After installing it, my macbook would not restart. All i would see is the Apple and the twirling circle. To get back to be able to use internet i had to put Snow Leopard disc holding "C" key.
I did a software update check. It showed to update to 10.6.8v1.1. After installing it, my MacBook would not restart.
I have tried this more than once. After the install all that happens is i get the Apple emblem and the twirling circle. I have let that go for literaly a couple hours with no results.
To get to be able to use my Macbook i have had to install Snow Leopard by holding the C" key and re-installing Snow Leopard.
Any help would be appreciated. i Have purchased "Lion" and cant access App Store to install until this update is done.
Very frustrating.
thanks in advance.
That's why you can't access the App Store. Minimum requirement is v10.6.6
Install this combo update > Mac OS X 10.6.8 Update Combo
Then restart your Mac, open the App Store.
You can download Lion by clicking Redeem under Quick Links right side of the App Store window then entering the redemption code.
You have checked to make sure your Mac can run v10.7 Lion? >>>> OS X Lion - Technical Specifications
Similar Messages
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I was reading slides on powerpoint and my macbook froze so I restarted it and it stuck in the start screen with the apple and the loading wheel and it would not go any further. How can I restart my computer?
Press and hold down the power button until it shut down. Then power it back up.
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I have a macbook purchased in 2009. I just purchased a new ipod and am in a loop of updates that seems to have no end. Do I need snow leopard? Will that then let me use the latest itune update?
You need to buy Snow Leopard from the online Apple Store. You don't need Mountain Lion.
(85170) -
! started to update my system and was told to restart. I did. it has now been about 6 hours and all i see is an apple and a rotating circle. what is happening?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
i have a macbook 2011 and its booting to the apple with a loading bar. it gets halfway and changes to a screen with the apple and a spinning circle. It spins untill it dies. will not boot to safe mode. Do not have orriginal osx disk either.... HELP
It happened after an update
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Why after installing iOS 7 my iPad started to reboot by itself, my battery lost autonomy and the iPad got slowwwwwwer?
For proper reporting of the battery’s state of charge, be sure to go through at least one charge cycle per month (charging the battery to 100% and then completely running it down).
From Here > http://www.apple.com/batteries/ipad.html -
Hello - can anybody help me - my Imac will not start - When I try to start it I just get to see the apple and the wheel that goes around and around HELP !!
Restart in Safe Mode, this will clear some caches. How you do this is when you hear the startup tone hold down the Shift Key until you see the progress bar appear. Let it fully boot, then open System Preferences - Startup Disk and ensure your internal HD is selected and then click Restart to test. If you still don't have luck you should run Apple Hardware Test in Extended Mode, you may need to run the test 2-3 times to report any errors. To run AHT you will need teh ORIGINAL Install Discs that shipped with the computer. Instructions for AHT are in:
http://support.apple.com/kb/HT1509
Have you been backiing up? -
My mac book pro 2.3ghz intel core i7 will not start up. I get the apple and the circle thing but thats it. Please help!!!
Give this a try:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
MacBook Pro doesnt start. When I start my lap top, it shows the apple and the line uploading but it only goes like to 1/3 and then it goes blank for some seconds, then it turns off by itself and turn on again and happen the same, apple logo, line .. the noise like-fan going on, then turn off and turn on again. Tried starting holding option command P and R key and didnt work either. Starting to think I have lost all my data inside
Try a SMC reset.
http://support.apple.com/kb/ht3964
It might be helpful if you indicated the exact model/year of your MBP. Are you running Lion OSX?
Ciao. -
TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W. -
Help..I downloaded Maverick on my 5+ year old Imac and after downloading the new program the computer would not restart properly and give me my screen to work on...it gave me an error screen and told me to push a key or wait...tried both ways and then went briefly to black highlighted white letters signaling to me oh crap, something is wrong....it would keep cycling and do the same thing but never allowing me to get back to my home screen, sign in or anything....went to the Apple store and could not get an appointment till Monday....can anyone tell me how to get rid of the download and just let me have control of my computer again? Please help...
JimNot good, your machine suffered a Kernel Panic. Please wait until Monday and your Apple Store will try to help troubleshoot your problem. In the mean time you can read the X-Lab's comprehensive article on KP's located at:
http://www.thexlab.com/faqs/kernelpanics.html
Good luck! -
Unable to go back to snow leopard by holding c key
Hi all
I am selling my MBP and I have lion os. I called Apple Care to find out how to best clean everything off my mac and then I can give it to the buyer. Apple told me that I cannot give my mac with my current Lion OS on it. They said I would have to go back to snow leopard. Now I cannot find the instal disks for my MBP anymore. However I do have a retail copy of snow leopard. The snow leopard shows when on my desktop, when I insert the disk in. However when rebooting and holding the C key it ends up showing the Apple logo then eventually it gives me a message, saying I need to restart my MBP again. I don't know what else to do. All I am trying to do, is give this MBP a clean start, so therefore the new user can use it as if its out of the box for the first time.
anyone help?abz latif wrote:
Hi all
I am selling my MBP and I have lion os. I called Apple Care to find out how to best clean everything off my mac and then I can give it to the buyer. Apple told me that I cannot give my mac with my current Lion OS on it. They said I would have to go back to snow leopard. Now I cannot find the instal disks for my MBP anymore. However I do have a retail copy of snow leopard. The snow leopard shows when on my desktop, when I insert the disk in. However when rebooting and holding the C key it ends up showing the Apple logo then eventually it gives me a message, saying I need to restart my MBP again. I don't know what else to do. All I am trying to do, is give this MBP a clean start, so therefore the new user can use it as if its out of the box for the first time.
anyone help?
You don't bother to specify which MBP you have, but it's most likely that they one you have post-dates the retail SL disc you have, and therefore that disc is not usable on it.
You need to either:
1) Get the discs it came with. If you don't have them, you can buy them from Apple for a nominal amount.
2) Sell it without an OS.
You really need to do #1 anyway... what do you expect the person you're selling it to do if they have a problem, anyway, since they wouldn't have the disc? -
I am having trouble with my cursor freezing between applications after installing Mavericks. Called Apple on my 3 year warranty and opened a case. They suggested a complete shut down of computer and turning off mouse. Then a reboot and turn on mouse. So far iit has seemed to work. Hope this continues??
Hope it helps others.I think you can solve your problems by removing your AppleID email address from BOTH the Messages setting on your iPhone and the iMessages settings on your Mac.
On iPhone:
Settings > Messages > iMessage > Dissabled
Settings > Messages > Send & Receive > touch the "(i)" < touch "Remove This Email"
On Mac:
Open "Messages" application
Click "Messages menu > Preferences
Click "Accounts"
Select your AppleID account
Under the "You can be reached for messages at" settings, uncheck your AppleID email address and your phone number
Then uncheck the "Enable this account" setting
And lastly, ask all of your friends with iPhones to delete all iMessage conversations (blue bubbles) in their entirety.
To test, send a friend a new text using their phone number (not their email address) and watch the color of the bubble. If it's green then you are using SMS. -
My macbook will not start up. It gets stuck on teh opening page with the apple. It was working fine and all of a sudden i cant get it to work. Does anyone know what could be wrong with it? Or, is there a bypass to the start up page?
You won't lose your files unless something goes very wrong -- which may already have happened. You absolutely must have a backup before you do anything else. If you don't already have one, boot from your installation disc and follow the instructions in this article under "Instructions for backing up to an external hard disk via Disk Utility":
Mac OS X v10.5, v10.6: How to back up and restore your files -
My Imac does not start anymore.
==> What I have already done:
1) I tried with the tigger dvd to reinstall. It didn't succeed.
2) Via the single mode, when starting I got the message "disk0s2: I/0 error" several times. After that I got "Root device is mounted read-only"
3) Nevertheless, I tried the "fsck -yf" function. After checking "Journal HFS Plus volume", "extends overflow file", "catalog file"... and invalid record count
==> /dev/rdisk0s2 (hfs) EXITED WITH SIGNAL 8
Can someone advices me? I red on the internet I could reformat the disk... loosing all the data I didn't backed up. How am I suppose to reformat?
Thanks in advance,
FredReset the SMC: http://support.apple.com/kb/HT3964
Reset the PRAM: http://docs.info.apple.com/article.html?path=Mac/10.6/en/26871.html
Restart the computer while holding down your mouse button which if you hold it down long enough (5 minutes at most) should eject the disk
If the disk still doesn't come out at that point then you need hardware evaluation;
contact Apple, contact an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
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