Add-spshelladmin : Cannot access the local farm - SharePoint 2013

Hello,,
We installed a SharePoint tool on a SharePoint 2013 server, and now the site is down.  One error is happening:
add-spshelladmin : Cannot access the local farm. Verify that the local farm is
properly configured, currently available, and that you have the appropriate
permissions to access the database before trying again.
Prior to installing this tool, the SharePoint PowerShell was working. I am running the power shell with admin rights.  The farm account is still in the local admin group, and its in the WSS_RESTRICTED_WPG_V4 group.  All commands and the site were
working fine, until we installed the tool.
How can I get the PowerShell Management shell working again?
Thanks.
Paul

It sounds like your tool has brought down SharePoint or messed with your permissions. Restart the server and then starting at the SQL work your way through SQL connections, IIS Application Pools, IIS Sites, event logs and so on until you find a reason for
where the farm is broken.
Also try to identify what exactly else is and isn't working. If the entire farm is dead then complaining that PowerShell doesn't work is like complaining that your water seems to be seeping into your stateroom on the titanic and it's getting the carpet damp,
it may be true but it's not the most significant issue...

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