Admin install of reader 9.4.1 doesn't update authplay.dll

I made an admin install of adobe reader 9.4.1
I went to ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/ and downloaded 9.4.0 msi and the 9.4.1 patch
I opened a cmd prompt as an admin and ran msiexec /a 9.4.0.msi /p 9.4.1.msp
that gives me an .msi that installs 9.4.1, but one of the files doesn't change.
C:\Program Files\Adobe\Reader 9.0\Reader\authplay.dll stays as the older version
When I run 9.4.0.msi and then patch the install later the file changes to the correct version.
I have tried to package this on vista 32 and 64 and win 7 32 and 64.
any suggestions?

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Problems creating Admin install for Reader 10.1.2

I downloaded AdbeRdr1000_en_us.msi from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/ and AdbeRdrUpd1012.msp from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/misc/. I then executed the following command from a command prompt in the c:\somefolder directory
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The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
It seems like that should have worked … What am I missing? I'm running Windows 7 Enterprise 64-bit SP1.
Thanks for your help.
Curt

Thanks. That was very helpful. As a suggestion for Adobe, this is unnecessarily difficult! Some things that would make it less confusing are.
Don’t have so many versions of the installers. Between the mui, the various languages and the tiers, there are a lot of options.
Publish an MSI and an MSP for all versions you produce (including out of cycle patches). That way people can quickly get what they need without having to know all the details of your patch patterns.
Don’t have a different patch pattern for Acrobat and Reader!
Finding MSIs and MSPs can be challenging. Downloads for 10.1.2 can be found at ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/misc/, ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/, and http://www.adobe.com/support/downloads/product.jsp?platform=windows&product=10. One well publicized place where all versions could be found would be beneficial. It would be nice if, on the front page of www.adobe.com where it says “Download” – you could actually download the product. What those links do is install the product without a download capability.
Someone pointed me to http://myitforum.com/myitforumwp/wp-content/uploads/group-documents/14/1317760928-Acrobat_ Enterprise_Administration.pdf. It’s a very useful document. It would be helpful if there was a pointer to this document in all the places where you can download the files – or, just put the document with the MSIs and MSPs.
Thanks again for your help and your consideration of my suggestions.
Curt

I'm trying to open files which are telling me to instal Adobe Reader. Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up. Please could you be of some assistance.

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Select one of the files, Choose GetInfo from the Finder's File menu, look for the field named "Open With", and choose Preview from the adjacent menu. Accept that ALL such files will Open with Preview, and your major problems should be solved.
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I am trying to patch my existing admin install point of Adobe Reader 9.1.1 to 9.1.2 but get this error:
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I get the same error on my PC when I double click the msp file
This is the msi log from when I tried to patch the existing admin install of 9.1.1:
MSI (c) (00:58) [16:18:02:876]: Final Patch Application Order:
MSI (c) (00:58) [16:18:02:876]: Other Patches:
MSI (c) (00:58) [16:18:02:876]: Unknown\Absent: {AC76BA86-7AD7-0000-2550-7A8C40000912} - C:\CustomInstalls\AdobeReader\patches\adobe912.msp
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer an
d that you have the correct upgrade patch.
C:\CustomInstalls\AdobeReader\acroread.msi
MSI (c) (00:58) [16:18:02:876]: Product: Adobe Reader 9.1.1 - Update '{AC76BA86-7AD7-0000-2550-7A8C40000912}' could not be installed. Error code 1642. Additional information is available in the log file c:\adobe.log.
MSI (c) (00:58) [16:18:02:923]: Product: Adobe Reader 9.1.1 -- Installation failed.
Any help is greatly appreciated.

I don't even know why I continue to use adobe products. Adobe software development is a joke. So are their UIs.
First, this forum crashed my FireFox 3.0.10 browser, twice. The second time, I figured out it was Adobe's fault. Why doesn't Adobe learn to script AJAX properly so it doesn't crash browsers? So here I am in IE8 typing a reply.
All of you guys were beating around the bush in regards to the "solution" to this problem. I have found a way to apply the patch and use an MST generated by the Adobe Customization Wizard. Granted, it would be much better if Adobe would just generate their patches correctly to begin with.
As you all have found out, you cannot create an MST using the ACW (Adobe Customization Wizard) and then use the following command
msiexec /i AcroRead.msi /p AdbeRdrUpd912_all_incr.msp /t
This will cause the aforementioned problem. Below is the proper sequence of events:
Make a backup copy of the 9.1.0 AcroRead.msi (just in case).
Run the following command: msiexec /a AcroRead.msi /p AdbeRdrUpd912_all_incr.msp This command will create an Administrative Install Point (AIP) in the directory you choose. I will place it in a directory called Patched The AcroRead.msi file will be rewritten and will be version 9.1.2 (check the Property table with ORCA and look at the value ProductVersion). In addition, the files that were in Data1.cab will be expanded and patched and are in the Patched folder I specified above. At this point, we no longer need the Data1.cab file. If you know how, you could compress all the files back into a cab and insert them back into the media table, but that is overly complicated and I forget how to do it successfully. In any event, the major benefit would be some space savings. If you had a lot of apps like this, it would be beneficial; but for one, not so much so.
Open AcroRead.msi with ACW. Make any changes you want for your installation. However, the following changes must be made or browser integration will be broken (per an earlier post in this thread):
Go to the Registry item in the left-hand menu.
Under the Destination Computer section, navigate to the following key: HKEY_CLASSES_ROOT\acrobat\DefaultIcon.
Modify the (Default) value to the following: [READER]AcroRd32.exe. NOTE: This only applies if you are installing Adobe Reader. If you are installing Acrobat, this may not apply, but I am not sure. YMMV.
This step was updated 10 July 2009 11:30:00 EST (GMT-05:00). If your are performing application virtualization, you will want to make te following changes to the MSI (via ORCA or ACW). I'm making these changes from ACW. The installer will fail during application sequencing during the installation of the Adobe Updater Manager (AUM). For virtualized applications, this component is unnecessary and should not be installed. Other sites lead you through a lengthy, risky process to eliminate the installation of the AUM. This step will eliminate the installation of AUM with two simple changes to the MSI.
In ACW, select the Direct Editor node from the left hand side.
Select the Feature table.
On the right side, locate the features named AUM and Updater. Note that the Level field for both features are 1. Change the Level field for both fields to be 200. Actually, any number greater than 100 will do, but 200 is a nice round number. Since the installer defaults to INSTALLLEVEL=100 (see the Property table), any feature with a Level value of 100 or less will be installed. Since we have now given these features an install level of 200, these features will not be installed. Generally, this tactic can be used on any component you wish not to have installed (for Adobe Reader and some other applcations with simple installers), such as AIR and Acrobat.com. Those are the only two changes that need to be made to not have AUM installed.
To make sure your users don't encounter an error while running Adobe Reader, make sure, in ACW, to uncheck the box Disable all updates under the Online and Acrobat.com Features section.
Save the package (in ACW, File->Save Package). This modifies the setup.ini file so that it will use the changes you just made (saved by default in AcroRead.mst).
I left my original instructions below, but marked as deleted. Please see step 5 below these deleted instructions. This is a new step. If you are performing application virtualization, you want to make the following changes to the MSI (via ORCA or ACW). I'm making these changes via ACW. The installer will fail during application squencing due to not being able to create to two certain registry keys. This is the easiest way that I can think of to get this to work.
Start your sequencing machine (in my case, a VM).
Install Adobe Reader 9.1.x (do not sequence, simply install).
Once installation completes, open the Registry Editor (assuming Windows Vista; if using WinXP or below, try RegEdt32.exe).
Browse to HKEY_CLASSES_ROOT\Installer\Win32Assemblies\Global
Double click the following entry (make sure you get the right one, there are two similar entries!): Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762", processorArchitecture="x86".
Copy the value of the entry (on Vista, the value is already highlighted,simply right-click and choose Copy. Otherwise, right-click and choose Select All and then right-click again and choose Copy.).
Paste this value into Notepad. Save the file, making sure to select the Unicode encoding type from the Encoding drop-down list. Save it with the name Microsoft.VC80.CRT.txt
Back in the registry editor, double-click the following entry: policy.8.0.Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32-policy",versio n="8.0.50727.762",processorArchitecture="x86".
Copy the value of the entry (on Vista, the value is already highlighted,simply right-click and choose Copy. Otherwise, right-click and choose Select All and then right-click again and choose Copy.).
Paste this value into Notepad. Save the file, making sure to select the Unicode encoding type from the Encoding drop-down list. Save it with the name policy.8.0.Microsoft.VC80.CRT.txt
Close the registry editor.
Reset your VM so it is clean for the sequencing (i.e. revert to a snapshot).
Back in the ACW, at the Registry portion, navigate to HKEY_CLASSES_ROOT.
Right-click HKEY_CLASSES_ROOT and selet New->Key. Name the new key Installer.
Right-click the Installer key and select New->Key again. Name the key Win32Assemblies.
Create a new key in Win32Assemblies called Global.
Select the Global key you just created.
On the right-side of the editor, right-click and choose New->Multi-String Value. Name the new value: Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762", processorArchitecture="x86".
Right-click the new value and select Modify
Open the text file Microsoft.VC80.CRT.txt you created aboe.
Press CTRL+A or Edit->Select All (in Notepad) and then press CTRL+C (or Edit->Copy).
Back in ACW, paste the value from the clipboard and click OK.
Now right-click the editor and choose New->Multi-String Value again. Name it policy.8.0.Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32-policy",versio n="8.0.50727.762",processorArchitecture="x86".
Open the policy.8.0.Microsoft.VC80.CRT.txt file created above.
Copy the file contents as the value of the new entry in the ACW.
Save the package. You should now be ready to install Adobe Reader via Setup.exe for sequencing.
Updated 10 July 2009 12:00:00 EST (GMT-05:00). We have one more step to perform just to clean things up bit. I'm going to create another AIP using the patched MSI and our newly created MST. However, this does not work quite as one would expect.
Run the following command: msiexec /a AcroRead.msi /t <Your_transform.mst>. I created this AIP in a folder called PatchedTransformed.
The above step created another AIP in the PatchedTransformed folder. What's different about this AIP compared to the one made at the beginning of this procedure is that the MSI file was copied to the PatchedTransformed folder as well. However, the MSI is not merged with the changes from the MST as I expected. There are two things you can do:
Modify the setup.ini file and add the following line to the [Product] section: CmdLine=TRANSFORMS="<Your_Transform.mst>", or
Use ORCA. Open your patched MSI in ORCA. Choose Transform->Apply Transform... and select the transform generated by the ACW. Then choose File->Save Transformed As... and give the transformed MSI a new name, e.g. Custom-AdobeReader-9.1.2.msi.
That's it. You now have a fully patched and modified Adobe Reader installer ready for installation or application virtualization.
At this point, you should have an MSI and MST. If you want, you can use ORCA to merge the MST into the MSI. If you're using Setup.exe, you're going to have to change th Setup.ini file.
To test that everything works, you can copy the files to a test directory and perform the following command: msiexec /a <AdobeReader.msi> [/t <Your_transform.mst>] Replace with the name of your MSI file and optionally, pass in your transform (definitely do this if you made a separate MST!). If all goes well, the installation should go well, too. During sequencing, you will still get an MSI installer error (actually, 2), number 1406, about not being able to write to two registry keys. These were the registry keys we added in the steps above. This does not happen on normal installatons.
Please also note that I don't know whether the roaming user profile problem menioned in http://kb2.adobe.com/cps/404/kb404597.html is fixed in version 9.1.2. It was not fixed as of 9.1.0.163. This is all posted AS-IS. YMMV.
UPDATE:
In case you don't know, I will share a bit of enlightenment I had with my procedure above. This specifically relates to application virtualization and sequencing Adobe Reader for MS App-V.
In step 4, I had you install Adobe Reader on a clean machine and obtain some registry information because otherwise, the installation may not be successful for virtualization. These steps are unneccessary. Here's why: you cannot "patch/upgrade" vitualized applications within the application itself. To patch/upgrade a virtual application, you have to use (in the case of MS App-V) the Application Virtualization Sequencing MMC to load the virtualized app, then run the upgrade/patch so that MS App-V can detect the changes and properly update the package. So what does this mean? Two things. First, whenever I use the ACW, under the Online and Acrobat.com Features section I always uncheck <b>Disable all updates</b>. However, checking this does not necessarily mean Adobe Reader does not install the Adobe Update Manager (AUM); in fact, it does install AUM, which is the feature that contains the component that attempts to write those registry entries and therefore, which is causing the error.
Therefore, the solution (and what should be step 4) is to disable the installation of AUM. Now some have posted at various sites how to disable the installation of AUM by deleting a whole bunch of stuff in the MSI. This is not necessary. The steps are outlined in the new step 4 above. This should resolve sequencing issues.
UPDATE 10 July 2009 12:00:00 EST (GMT-05:00) - Pertains to virtualizing Adobe Reader only.
This doesn't work for virtualizing the application. When importing the application into MS App-V Server Management Console, the application version is still 9.1.0.163 even though the splash screen says 9.1.2. I think that my assessment is correct because of two reasons: 1) I still got the MS VC++ Runtime error when using a normal user with a roaming profile which Adobe said the latest 9.1.1 release fixed (and hence 9.1.2) (the AppData folder included) and for which Adobe's solution is a joke; 2) When I installed my "patched" Reader (as a normal install) with AUM and proceeded to go to Help->Check for Updates, the 9.1.2 update appeared in the list of updates (again, even though the splash screen said it was version 9.1.2). Adobe has got to get their patchng correct!!!
For application virtualization, I'm going to recommend that you sequence the 9.1.0 version through to completion. Then, save the sequence and close it. Then re-open the sequence project for upgrade and applythe 9.1.2 patch. Whether you can use an ACW transform on the 9.1.0 installation and then patch, that's debatable. I sure hope so. If not, perhaps there's a way I can fudge it, namely, create an MST via ACW. Then, manually create an MST with the pertinent settings via ORCA and see if that works, instead.
Having said all that, I seriously doubt this works at all even for GPSI deployment. Sorry all. Will post again when I finally get this application to sequence. Hopefully, the same principles will apply to GPSI deployment.
Message was edited by: TTEConline on 10 July 2009 12:00:00 EST (GMT-05:00)

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I'm including as much information in this post as possible to help narrow down my problem, so if it's too wordy I appologize.
I've created an Admin install point for Acrobat 9 patching it up to Acrobat 9.4.2 using the following commands in a batch file:
D:
cd \Adobe\Acrobat\AcrobatPro9
md \Adobe\Acrobat\AcrobatPro9AIP
start /wait msiexec /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP /Liv D:\Adobe\Acrobat\AcrobatPro9AIP\install900.log /qn
cd \Adobe\Acrobat\AcrobatPro9AIP
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start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd932_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install932.log /qn
start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd933_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install933.log /qn
start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd940_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install940.log /qn
start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd941_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install941.log /qn
start /wait msiexec /p D:\Adobe\Acrobat\AcrobatPro9\AcrobatUpd942_all_incr.msp /a AcroPro.msi TARGETDIR=D:\Adobe\Acrobat\AcrobatPro9AIP PATCHAIP=1 /Liv install942.log /qn
I rename the folder "AcrobatPro9AIP" to reflect the current version (e.g. "Acrobat9.4.2"), copy the folder to my DFS, create an MST with the Customization Wizard, and then deploy with Group Policy.
Before I deploy I always run a few test installations on two Windows XP 32-bit machines, and two Windows 7 64-bit workstations. I've been using this method to build my install point for the last 5 Adobe patches without a problem, but suddenly with version 9.4.2 my test workstations pop up with the following error during the installation via the standard installation method "msiexec /i acropro.msi TRANSFORMS=acropro.mst":
I built my installation package for acrobat9.4.1, 9.4.0 and 9.3.3 exactly the same way and the installations did not have this error. The file in question "Adobe.Acrobat.Dependencies.manifest" does not exist in my 9.4.1, or 9.4.0 package folders, nor does it exist in the 9.4.2 folder. Any suggestions?

I am having the same problem, all the relevant info was already covered in the "thewaker" post above.   I too have made a script to make a Admin install with patches up to 9.4.2. The script worked for 9.3.3 but when I remade the AdobeAIP for 9.4.2, I too got this error when installing it, even manually. (Error 1308.Source file not found. Adobe.Acrobat.Dependencies.manifest ) Running on Windows 7 32bit.
Here is my Script.
C:
cd\AcroBatPro9
md \AcrobatPro9AIP
start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn
cd \AcrobatPro9AIP
start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd932_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install932.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd933_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install933.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd940_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install940.log /qn
start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd942_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install942.log /qn
I did notice though that the "thewaker" has added AcrobatUpd941_all_incr.msp to his script, which is a security update. Which may be "a" problem, but I don’t think this is related to the problem we are having.
Administrative deployment
Administration Installation Point (AIP) deployments must not apply a quarterly update AIP in which a security update was the most recently applied update. Because a quarterly update includes the changes implemented in all recent security updates, the quarterly update forcibly bypasses those updates entirely. To deploy a quarterly update from an AIP, create a AIP which includes only quarterly updates as follows:
    Acceptable:      Acrobat 9.0.0 -> 9.1.0 (Quarterly) -> 9.1.2 (Quarterly) -> 9.2.0 (Quarterly) -> 9.3.0 (Quarterly) -> 9.3.2 (Quarterly) -> 9.3.3 (Quarterly) -> 9.4.0 (Quarterly) -> 9.4.1 (Security)
    Acceptable:      Acrobat 9.0.0 -> 9.1.0 (Quarterly) -> 9.1.2 (Quarterly) -> 9.2.0 (Quarterly) -> 9.3.0 (Quarterly) -> 9.3.2 (Quarterly) -> 9.3.3 (Quarterly) -> 9.4.0 (Quarterly) -> 9.4.2 (Quarterly)
    Unacceptable: Acrobat 9.0.0 -> 9.1.0 (Quarterly) -> 9.1.2 (Quarterly) -> 9.2.0 (Quarterly) -> 9.3.0 (Quarterly) -> 9.3.2 (Quarterly) -> 9.3.3 (Quarterly) -> 9.4.0 (Quarterly) -> 9.4.1 (Security) -> 9.4.2 (Quarterly)
Anyway.. Any help with this would be helpful as I would like to deploy it soon.
Thanks.

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Need help installing Adobe Reader, Error 1402

Hello, this is my first time here at the forums.
So my problem is obviously having trouble installing Adobe Reader X (Latest Version) I had to reinstall it due to this error,
I've tried looking at these steps: http://kb2.adobe.com/cps/329/329137.html but they didn't work.
I'm running Windows Vista Ultimate 64-bit.
I get stuck at step 10 of More Solutions (Advanced)
The error I get when I try to 'Replace permission on all child objects with entries shown here that apply to child objects' is:
Auditing - 'Registry Editor could not set security in the key currently selected, or some of its subkeys.
The key that cannot be opened during installation is in HKEY_LOCAL_MACHINE32\Software\Classes\PDF.PdfCtrl.6\CLSID
Notes:
I've already set full permission to access this key.
The 'Replace permission on all child objects with entries shown here that apply to child objects' checkbox is actually named
'Replace all existing inheritable permissions on all descendants with inheritable permissions from this object' on my Windows, I think it's basically the same thing, because it's in the same spot as the one in the support picture, so I'm just assuming that's Windows 7 and I'm using Vista which shouldn't be too different.
I've already followed all the instructions correctly, and I don't have spysweeper, McAfee on my system or any viruses/spyware, I update Windows regularly and my AntiVirus is Norton AntiVirus which is updated as well, and this doesn't seem to interfere with the installation files as you can see this is a registry problem.

Please confirm the Reader version and the operating system.
You can Follow http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html article.

Can I get help to install Adobe Reader 11.0.02?

Help, please. I'm unable to install Adobe Reader 11.0.02 because I'm not knowledgeable about computers and being 85 doesn't help. I am using an iMac with OS 10.8.2.
I have 2 different yellow boxes on my desktop--Acrobat Reader .XI Installerr.pkg and AcrobatSecUpd1102.pkg (a 3rd yellow box vanished when I took it out of my Dock) as well as mostly white rectangular icons labelled AcrobatSecUpd1102 and AdbeRdr1100 2_en_US, probably because I saved AdbeRdr1100 2_en_US.dmg rather than opening with DiskImageMounter (default).
Also, in my Dock is Installer, a gray icon with a large arrow pointing down.
I did get a message that the installation failed and to contact the software firm. I already have Adobe Reader 11.0.01 and tried to install 11.0.02 after deleting 11.0.01 from my Dock and again after putting it back in the Dock by getting it from my hard drive. However, it is paled out when I attempt to choose the Adobe Reader version to replace so I cannot proceed.
Your help will be most appreciated.

Hey, I did succeed in downloading 11.0.02 and will attempt to delete my Question.

I have Adobe Acrobat 9.5.4 installed on my computer and it doesn't work when PDFing

I have Adobe Acrobat 9.5.4 installed on my computer and it doesn't work when PDFing my document using Microft Word 2010. I have tried using the tab add-in, but it doesn't respond either. The only way to convert my document is to save it as a .pdf from the save as drop down box. I need to be able to have the full functionability of creating a PDF document with the tabs and links working.
Please help!

From OFFICE 2010 you either have to have AA X or just print to the Adobe PDF printer. You give no information on your operating system or specifically what you mean by PDFing -- there are multiple ways to create a PDF from a WORD document and you have given no information. However, in this case your only choice is to print to the Adobe PDF printer. Otherwise, you need to upgrade Acrobat.

Admin install of reader 9.4.1 doesn't update authplay.dll

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