaded Premiere Pro CC, After Effects CC and Media Encoder CC. (i signed off CC on the other computer) I plugged in my external drive and opened the program. I had to relink a bunch of the media because I hadn't been incredibly organized about filing it to begin with, but everything seemed to sync up. Finally opened the project.
First - when trying to render a sequence, less than 1/4 the way in, an error comes up - "Unknown error in compiling movie."
Second - all the After Effects linked compositions are just color bars. Big fat ones. When I click "Edit Original" and it comes up in After Effects, there were regular color bars. There was sound. It did display what effects I had done to it in the effects window. All effects that I have done have been to sharpen or to remove grain. Nothing razzle-dazzly.
In trying to figure out how to deal with this, I tried to link up the file in After Effects with its original video file. Couldn't figure that out. Finally, got so frustrated I decided to export it to xml and download FCP X trial to see if I could work with it in that. I exported the entire project using Export-> Final Cut Pro XML but was unable to open the file in FCP. Both by opening the program and trying to open the file from inside there, and by clicking on the file and trying "Open With." FCP was grayed out as an option. I clicked the box to allow me access to all the applications and it still wouldn't allow me to do it. So I decided that maybe something went wrong with the export.
I have now gone back into Premiere to try to export again but now NONE of the video files will load and "The Application is not Responding."
I am perplexed! Can anyone help me?!

Attempted to uninstall Quicktime. The uninstall will not finish, saying it encountered a fatal error. Quicktime will not run, either.
when a QuickTime uninstall throws that message at folks, it's usually best to try completely scraping the itunes and QuickTime program files and installation configuration information from the PC, and doing a careful staged reinstall afterwards.
try the technique in the following post. (it includes instructions on what to do if Add/Remove isn't letting you uninstall one of the programs.)
http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434

Events and project thumbnails missing after moving to new computer

I just helped a friend to move to a new Mac. I have copied all her personal data to her new computer, so iMovie Events and Projects are present in her new Movie folder. However, after opening iMovie '08, all events and project thumbnails are missing. How could this be? Is there perhaps some library file that keeps track of all this that I need to copy as well? Is there a way to re-link iMovie with the events folder?

Try this:
First, make sure you've quit out of iMovie. Then go to your Movies Folder > iMovie Events > and then into the folder of the even that's giving you trouble. Drag the folder "iMovie Thumbnails" to your trash. Then open the folder "iMovie Cache" and drag the file "Cache.plist" to the trash. Restart iMovie. It should rebuild the thumbnails, and by regenerating the .plist file, it should have the data it needs to reed the new thumbnails into iMovie.
It worked for me. Hopefully it will work for you too.

CANT DOWNLOAD AFTER EFFECTS ON ANOTHER COMPUTER (already purchased the app)

please help me
i bought 1 single app (after effects) paid prepaid for one year.
install it on my iMac , but now i wanna install it also on my new macbook pro
but when i log in to CC and trying to download after effects it give me TRIAL mode!!
for some reason i never received a serial number or any code to activate my purchase ( i don't understand why)
i bought this full and paid in full...
this is cause me lots of major problems....
im also trying to get respond through the phone / chat ( NONE OF THESE METHODS ARE WORKING)
THIS is a frustrating situation for me right now as i need to use AE immediately.
please let me know whats the solution for this
as i need to get it ASAP.
thanks
shay

Make sure you are installing the Creative Cloud and not the standalone version.
From what you describe you do not appear to be in dire need of resolving this immediately to get work done, though it is certainly your right to pursue getting it resolved as fast as possible. If you have the trial version installed you can use that - it is fully functional. Also, if you have it installed on another machine you can use it on there as well.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Cartridge for D1668 after moving to another country

I bought a D1668 printer while living in China and now I have moved to Europe and need to buy new ink but then I can't get cartridge 818 anymore so what should I use?
I tried with 300 but it didn' work.
Or do I need to scrap the printer
This question was solved.
View Solution.

Hi,
Ensure you have a full set of genuine HP 300 Black and Tri-color ink cartridge available and have the printer installed and connected to a computer.
Within the form at the following link clcik on Change Country and select your country, then fill the form and you will be provided with a case number and the contact details to contact HP:
https://support.hp.com/us-en/contact-hp/product/HP-Deskjet-D1600-Printer-series/3811065/model/383707...
Call that number and a support representative will guide you with the steps to reset the printer to accept the local ink cartridges for Europe from now on.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Locating tracks after moving to another external disk

Dear all,
I am sure this question has arisen many times before. i would be grateful if anyone knows the link to the answer.
My iTunes was stored on one external disk. I moved it to another, that is, it is in the same location (a timecapsule), but the folder name containing the library has changed. Now, the location of all items stored in the library in the old folder name are not located, and I am asked to locate them individually anew. No problems doing that. But I would prefer a global solution, if there is one. Of course, I could rename the new folder on the timecapsule back to the old. But I would prefer not to! Any hints?
Regards
Mr Kizkij

If you move the songs yourself, iTunes will still look for them in the old location because you did not update the iTunes database (by moving the music incorrectly).
To fix your problem, do this...
Open iTunes prefs -> Advanced and make sure the iTunes music folder location is set to the iTunes music folder on the external.
Then run this script -> iTunes Track CPR v1.3
In the future, the correct way to move your music is...
Go to iTunes menu Edit -> prefs -> Advanced.
Set the iTunes music folder location to where you want on the external drive.
Now go to iTunes menu File -> Library -> Consolidate.
This will copy everything in iTunes to the location on the external.
Once it is finished, you can delete \Music\iTunes\ iTunes music folder.
Delete ONLY the iTunes music folder on the internal.

Activation after moving to another computer

Similar Messages

Maybe you are looking for