After updating my iMac to 10.9.2 it has deleted my excel and word, plus I can no longer connect my Epson printer, I can't even reload it with the disc, how can I fix this?

We updated our computer a while back to 10.9.2, but once it was complete we no longer use excel or word as the files were missing for them, plus our epson printer wouldn't work, it said something like the files for this printer could not be found, we tried to reload the printer using the disc as the printer was less than a year old but the computer would not load it probably, I called epson and they replied that there was a problem with the update and has done something to the mac driver, has anyone else had a problem with this update? and can it be sorted

Don't use the CD--it is almost always out of date. Just add the printer using Print & Scan System Prefs and it should find the correct drivers.
If not, go to the Epson website and download the current ones.
If you need the bundled software that comes on the CD, download it from Epson.
What version of Office was it? 2004 won't run on any OS after 10.6.  Office 2008 and 2011 will run.
However, it should not have deleted any of your Documents.
If it was Office 2008 or 2011, try reinstalling it. I've found that Microsoft products have a hard time with change. It's like when you remove the pagoda from a goldfish bowl. To the goldfish, the world around them has changed and they freak out. Sometimes you can calm down the Microsoft products by reinstalling them.

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