Adobe Interactive Form / Web Service - Connection question

Hi
We have CRM 2007 and want to use Adobe Interactive forms for our sales managers to upload customer information when they're out in the field. Before they leave all information about the customer will be downloaded to an Adobe Interactive Form. The client sees the customer and then enters the information required to e.g. create a sales order. He has an Internet connection but is not neccessarily logged into CRM 2007. He is a registered user in CRM 2007.
My question is: if we create the web services to send and receive data to the CRM 2007 system, does the sales manager have to be online and signed into the CRM system to upload the Adobe Interactive Forms back to the server, or does the web service handle this?
Kind regards
Declan

Hello Declan,
You can send the information captured in an SAP Interactive Form by Adobe to your CRM system in two ways based on the way in which your form is designed -
1] By making a direct web service call : A typical use case is that the user fills out all the necessary fields in the form and simply clicks a submit button; on clicking, the particular web service is called and the input data is transferred to SAP CRM. It should be noted that the web service authorizations should be in place to enable this kind of usage.
2] By utilizing SAP CRM via Email scenario : A typical use case here would be that the user fills out all the necessary fields in the form and simply clicks a submit via email button; on clicking, an email is composed with all the form input infomration added as an attachment. The user can then send this email to the SAP CRM system. It should be noted that SAP CRM via Email application should be setup on the SAP CRM system and the particular SAP CRM via Email service & web service should have proper authorizations.
An interesting point to note here is that while scenario 1] would require the user to have just internet access for this to work, scenario 2] could work in a fashion such that if the user isn't having internet access, he/she could still fill out the forms thereby creating emails which would then reside in the outbox of the user's email client. Once the user is having internet acces, the email client would send these emails automatically, thereby achieving a different flavour of "offline functionality".
Hope this info helps!
Best regards,
Sandeep.

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    Taking interactive forms to next level
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    Introduction to Adobe PDF Library SDK(PDFL SDK)(Simply scroll the document)
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    http://help.sap.com/saphelp_nw04/helpdata/en/f2/21021b911f4c0cae11459a4ce0bc62/frameset.htm
    http://www.nl4b.com/Adobe/Invitation_SAPBrussels_Q407.pdf
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    <i>Hi Floks,
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