Adobe "Service" on Acrobat X - disaster!

Hi Guys,
Yesterday: spam from Adobe raving about their new "Acrobat X"
Yesterday: purchased and downloaded upgrade version.
Today: 97 minutes on hold before speaking to a call centre operator because software licence would not load
Today: 97 minutes on Adobe website trying to fill out a written service request (can't do so until product registered!)
Today: told my registration is "not valid" because I did not own Acrobat 7 for Mac (switched from PC late last year)
Today: told to go look for a form on the Adobe website where I could de-register my purchase for a refund.
Today: waited an additional ten minutes "on hold" for a "supervisor" before realising the line was dead.
I'm totally wierded out here - is Adobe service really this bad?
I have owned: CS2 MC, CS3 MC, CS4 MC, CS5 Production Premium.
Shouldn't I be eligible for an upgrade?
What have I missed?
Matt

Thanks Michael,
When I purchased those suites of software it was not clearly stated that I was "giving up" anything. I'm sure it was in the fine print, but here's my thinking:
Like any other company, Adobe offers economy of scale.
And it should be noted that these software bundles are not exactly cheap. So:
In a world of easily downloadable fake serial numbers and "cracks",
And given my consistent purchasing of fully licenced Adobe suites (including Acrobat 8.0),
And including the latest version, CS5...
I think I am eligible for an upgrade to Acrobat X.
Adobe disagree.
Now the battle to retrieve the cost of my purchase begins - they pointed me to a function which doesn't work for me.
And there's still the issue of most of an entire morning spent on hold waiting for Adobe "customer service"

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