After updating to Mavericks, FaceTime will say it's connecting and then fail. I can't connect with my family in the US dialling from UK.

After updating to Mavericks, FaceTime will say it's connecting and then fail. I can't connect with my family in the US dialling from UK. Any tips on how to fix much appreciated!

From the Mail menu bar, select
Window ▹ Connection Doctor
Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears. Anonymize any personal information before posting.

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After updating to Yosemite, why will my windows in Safari and Microsoft Word close unexpectedly with no method of retrieval?

On two different occasions after updating to Yosemite this has happened. On the first occasion I had two documents open in Microsoft Word and after looking something up on Safari, attempted to go back to the two open documents. Microsoft Word was showing as open, but the documents were nowhere to be seen and I also could open nothing else and was forced to force quit without saving my work on those documents.
A similar thing occurred today with Safari. I had many tabs open in one window in Safari. I closed my laptop to move to another room, and upon opening my laptop again Safari was still open, but all my tabs of different research papers I had were gone. When I chose the "reopen all windows from last session" option, it reopened windows I had not had open for many days, and not the ones I had been working off that day.
This is extremely annoying and as a scientist, I was forced to once again look up the many papers I needed for a grant proposal that I had not yet copied down reference information for. Why is this happening?

I see you have used Clean My Mac. If you search these forums you will find that running apps like this can cause problems. Start with this link:
Re: Re: 3 GBs used, no apps running.
Startup Items: ℹ️
    HWNetMgr: Path: /Library/StartupItems/HWNetMgr
    HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Startup items are obsolete in OS X Yosemite
Go to your main Library folder > Startup Items and remove the items in red.
Macintosh HD Root folders
Applications
Library > Startup Items
System
Users

After upgrading to Lion, preview will not print any documents. When selecting "Print" it just hangs with no show of the printing menu.

After upgrading to LION, preview refuses to print out documents to our Ricoh and Canon printers. All other apps work fine with no problems.
Does anyone have similar experience or an answer to resolving this problems.

I had the same problem when attempting to print to my Canon ImageCLASS multifunction laser printer. Canon have acknowledged the problem by saying:
"Cannot print from Preview or TextEdit; causes applications to crash. For PDF documents, Canon recommends that the free version of Acrobat Reader is used."
They go on to say:
"An updated driver for each model will be released as a permanent solution. The driver will be an official driver to support Mac OS X 10.7. The target release schedule is approximately three months after Lion is officially released."
Source:
http://www.canon.com.au/en-au/Support-Services/Support-News/Lion-Support
I've followed their advice and have been using Adobe Reader for viewing and printing PDFs. I'll revert back to the Preview app once the updated drivers become available.

After updating to Maverick on my MacPro it no longer sees both CD drives Help

After updating to Maverick on my MacPro it no longer sees both CD drives
Can anyone help?
When I hit the eject key only the bottom drive ejects........
Thanks
[email protected]

Thanks to everyone for your thoughts on my problem...........
zapping the pram did the trick!
Ronz....
[email protected]

Mail looses the keyword after updating to Maverick

The iCloud keyword disseperes after everytime I starting up Mail. I had the same problem before with all my other mail accounts but after updating to Maverick that also includes iCloud.

@Visual-Perception: happens here too. I guess you are talking about the password? It seems to be related to the new way keychain saves the data. This ia what I get. Allother connections in the connection doctor are fine.
On top of that, the preference settings do not store the password, even after entering. Looks like a bug.

After activating iCloud "video" no longer works on my iPhone and iPad. How can I reactivate "video"?

After activating iCloud, "video" no longer works on my iPhone and iPad. How can I reactivate "video"?

Welcome to the Apple Community lynntice.
Which part of video isn't working, playback or recording, could you please provide a little more information.

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list.

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list. But no other appleID has ever been used on my computer, how could this be resolved?

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

After updating to Mavericks from Snow Leopard, everything works except iPhoto. If I buy the current version of iPhoto for $15, will it work on Mavericks?

After updating to Mavericks from Snow Leopard, everything works BUT all my photos were lost. If I buy the current version of iPhoto for $15, will it run on Mavericks?

If you have iPhoto from iLife '11, then I would first install it on your computer. In that way you would be able to get the new iPhoto free since you are running Mavericks.
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform.
The iWork apps are free with a new iOS device since 1 SEP 2013. They are free with a new Mac since 1 OCT 2013. They are also free with the upgrade to OS X Mavericks 10.9 if you had the previous version installed when you upgraded.

After updating to mavericks on my MacBook, the screen keeps saying "setting up your mac." It has been like this for hours! How can I make it go faster?

After updating to mavericks on my MacBook, the screen keeps saying "setting up your mac." It has been like this for hours! How can I make it go faster? It's has been like this for 4 hrs.

I don't think your mac is setting up. It's stuck.
I would:
hold the power button until it shuts down
unplug all peripherals
do a safe boot (restart and hold down the shift key until you see the apple logo).
If it starts up in a safe boot, then you can try restarting with a normal boot.
If it does not start with a normal boot, then you probably have some incompatible third party software. Likely culprits are:
MacKeeper
CleanMyMac
third-party antivirus software
any other "cleaning" or "optimizing" or similar third party "utilities".
A good place to start would be to uninstall any of those (while in safe mode) and then restart.

Preview app issue after update to Mavericks

Since I updated to OS Mavericks my preview app has not been functioning properly. When the app is open when viewing PDFs a window (accompanied by a progress bar) pops up quite frequently that says "Saving changes... '#' documents remaining", with the # sign representing any number of documets. Often, the number of documents "remaining to be saved" progressively increases from 1 to 8 or so, despite there being only one document open. While the app is doing these "auto saves" my computer is slowed down significantly and while these interuptions occur I am usually unable to do anything else.
I will also add that the size of the PDF files that I view are rather large, on average 70-80 MB, although I'm not sure if that is the reason for the issue because before I updated to Mavericks I didn't have this problem. And the problem does also seem to occur with smaller sized files as well.
My computer usage is usually minimal when this occurs, typically only Safari is open in the background. I was advised to reset my SMC, which I did, but the problem is still occurring. Any additional advice or solutions would be much appreciated. Thanks.

I have just experienced this exact same issue.
I have been adding text notes and highlighting to a PDF document that is saved on an external USB drive. When I left work yesterday I told preview to save the changes. I did notice the Saving Changes dialog appear and before I left it said 3 documents remainin, even though I only had one document open in preview. My USB drive was connected and mounted when I left work.
On my return in the morning I noticed that the Saving Changes dialog had not gone away. For some reason my USB drive was unmounted and I had the OS X message about ejecting drives before disconnecting them so I re-seated the USB cable and my drives remounted. Immeditately after doing this the Saving Changes dialog in preview started counting up from 3 to 8. It is now sitting at 8 and the progress bar is empty.
I had a look in Console and did not notice anything strange. I also grabbed a sample of the Preview process using Activity Monitor but I have little clue what to look for. Whilst I was running console and activity monitor and such I did notice that the Saving Changes dialog has climbed further to 14 now and it appears to increase whenever I bring preview into focus or move away from preview. I appear to have no option but to force quit preview so that I may continue working.
My PDF document is 26.5M.
I have a Macbook Air (13-inch, Mid 2011), 1.7GHz i5 with 4GB RAM running OSX Mavericks 10.9.1.

I can not open Airport utility on my iMac after updating to maverick 10.90.4

I can not open Airport utility on my iMac after updating to maverick 10.9.4 . Error Message:[You can’t use this version of the application “AirPort Utility.app” with this version of OS X. You have "Airport Utility.app"5.4.2] It also will not allow me to install "airport Utility 6.3. Does anybody has a fix for this?

Re-run Software Update and see if there is a newer version of Airport Utility. I suspect your router or iMac may be too old to use Airport Utility 6.3 . As a work- around if Software Update does not work then try reading this article and see if the suggested solution help you.
http://coreyjmahler.com/2013/10/24/airport-utility-5-6-1-on-os-x-10-9-mavericks/

Mac mini 2010 very slow after update to Mavericks

My mac mini 2010 (2.4 Ghz, 8GB ram) is running really very slow after updating to Mavericks.
Clearly OneDrive is a pain... but had it running on ML as well, and though it is a memory and CPU hog, it never really slowed down the system.
This is what Etresoft says:
EtreCheck version: 1.9.15 (52)
Report generated 21 Aug 2014 19:39:34 GMT+2
Hardware Information: ?
Mac mini (Mid 2010) (Verified)
Mac mini - model: Macmini4,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information: ?
NVIDIA GeForce 320M - VRAM: 256 MB
32LG3000 1360 x 768 @ 59 Hz
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 1 day 0:0:8
Disk Information: ?
TOSHIBA MK3255GSXF disk0 : (320,07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 319,21 GB (104,99 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ?
Western Digital Ext HDD 1021 1,5 TB
S.M.A.R.T. Status: Verified
BigOne (disk1s1) /Volumes/BigOne: 1,5 TB (16,45 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Logitech USB Receiver
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) Support
[not loaded] com.iospirit.driver.RBTSRPlugin (1.18 - SDK 10.6) Support
[loaded] com.iospirit.driver.rbiokithelper (1.18.1 - SDK 10.6) Support
Problem System Launch Daemons: ?
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Daemons: ?
[loaded] com.iospirit.candelair.daemon.plist Support
[loaded] com.iospirit.candelair.sync.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
User Launch Agents: ?
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
[running] com.plexapp.helper.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
iTunesHelper
Preview
ElementsAutoAnalyzer
Google Chrome
SEC Helper
Internet Plug-ins: ?
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Candelair Support
Perian Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 199.51 GB
Destinations:
BigOne [Local] (Last used)
Total size: 1 TB
Total number of backups: 84
Oldest backup: 2013-07-17 22:07:43 +0000
Last backup: 2014-08-21 17:31:13 +0000
Size of backup disk: Excellent
Backup size 1 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      78% OneDrive
      3% ScreensharingAgent
      3% WindowServer
      0% Google Chrome
      0% fontd
Top Processes by Memory: ?
1.18 GB OneDrive
90 MB Google Chrome
82 MB Finder
57 MB mds_stores
51 MB Google Chrome Helper
Virtual Memory Information: ?
4.46 GB Free RAM
1.94 GB Active RAM
321 MB Inactive RAM
908 MB Wired RAM
3.02 GB Page-ins
506 MB Page-outs

Chances are you have applications that are out of date and need to be updated. Another possibility is Spotlight is indexing and you to wait until it has finished.

After Updating to Mavericks my Outlook contacts and folders disappeared - How do I recover them?

After Updating to Mavericks my Outlook folders and contacts disappeared - how do I recover them? Thank you!

It's possible Outlook opened in a new Identity.
In the Finder go to your Documents folder > Microsoft User Data folder > Office 2011 Identities folder.
Inside you should see your Identity. You might see other Identities from prior rebuilds. If Outlook opened in a new blank Identity you can open the Database Utility to set your old Identity as default.
Options to check in the Identity to determine if it has data.
Check the database file in the Identity to see when it was created and modified.
Check the Data Records folder to see if it has these folders:
Message Attachments
Message Sources
Messages
If these folders are missing there are no messages.
Open the Database Utility
Hold down the Option key when launching Outlook. It will open the Database Utility.
Click on the + to add a new Identity.
Click on the gear to set default Identity.
Another option to open the Database Utility is to open from Applications.
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

My powerpoint slides can't b opened after updating OSX maverick. Why ?

I'm using the mac pro 2012 for one year long.
no problem when i got
but one thing
I remember after upgrading OSX Maverick
My work powerpoint slides cant b opened .
Yes
i can open but no more slide show
if i press slide show key, it automatically quit
How could i do ???

hello bro
i already downloaded 14.3.9 but
when i install , mac says " office 2011 update can't b installed on this disk. A version of software required to install this update was not found on this volume "
what does it mean ?
my current version of microsoft office 2011 is 14.0.0
what could i do ?
please help me

After updating to Maverick, I need to install iMovie, iPhoto, but have read it has a lot of problems. Is there a fix?

After updating to Maverick, I have heard there are issues with Imovie 11. I want to know if I should buy it?

Thank you so very much for your reply and help!
I went back to the store where I purchased the Mac and I tell you that was an "experience"!. When I explained the overheating problem they informed me that they could send the Mac for service, they said "after all you do have a warrantee and Apple care".
I live in Sweden, but I´m American and as you mention I was expecting that they would immediately offer a new computer, but instead they want to send my 2 day old computer for service?? Not happy!!
Then when I mention that I could not see my external hard drive via Airport Extreme, the guy said that some HD are not able to be read by the Airport Extreme. That was kind of strange since I been using it to back up the G4 via firewire and never had a problem.
As it did not work with my HD as they had promised, I decided to return the Airport Extreme and buy a Time Machine. Then the salesmen informed me that he would buy the Airport Extreme back for a discount. BUY IT BACK and for a discount?? I had it for 2 days!! Never have heard such a thing in my life!
What was suppose to be a dream come true, is turning into a nightmare, I hate the store would love to just give them back the Mac and just order online from Apple. However I´m afraid they will want to buy it back for a "discount" I just spent 4000 dollars in that store, I get no help and instead they want to make more money out of me without a purchase. Sorry, just so upset!
I managed to fix the trash problem, just took "empty secure" away, according to what I have read, sometimes the fans take a while to "kick in" so I´m waiting for them to "kick in" and yes I will reinstall the system completely and hope that will fix the rest.
Thanks again for the help!

After updating to Mavericks, FaceTime will say it's connecting and then fail. I can't connect with my family in the US dialling from UK.

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