Adobe Premiere Pro CC keeps crashing whenever using high res images...WHY!?!

Have tried all fixes I can see, updated Intel drivers, Updated Graphics card drivers, run in compatibility mode, run in administrator mode, logged in and out of Adobe account, turned on and off, cleared memory cache etc. problem still seems to be happening!

Pictures that are "overly" large may cause video editing problems
Photo Scaling for Video http://forums.adobe.com/thread/450798
-HiRes Pictures to DVD http://forums.adobe.com/thread/1187937?tstart=0
-PPro Crash http://forums.adobe.com/thread/879967

Similar Messages

Adobe Premiere Pro CS5.5 crashes after using "File"-Menu

Adobe Premiere Pro CS5.5
Hello,
As of yesterday, can the "File" menu no longer operate. Other submenus can not be done. The program crashes after.
I have been three times the program is uninstalled and reinstalled. No improvement.
Yesterday I drove down the PC and there were 21 Windows updates, are there perhaps relationships?
Who can help me?
Gerd

Update! - FIX...
Spent about 5 hours working with a 2nd level Adobe Support tech and we were able to track down the error. You’re not going to believe this.
Adobe Premiere was the only application affected by the bug. AF, Encore, Audition were all able to open a WAV file with no problem. Premiere would lock up (Not Responding) as soon as you tried to open a WAV file.
Come to find out it was not an Adobe problem after all. I installed the Smart Sound plugins in June/July of this year and that plugin was the issue. Once it was removed I could import Wav files again.
Smart Sound has upgraded the plugin and the new plugin works just fine.
My thanks to the Adobe tech who stayed with the problem until it was resolved. And I suggested to the SmartSound tech that they find a better way to notify users when they find a bug of this magnitude. But you might guess how well that was revived.

Adobe Premiere Pro CC Keeps Crashing

The following are my computer Specs for my HP with Windows 7 Home Premium
I am a Creative Cloud Subscriber and at this point I am a really unhappy customer. I've tried re-installing the software, running as administrator, and still I am have nothing but crashes. Most times I load it crashes on load up. Other times it will load a project and then crash. I sometimes also get into a project for a few minutes, then another crash. It's getting to a point where I am so frustrated, because I have looked over these forums and everything I see the Staff members mentioning, I try...yet still it's not working. Someone please help me figure out why it keeps crashing, their are no error messages given to me...all I get is the Windows 7 message that it has stopped working and then a close option. PLEASE PLEASE PLEASE someone help me, I beg of you. I am working in Adobe Audition too for recording and most times it works and doesn't crash, but I notice that sometimes it takes 3 attempts to start the program to run properly. Once Audition CC is open I have had no trouble. Now that I am working with video and audio...I need to be able to use Premiere. I hope this isn't too long of a rant, but I am sincerely frustrated with this.

Hi,
Thanks for your post. Please provide me the details of the graphics card that is installed on your machine. Go to start/search program box and search for Device manager to check the graphics card go to display adapters and check the name of the card.
Regards,
Vinay

Adobe Premiere Pro CC Keeps crashing and freezing my MBP

Hi all, Im really at a loss as to what is causing this...Premiere Pro CC randomly freezes. It can happen at any given time and seems to be getting more persistent! When this happens the only thing I am able to do is power down my computer and restart it
Here are my details.
2014 Mac Book Pro
2.3 GHz Intel Core i7
16GB DDR3 RAM
500GB Internal SSD - Programes are stored here.
4TB External Thunderbolt HD (8TB Mirrored) - Media files are kept here.
Im using Premiere Pro CC Version 7.2.2
Mainly editing AVCHD files, but often a combo of AVCHD/ProRes/H.264
I have just recently cleared my Cache in Premiere. Didn't help.Would be great if anyone has any more suggestions, let me know if you need more info from me!
Cheers!
Rob T

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Premiere Pro CC keeps crashing upon opening

My premiere pro CC keeps crashing upon opening. I'm using a Dell Latitude 3340. I keep getting this message above. I've updated my video card, logged out and back into creative cloud, tried deleting preferences, and a few other things. Any idea how to help?
Thanks,

Hi,
Which Graphics card is installed on your computer? Please open Event Viewer and paste the detailed error log for Premiere here so that we can suggest further steps.
Thanks,
Rameez

Premiere Pro cc14 keeps crashing... Yes, for me too.

Premiere Pro cc14 keeps crashing, freezing and I keep having to force quit it, start again, and then after another little while (5-10min) - it does it again and again and again and again... you get the drift.
I am on a MacBook Pro retina.
Specs are like those or better that those recommended for the software so I doubt it's a machine problem.
But in a nutshell:
SSD (500gb with over 50gb available)
8gb Ram
NVIDIA graphics card (one of the recommended ones for Mac for this software) - Updated the CUDA driver and thought it was going to resolve the issue but it didn't (1gb)
2.6ghz intel core i7 processor
Working on Mark3 footage off a usb3 harddrive (which I always do and this never has been a problem ever before).
This is unacceptable considering this is a service we pay, we are a professional boutique filmmaking business and we cannot work in those conditions.
Thought it was the computer, turns out it's most likely your software! So please a fix that WORKS is needed.
Thoughts? Advice?
Thinking of going back to normal CC which was working just fine... but need to see this project through for now as you can't save the project for a previous version of PP (nice one!)

stephbubble,
I was talking about the Intel Graphics Card. Please check if you have an Intel Graphics Card alongside the NVIDIA Graphics Card. Have you tried that Graphics Switching option?
If that doesn't help, try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Rameez

Premiere Pro CC keeps crashing in the middle of work, how do I prevent this?

Whenever I am in middle of editing, my premeire pro always crashes. I have installed the latest updates. Even when I open premeire pro and leave it without using it, after a few minutes it crashes. I checked my event viewer and this is what it showed:
Log Name:      Application
Source:        Application Error
Date:          03/03/2014 20:14:47
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x5204
Faulting application start time: 0x01cf371d105a02f7
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 76f9d9b0-a310-11e3-a96d-685d43994a98
HP Pavilion DV7 64bit (Intel Core i5-3210M CPU @ 2.50 GHZ 2.50GHZ)
6.00 GB Ram
Graphics Devices: Intel HD Graphics 4000, NVIDA GeForce GT 630M

Dual video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Pro CC keeps CRASHING - Mac

Premiere Pro has been crashing for over a year. Even before I upgraded to CC.
Sometimes it will crash more than 5 times in 10 minutes. Longest it has run is just under an hour without crashing.
Everytime it crashes it says "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Now I am editing a project trying to import an AAF file and it keeps crashing on import.
I have done a full uninstall, used CC Cleaner. Reinstalled and it still crashes.
The log I get from the crash is massive but happy to paste it here if it helps. Let me know.
My mac is:
MacBook Pro i7 2.3ghz
8Gb ram 1333mhz ddr3 - 2 module of 4gb
AMD Radeon HD6750M 1024mb
Running OSX 10.9.3

I am Windows, but from what I have read permissions can cause major problems
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Premiere Pro cs6 keeps crashing when im editing or rendering a video

When I am on Adobe Premiere Pro cs6 every 10-20 mins it crashes when im editing a video, it crashes more often when im rendering it (export media, ctrl+M). I dont mind when it crashes while im editing because i save the file regularly but when im rendering its a problem, it probably because the file is too big as i use dxtory to record skyrim but this is an expensive product so it should be able to render. I encode the file once ive chosen the format and stuff for the video and it says finish rendering in 50 mins or so and when it gets to like 4% rendering it says not responding. It then troubleshoots but then says 'close program'. this is very frustrating, please can someone help me. I've looked through the forums but i dont uinderstand many of the solutions as im not that good at computers
here are my computer specs:
Rating: 6.6 windows experience index
processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs 2.60GHz)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Ram: 6144mb ram (6GB)
DirectX Version: DirectX 11
Device
Name: NVIDIA GeForce GT 230
Manufacturer: NVIDIA
Chip Type: GeForce GT 230
DAC Type :integrated RAMDAC#
Approx. Total Memory: 4072 MB

>GeForce GT 230
What is your nVidia driver version?
There have been reports of problems with some older cards and some driver versions
http://forums.adobe.com/thread/1084197

Adobe Premiere Pro CS5.5 Crashing on Render/Encode

So, this is a pretty non-complicated problem. I think I have narrowed it down.
So basically it's this, I try and render footage that is about 10 minutes long. About 3/4's of the way through that Adobe Premiere Pro crashes. It just shuts down, no warning. Computer is still on, and the CPU Load reduces to about 10% from 80%-90%. I think I have narrowed it down to the problem of the CPU overheating. I got speedfan, lastest version and I look at it, pumped all the fans up to 100%. It still crashed along with the CPU heating up to about 52-55 degrees Celsius. Now you might be thinking that is extremeley low, but my CPU is usually at a resting temp. of 38 celsius.
Please help, everything is updated. I think the problem is that I only have 3 fans. GPU fan, CPU fan, and a fan to suck air in. The problem lies with my case. It is so POORLY designed that with my MotherBoard it LITERALLY CANNOT FIT ANY MORE FANS IN THE CASE. Now, words cannot describe how angry I would get at the person who designed the case, but hey, you get what you pay for. Do you guys think this is purely Overheating - I'm sure if I tried hard enough I could fit another fan in there. Or something else - because I don't think it should shut down at 50 celsius.
Specs..
AMD Radeon Sapphire HD 6850 Graphics Card
AMD FX(tm)-6100 Six-Core Processor
ASUSTeK Computer Inc. M5A97 R2.0 (motherboard)

Take the side off the computer case and put a small fan next to the computer to blow room air onto the CPU and motherboard
If that works, you know you need better cooling (maybe use the furniture brush with your vacuum cleaner... computer power off, of course... to remove any dust bunnies)
How are you with building a computer... so do you think you could move everything to a new case?
I built a computer for my wife a couple months ago http://www.pacifier.com/~jtsmith/ADOBE.HTM and with options, the case has 4 fans and her CPU runs fairly cool

Adobe Premiere Pro CS5 APP CRASH. PLZ HELP!

Hello, This is my first time posting here
So Adobe Premiere Pro CS5 randomly decided to start crashing on me.
First here are my sytem stats:
Windows 7 Home Premium
model: VAIO
Processor: Intel(R) Core(TM) i7 CPU     Q740 @
1.73 GHz   1.73 GHz
installed memory(RAM) 6.00 GB
system type: 64 bit
The error message I receieve when Premiere pro Crashes:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Pro.exe
Application Version:    5.0.3.0
Application Timestamp:    4ce382d1
Fault Module Name:    Display.dll
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4ce34399
Exception Code:    c0000005
Exception Offset:    0000000000076198
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    7113
Additional Information 2:    7113dc2716522a4a2de374964462f9ff
Additional Information 3:    f442
Additional Information 4:    f4429beec7c520d1488e5ecd10601a50
So upon opening Premiere everything seems ok. There is no lagging or glitching, I can click tabs and everything is fine.
When I import a .mov file or any of my previous premiere pro files I have no issues.
The problem starts when I try to scrub through the timeline. As I scrub through it nothing shows up in the preview area. Sometimes it is blank and other times it only shows the image that the scrubber was set on. The program seems ok as I'm scrubbing, there's no weird lagging and the program doesn't freeze until the box telling me "Adobe Premiere Pro CS5 has stopped working" pops up.
The same thing happens every time. I do not know why.
Does anyone know what I need to do to fix this?
My copy of Premiere Pro is legal and bought.
The sooner I can resolve this the better. I have other computers I can use premiere pro on but I would like to be able to work on my own laptop when I'm at home :|.
I've also tried updating the program but that didn't do anything either.

It turned out to be a display problem with my computer's settings.
For some reason my computer changed its color mode from 32 bit to 16 bit, which was also making my photoshop gradients show up choppy.
I changed it back and problem solved!!
Thankyou though!

Premiere Pro CC keeps crashing

we recently updated to CC from CS6. In CS6 we had no problem editing. Now however we have editors constantly having premiere stop working and hanging. There really is no rhyme or reason to the crashing. They can be importing files, they can be exporting files, or just working on the timeline and out of the clear blue their screen goes light and adobe premiere has stopped working message adorns their screen. the machines that we are using are...
1) Dell Precision t5500 with Xeon x5660 processor, 12 gb ram, Nvidia Quadro 4000 video card and windows 7 pro x64
2) Dell Optiplex 990 with core I-7 2600 processor, 8 gig ram, Nvidia Quadro 600 video card and win 7 pro x64
Both machines are running PP version 7.2.1
Received this from the precision in event viewer (among other errors)
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 7.2.1.4
P3: 52aed7f3
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution:
and this was one of the latest fr5om the optiplex event viewer
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: nvoglv64.DLL, version: 9.18.13.3165, time stamp: 0x52676a7c
Exception code: 0xc000041d
Fault offset: 0x0000000000a7e3ba
Faulting process id: 0x178
Faulting application start time: 0x01cf117b8adf8d04
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\nvoglv64.DLL
Report Id: fa091b79-7d79-11e3-a966-1803733de512
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0x40000015
Fault offset: 0x00000000000760d9
Faulting process id: 0xdbc
Faulting application start time: 0x01cf117592ff2357
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\MSVCR100.dll
Report Id: 5a6d2895-7d6d-11e3-8a53-1803733de512
This is effecting us from getting our product on the air. Any help or suggestions would be greatly appreciated

Hi wolf10851,
Thanks for posting on Adobe forums.
It seems that the issue is with Nvidia drivers.
Please update drivers from for http://www.nvidia.com/download/driverResults.aspx/71895/en-us
Thanks,
Sandeep

Why does Premiere Pro CC keep crashing??

I just downloaded for the first time, so it's completely up to date. But the application keeps crashing! Every time I look at the source files, or when I get to a certain point in the video editing (dragging a clip down to the sequence board), it freezes up and kicks me out of the Application. I get the following error message. Please help!
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.1.0.81
Application Timestamp: 5426694c
Fault Module Name: devenum.dll
Fault Module Version: 6.6.7600.16385
Fault Module Timestamp: 4a5bded7
Exception Code: c0000005
Exception Offset: 00000000000016a0
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: d0c0
Additional Information 2: d0c07ff1ca0fc4678898134419cbd923
Additional Information 3: 4a27
Additional Information 4: 4a27f70a52abf03bdee303b3f4c7d950
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

"Devenum.dll" Change your rendering engine from GPU to software. Project Settings, General, Video Rendering and Playback. See if that helps.

Adobe Premiere Pro 6 CS Close Captions using Pro 6 CC?

I have Adobe Premiere Pro 6 CS and need to create Close Captions for a production I'm doing.
I know I can't create the Captions on Pro 6 CS but can I create them in Pro 6 CC and import them into the production on the CS side?

Here is a thread that discusses closed captioning functionality and the split between legacy PPRO CS 6.0 and the online CC version at that time -- Premiere Pro CC version 7.01.
Premiere Pro CS6 - Closed Captioning
Projects created from on version of PPRO should migrate with no problems to the next version. Closed captions can be added to any project you open, provided the application version you are using supports creating closed captions.
I suggest you work with one version of PPRO to keep things simple.

Adobe Premiere Pro CC 2014 Crashing very often! Please Help!

Hello,
I am currently editing my first feature on Adobe Premiere Pro CC 2014 and it is currently up to date.
I am editing on a iMac 27in, late 2013 brand new computer.
Processor: 3.5 GHz Intel Core i7
Memory 32GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GTX 780M 4096MB
System: OSX Yosemite V 10.10.1
The project is located on a 8TB G Drive
7200 RPM
High Performance ThunderBolt drive.
Details of the project:
I am currently working on a fine cut of 5K Red Footage that is being cut in the RAW.
I work at 1/2 quality settings and have no lag.
The timeline includes limited stacked video files and various mp3 audio files.
The Problem:
Lately, the program will randomly quit or freeze up 4-5 times during an 5-6 hour edit session.
Many times it is random, however, it seems to happen often if I accidentally click on the end of a clip on the timeline and it goes to switch into trimming mode.
Also, it will randomly go into the "pinwheel of death" out of nowhere followed by "Adobe CC is not responding."
My project file is just about 15MB now.
What is causing this reoccurring problem?
How can I make it happen less? I have scoured the forums and found similar articles but no helpful solutions.
I have recently turned auto save on to save every 2 minutes because there have been more than one occasion where I lost A LOT of work because of this issue.
I am about two weeks out from picture lock delivery and this issue is driving me crazy and loosing me a ton of time.
Please help or let me know if any more additional information can help solve the issue.
I have sent in well over 25 error reports already.
Thanks,
Thomas.

I think I may have found the solution...
I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
I of course backed up my projects and than deleted this folder. So far it seems it worked.
I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
Goran

Adobe Premiere Pro CC keeps crashing whenever using high res images...WHY!?!

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