Adobe Presenter 10 won't play - shows blank page

Adobe Presenter 10 presentation (using PPT 2010 on Windows 7)
published to zip and HTML
uploaded into Blackboard Learn
link created to index.htm
allowed students to access all files in uploaded and unzipped folder content
some users can't view the presentation as it only shows as a white slide
tried Chrome, IE and Safari and cleared caches
Any suggestions as to what we are doing wrong or are there known issues

Hi chusc,
Please let me know the details as in which machines it doesnot work ie windows 7,8 and please package your presentation and inbox to my mail id:[email protected] so that i can resolve your problem..
Thanks
Sidhartha

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