Air installer issue on IE8 when runtime not installed

The standard badge is great, but on IE8, if it detects no runtine, a Flash error box 'A download error has occured. Try to download again?' comes up. If I click the (?) help icon, it first ******* about an invalid certificate. Once adding the security exception through IE8's wonderful security crap, I'm finally redirected to www.adobe.com/products/air. Unfortunately, my Mom (all our type of customers!) is not a developer which that page is for. It should be redirected to http://adobe.com/go/getair/ instead. As for the invalid cert - someone needs to fix that. please. thanks.
Greg

Our application uses a licensing service to prevent illegal copies being run. The licensing service is realized through an executable which pings a server in order to activate the serial code entered by the user. In the AS3 code, we use Adobe AIR 2.6's NativeProcess support to call NativeProcess.start(), trigging that executable to perform said ping. The executable is included in the AIR file, which is converted into a Native Installer (DMG) via the adt command provided by the Adobe AIR SDK for Mac.
While I'm not able to provide you with a build at this time, I'm confident that if you simply attempt to launch an executable from a Mac via an Adobe AIR Application, you will easily reproduce this issue. Just to be sure, here are my specifics again:
Original AIR File:
Windows XP
Adobe Flash CS5.5
Adobe AIR 2.6
Generate the AIR file
Native Installer:
Mac Snow Leopard 10.6.3
Adobe AIR SDK for Mac
Use the AIR file to generate the DMG file

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  • Adobe AIR installation issue - hangs at "Installing..."

    Hello everyone!
    I know questions similar to this have been asked many times before, but I did not manage to find the solution to my problem after a few hours of reading and trying the various 'solutions' around the net and this forum. I apologise if I missed it.
    I cannot seem to install Adobe AIR. I run a freshly downloaded installation executable, but it hangs at "Installing..." and 0% progress for a very, very, very long time, if I let it. This last try has been going for 45 minutes as I write. The only way to get out of the installer is through Task Manager and killing the service, as hitting 'Cancel' just makes the installer attempt to cancel endlessly.
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    ... and some more things, but none of this has helped. Here's what the installation log generates when it hangs:
    [2012-12-25:01:16:36] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
    [2012-12-25:01:16:36] Commandline is:
    [2012-12-25:01:16:36] No installed runtime detected
    [2012-12-25:01:16:40] Relaunching with elevation
    [2012-12-25:01:16:40] Launching subprocess with commandline c:\users\terri\appdata\local\temp\air7b85.tmp\adobe air installer.exe -ei
    [2012-12-25:01:16:40] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
    [2012-12-25:01:16:40] Commandline is: -stdio \\.\pipe\AIR_7668_0 -ei
    [2012-12-25:01:16:40] No installed runtime detected
    I would much appreciate any help or advice anyone can give me regarding this! This is starting to drive me nuts.
    Thank you.
    ( also, this is my first post, so please forgive if I've done anything wrong or not according to etiquette! )

    Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:
    How to enable Windows logging
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    Thanks,
    Chris

  • Another Adobe Air installation issue

    I've tried removing the following directories and still get an error while installing.
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    [2011-09-20:18:00:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:00:52] Commandline is: -x1 file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2011-09-20:18:00:52] Invoking Application Installer for combined install
    [2011-09-20:18:00:52] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:00:52] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:00:52] Commandline is: -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2011-09-20:18:00:53] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla41C0.tmp
    [2011-09-20:18:00:55] Application signature verified
    [2011-09-20:18:00:55] Unpackaging/validation complete
    [2011-09-20:18:00:55] No app located for appID 'com.amz.retirementplanner' and pubID ''
    [2011-09-20:18:01:10] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla841F.tmp
    [2011-09-20:18:01:11] Native installation package creation succeeded
    [2011-09-20:18:01:11] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:01:11] Relaunching with elevation
    [2011-09-20:18:01:14] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:01:14] Commandline is: -stdio \\.\pipe\AIR_3948_0 -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:01:14] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2011-09-20:18:01:15] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla98F4.tmp
    [2011-09-20:18:01:17] Application signature verified
    [2011-09-20:18:01:17] Unpackaging/validation complete
    [2011-09-20:18:01:17] No app located for appID 'com.amz.retirementplanner' and pubID ''
    [2011-09-20:18:01:17] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\flaA064.tmp
    [2011-09-20:18:01:18] Native installation package creation succeeded
    [2011-09-20:18:01:18] Starting silent combined runtime update and app install.
    Updating runtime from version 1.5.0.7220 to version 2.7.1.19610.
    Installing app com.amz.retirementplanner version 1.1.0 to C:\Program Files (x86)  using the source file at file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
    [2011-09-20:18:01:19] Installing msi at C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-20:18:01:24] Installing msi at C:\Users\phil\AppData\Local\Temp\flaA064.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
    [2011-09-20:18:01:28] Application Installer end with exit code 0
    [2011-09-20:18:01:28] Elevated install completed
    [2011-09-20:18:01:28] Launching subprocess with commandline C:\Program Files (x86)\LIFR Retirement Planner 1.1\LIFR Retirement Planner 1.1.exe
    [2011-09-20:18:01:29] Application Installer end with exit code 0
    [2011-09-20:18:01:29] Subprocess app installer succeeded
    [2011-09-20:18:01:29] Runtime Installer end with exit code 0
    [2011-09-20:18:05:59] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:05:59] Commandline is:
    [2011-09-20:18:05:59] No installed runtime detected
    [2011-09-20:18:06:03] Relaunching with elevation
    [2011-09-20:18:06:03] Launching subprocess with commandline c:\users\phil\appdata\local\temp\aire262.tmp\adobe air installer.exe -ei
    [2011-09-20:18:06:07] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:06:07] Commandline is: -stdio \\.\pipe\AIR_3744_0 -ei
    [2011-09-20:18:06:07] No installed runtime detected
    [2011-09-20:18:06:07] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-20:18:06:07] Installing msi at c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-20:18:06:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:07] Rolling back install of c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi
    [2011-09-20:18:06:07] Rollback complete
    [2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:07] Runtime Installer end with exit code 7
    [2011-09-20:18:06:11] Runtime Installer end with exit code 7
    [2011-09-20:18:06:30] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-20:18:06:30] Commandline is:
    [2011-09-20:18:06:30] No installed runtime detected
    [2011-09-20:18:06:34] Relaunching with elevation
    [2011-09-20:18:06:34] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5b97.tmp\adobe air installer.exe -ei
    [2011-09-20:18:06:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-20:18:06:37] Commandline is: -stdio \\.\pipe\AIR_1032_0 -ei
    [2011-09-20:18:06:37] No installed runtime detected
    [2011-09-20:18:06:37] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-20:18:06:37] Installing msi at c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-20:18:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:37] Rolling back install of c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi
    [2011-09-20:18:06:37] Rollback complete
    [2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-20:18:06:37] Runtime Installer end with exit code 7
    [2011-09-20:18:06:44] Runtime Installer end with exit code 7
    [2011-09-21:06:20:28] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:20:28] Commandline is:
    [2011-09-21:06:20:28] No installed runtime detected
    [2011-09-21:06:20:32] Relaunching with elevation
    [2011-09-21:06:20:32] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air4ee8.tmp\adobe air installer.exe -ei
    [2011-09-21:06:20:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:20:36] Commandline is: -stdio \\.\pipe\AIR_5268_0 -ei
    [2011-09-21:06:20:36] No installed runtime detected
    [2011-09-21:06:20:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:20:36] Installing msi at c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:20:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:20:37] Rolling back install of c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi
    [2011-09-21:06:20:37] Rollback complete
    [2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:20:37] Runtime Installer end with exit code 7
    [2011-09-21:06:20:45] Runtime Installer end with exit code 7
    [2011-09-21:06:39:03] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:39:03] Commandline is:
    [2011-09-21:06:39:03] No installed runtime detected
    [2011-09-21:06:39:23] Relaunching with elevation
    [2011-09-21:06:39:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5445.tmp\adobe air installer.exe -ei
    [2011-09-21:06:39:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:39:29] Commandline is: -stdio \\.\pipe\AIR_7016_0 -ei
    [2011-09-21:06:39:29] No installed runtime detected
    [2011-09-21:06:39:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:39:29] Installing msi at c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:39:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:39:30] Rolling back install of c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi
    [2011-09-21:06:39:30] Rollback complete
    [2011-09-21:06:39:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:39:30] Runtime Installer end with exit code 7
    [2011-09-21:06:39:40] Runtime Installer end with exit code 7
    [2011-09-21:06:41:16] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:41:16] Commandline is:
    [2011-09-21:06:41:16] No installed runtime detected
    [2011-09-21:06:41:23] Relaunching with elevation
    [2011-09-21:06:41:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5f4d.tmp\adobe air installer.exe -ei
    [2011-09-21:06:41:32] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:41:32] Commandline is: -stdio \\.\pipe\AIR_5904_0 -ei
    [2011-09-21:06:41:32] No installed runtime detected
    [2011-09-21:06:41:32] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:41:32] Installing msi at c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:41:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:41:32] Rolling back install of c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi
    [2011-09-21:06:41:32] Rollback complete
    [2011-09-21:06:41:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:41:32] Runtime Installer end with exit code 7
    [2011-09-21:06:41:41] Runtime Installer end with exit code 7
    [2011-09-21:06:46:44] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:46:44] Commandline is:
    [2011-09-21:06:46:44] No installed runtime detected
    [2011-09-21:06:46:52] Relaunching with elevation
    [2011-09-21:06:46:52] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5aca.tmp\adobe air installer.exe -ei
    [2011-09-21:06:46:56] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:46:56] Commandline is: -stdio \\.\pipe\AIR_6308_0 -ei
    [2011-09-21:06:46:56] No installed runtime detected
    [2011-09-21:06:46:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:46:56] Installing msi at c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:46:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:56] Rolling back install of c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi
    [2011-09-21:06:46:56] Rollback complete
    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:58] Runtime Installer end with exit code 7
    [2011-09-21:06:54:29] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:54:29] Commandline is:
    [2011-09-21:06:54:29] No installed runtime detected
    [2011-09-21:06:54:33] Relaunching with elevation
    [2011-09-21:06:54:33] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7942.tmp\adobe air installer.exe -ei
    [2011-09-21:06:54:35] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:54:35] Commandline is: -stdio \\.\pipe\AIR_4300_0 -ei
    [2011-09-21:06:54:35] No installed runtime detected
    [2011-09-21:06:54:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:54:36] Installing msi at c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:54:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:54:36] Rolling back install of c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi
    [2011-09-21:06:54:36] Rollback complete
    [2011-09-21:06:54:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:54:36] Runtime Installer end with exit code 7
    [2011-09-21:06:54:38] Runtime Installer end with exit code 7
    [2011-09-21:08:29:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:29:22] Commandline is:
    [2011-09-21:08:29:22] No installed runtime detected
    [2011-09-21:08:29:25] Relaunching with elevation
    [2011-09-21:08:29:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air556f.tmp\adobe air installer.exe -ei
    [2011-09-21:08:29:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:29:29] Commandline is: -stdio \\.\pipe\AIR_7108_0 -ei
    [2011-09-21:08:29:29] No installed runtime detected
    [2011-09-21:08:29:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:29:29] Installing msi at c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:29:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:29:29] Rolling back install of c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi
    [2011-09-21:08:29:29] Rollback complete
    [2011-09-21:08:29:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:29:29] Runtime Installer end with exit code 7
    [2011-09-21:08:34:00] Runtime Installer end with exit code 7
    [2011-09-21:08:36:08] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:08] Commandline is:
    [2011-09-21:08:36:08] No installed runtime detected
    [2011-09-21:08:36:11] Relaunching with elevation
    [2011-09-21:08:36:11] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7bf3.tmp\adobe air installer.exe -ei
    [2011-09-21:08:36:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:13] Commandline is: -stdio \\.\pipe\AIR_6760_0 -ei
    [2011-09-21:08:36:13] No installed runtime detected
    [2011-09-21:08:36:13] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:36:13] Installing msi at c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:36:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Rolling back install of c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi
    [2011-09-21:08:36:13] Rollback complete
    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Runtime Installer end with exit code 7
    [2011-09-21:08:36:15] Runtime Installer end with exit code 7
    [2011-09-21:08:36:45] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:45] Commandline is:
    [2011-09-21:08:36:45] No installed runtime detected
    [2011-09-21:08:36:49] Relaunching with elevation
    [2011-09-21:08:36:49] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air13de.tmp\adobe air installer.exe -ei
    [2011-09-21:08:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:52] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
    [2011-09-21:08:36:52] No installed runtime detected
    [2011-09-21:08:36:52] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:36:52] Installing msi at c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:36:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:52] Rolling back install of c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi
    [2011-09-21:08:36:52] Rollback complete
    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:52] Runtime Installer end with exit code 7
    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:37:03] Runtime Installer end with exit code 7
    [2011-09-21:08:37:53] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:53] Commandline is:
    [2011-09-21:08:37:53] No installed runtime detected
    [2011-09-21:08:37:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:54] Commandline is:
    [2011-09-21:08:37:54] No installed runtime detected
    [2011-09-21:08:37:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:55] Commandline is:
    [2011-09-21:08:37:55] No installed runtime detected
    [2011-09-21:08:38:01] Relaunching with elevation
    [2011-09-21:08:38:01] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air18cd.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:11] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:11] Commandline is: -stdio \\.\pipe\AIR_3020_0 -ei
    [2011-09-21:08:38:11] No installed runtime detected
    [2011-09-21:08:38:11] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:11] Installing msi at c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:11] Rolling back install of c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi
    [2011-09-21:08:38:11] Rollback complete
    [2011-09-21:08:38:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:11] Runtime Installer end with exit code 7
    [2011-09-21:08:38:13] Runtime Installer end with exit code 7
    [2011-09-21:08:38:20] Relaunching with elevation
    [2011-09-21:08:38:20] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air2903.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:22] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:22] Commandline is: -stdio \\.\pipe\AIR_6784_0 -ei
    [2011-09-21:08:38:22] No installed runtime detected
    [2011-09-21:08:38:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:22] Installing msi at c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Rolling back install of c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi
    [2011-09-21:08:38:22] Rollback complete
    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Runtime Installer end with exit code 7
    [2011-09-21:08:38:23] Runtime Installer end with exit code 7
    [2011-09-21:08:38:25] Relaunching with elevation
    [2011-09-21:08:38:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b7c.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:27] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:27] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
    [2011-09-21:08:38:27] No installed runtime detected
    [2011-09-21:08:38:27] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:27] Installing msi at c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:27] Rolling back install of c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi
    [2011-09-21:08:38:27] Rollback complete
    [2011-09-21:08:38:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:27] Runtime Installer end with exit code 7
    [2011-09-21:08:38:38] Runtime Installer end with exit code 7
    [2011-09-21:08:38:58] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:38:58] Commandline is:
    [2011-09-21:08:38:58] No installed runtime detected
    [2011-09-21:08:39:02] Relaunching with elevation
    [2011-09-21:08:39:02] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air22cc.tmp\adobe air installer.exe -ei
    [2011-09-21:08:39:04] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:39:04] Commandline is: -stdio \\.\pipe\AIR_7868_0 -ei
    [2011-09-21:08:39:04] No installed runtime detected
    [2011-09-21:08:39:05] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:39:05] Installing msi at c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:39:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Rolling back install of c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi
    [2011-09-21:08:39:05] Rollback complete
    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Runtime Installer end with exit code 7
    [2011-09-21:08:39:08] Runtime Installer end with exit code 7
    [2011-09-21:08:39:37] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:39:37] Commandline is:
    [2011-09-21:08:39:37] No installed runtime detected
    [2011-09-21:08:39:43] Relaunching with elevation
    [2011-09-21:08:39:43] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airb885.tmp\adobe air installer.exe -ei
    [2011-09-21:08:39:46] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:39:46] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
    [2011-09-21:08:39:46] No installed runtime detected
    [2011-09-21:08:39:46] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:39:46] Installing msi at c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:39:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Rolling back install of c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi
    [2011-09-21:08:39:47] Rollback complete
    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Runtime Installer end with exit code 7
    [2011-09-21:08:42:54] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:42:54] Commandline is:
    [2011-09-21:08:42:54] No installed runtime detected
    [2011-09-21:08:42:58] Relaunching with elevation
    [2011-09-21:08:42:58] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airba4a.tmp\adobe air installer.exe -ei
    [2011-09-21:08:43:01] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:43:01] Commandline is: -stdio \\.\pipe\AIR_7176_0 -ei
    [2011-09-21:08:43:01] No installed runtime detected
    [2011-09-21:08:43:01] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:43:01] Installing msi at c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:43:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:01] Rolling back install of c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi
    [2011-09-21:08:43:01] Rollback complete
    [2011-09-21:08:43:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:02] Runtime Installer end with exit code 7
    [2011-09-21:08:43:03] Runtime Installer end with exit code 7
    [2011-09-21:08:43:09] Runtime Installer end with exit code 7
    [2011-09-21:08:48:47] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:48:47] Commandline is:
    [2011-09-21:08:48:47] No installed runtime detected
    [2011-09-21:08:48:55] Relaunching with elevation
    [2011-09-21:08:48:55] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b9b.tmp\adobe air installer.exe -ei
    [2011-09-21:08:48:55] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:48:55] Commandline is: -stdio \\.\pipe\AIR_5568_0 -ei
    [2011-09-21:08:48:55] No installed runtime detected
    [2011-09-21:08:48:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:48:56] Installing msi at c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:48:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:48:56] Rolling back install of c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi
    [2011-09-21:08:48:56] Rollback complete
    [2011-09-21:08:48:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:48:56] Runtime Installer end with exit code 7
    [2011-09-21:08:49:26] Runtime Installer end with exit code 7
    [2011-09-21:08:56:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:56:37] Commandline is:
    [2011-09-21:08:56:37] No installed runtime detected
    [2011-09-21:08:59:53] Relaunching with elevation
    [2011-09-21:08:59:53] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air41b1.tmp\adobe air installer.exe -ei
    [2011-09-21:08:59:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:59:53] Commandline is: -stdio \\.\pipe\AIR_5656_0 -ei
    [2011-09-21:08:59:53] No installed runtime detected
    [2011-09-21:08:59:53] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:59:53] Installing msi at c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:59:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Rolling back install of c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi
    [2011-09-21:08:59:53] Rollback complete
    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Runtime Installer end with exit code 7
    [2011-09-21:09:07:06] Runtime Installer end with exit code 7
    [2011-09-21:09:07:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:09:07:39] Commandline is:
    [2011-09-21:09:07:39] No installed runtime detected
    [2011-09-21:09:07:44] Relaunching with elevation
    [2011-09-21:09:07:44] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air62c8.tmp\adobe air installer.exe -ei
    [2011-09-21:09:07:44] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:09:07:44] Commandline is: -stdio \\.\pipe\AIR_7504_0 -ei
    [2011-09-21:09:07:44] No installed runtime detected
    [2011-09-21:09:07:44] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:09:07:44] Installing msi at c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:09:07:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:09:07:44] Rolling back install of c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi
    [2011-09-21:09:07:44] Rollback complete
    [2011-09-21:09:07:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:09:07:44] Runtime Installer end with exit code 7
    [2011-09-21:09:07:59] Runtime Installer end with exit code 7

    I'm sorry you're running into installation issues with AIR.  Microsoft has just released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.
    Microsoft Install and Uninstall Fix It
    If you still encounter problems, I created a vb script called AIR zapper that might also help.  You can find it on this post: http://forums.adobe.com/message/3737276#3737276
    Thanks,
    Chris

  • Mac Permissions issue when Runtime already installed

    Situation...
    I am writing an Adobe AIR Application using CS5.5 and AIR 2.6. I use the NativeProcess.start() to call a program which handles our licensing. NativeProcess supported requires the NativeInstaller. On the Mac (10.6.3 Snow Leopard), this is a DMG files produced on the command line with adt and the air file generated by CS5.5.
    This all seems to work just fine when I install completely from scratch (Adobe AIR Runtime NOT yet installed on the target machine). The installation process requires my admin password, everything installs just fine, and everything works just fine.
    The problem begins when I install to a target machine which already has Adobe AIR Runtime installed. I note that no password is requested by the OS during installation, and during runtime, the NativeProcess.start() call throws exception Error: #3219. I took a look at the permissions of the program which handles our licensing. Our license supports says to expect the following: -rwxr-xr-x (3 x's). However, I only see -rw-r--r-- (no x's).
    Is there a way to require an Adobe AIR Application, which is being installed on a machine that already has AIR Runtime, to require the password from the user during installation? Or at very least, to have the right executable permissions?
    Thanks!

    Our application uses a licensing service to prevent illegal copies being run. The licensing service is realized through an executable which pings a server in order to activate the serial code entered by the user. In the AS3 code, we use Adobe AIR 2.6's NativeProcess support to call NativeProcess.start(), trigging that executable to perform said ping. The executable is included in the AIR file, which is converted into a Native Installer (DMG) via the adt command provided by the Adobe AIR SDK for Mac.
    While I'm not able to provide you with a build at this time, I'm confident that if you simply attempt to launch an executable from a Mac via an Adobe AIR Application, you will easily reproduce this issue. Just to be sure, here are my specifics again:
    Original AIR File:
    Windows XP
    Adobe Flash CS5.5
    Adobe AIR 2.6
    Generate the AIR file
    Native Installer:
    Mac Snow Leopard 10.6.3
    Adobe AIR SDK for Mac
    Use the AIR file to generate the DMG file

  • AIR installation issue

    I have Mac OS X (10.7.2), my air application was crashing on start. To fix that I uninstalled that AIR application and AIR runtime, and now trying reinstall runtime but when I click on "Adobe Air Installer.app", it show following error. I also tried installing latest beta from labs as well.
    This application requires a version of Adobe AIR which cannot be found.
    Please download the latest version of the runtime from
    http://www.adobe.com/go/getair,
    or contact the application author for an updated version.         
    In Console it prints following:
    12/19/11 3:09:06.685 PM Adobe AIR Installer: Runtime Installer begin with version 3.2.0.1320 on Mac OS 10.7.2 x86
    12/19/11 3:09:06.685 PM Adobe AIR Installer: Commandline is: -psn_0_733363
    12/19/11 3:09:06.685 PM Adobe AIR Installer: No installed runtime detected
    12/19/11 3:09:07.884 PM com.apple.launchd.peruser.1151718425: ([0x0-0xb30b3].com.adobe.air.Installer[930]) Job appears to have crashed: Bus error: 10
    12/19/11 3:09:08.020 PM ReportCrash: Saved crash report for Adobe AIR Installer[930] version 3.2 (3.2.0.1320) to /Users/shahid/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-19-150908_machine.crash
    Thanks,
    shahid

    Workaround mentioned by adobe in this thread fixed my issue:
    Latest Version of Air won't install on my MAC! Help!

  • Adobe AIR Installation Issue

    Hi,
    I am facing an installation issue with AIR file on multiple machines.Though I am able to install it on some machiens.Below is the log for same.
    [2011-08-05:11:56:02] Application Installer begin with version 2.7.0.19530 on Windows XP x86
    [2011-08-05:11:56:02] Commandline is: E:\ASMTv3India\ASMT2011_Beta-4Aug2011\ASMT2011_Beta.air
    [2011-08-05:11:56:02] Installed runtime (2.7.0.19530) located at c:\Program Files\Common Files\Adobe AIR
    [2011-08-05:11:56:02] Unpackaging file:///E:/v3India/App_Beta.air to C:\Documents and Settings\Media\Local Settings\Temp\fla2D.tmp
    [2011-08-05:11:56:03] Application signature verified
    [2011-08-05:11:56:03] Unpackaging/validation complete
    [2011-08-05:11:56:03] No app located for appID 'App2011-Beta' and pubID ''
    [2011-08-05:11:56:12] Converting unpackaged application to a native installation package in C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp
    [2011-08-05:11:56:18] Native installation package creation succeeded
    [2011-08-05:11:56:18] Starting app installation to C:\Program Files. Installing app ASMT2011-Beta version v3.010 using the source file at file:///E:/v3India/App_Beta.air
    [2011-08-05:11:56:18] Installing msi at C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi with guid {EBF346A2-FD8C-08C2-07E8-AA91ABD1CAE6}
    [2011-08-05:11:56:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2011-08-05:11:56:21] Rolling back install of C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi
    [2011-08-05:11:56:21] Rollback complete
    [2011-08-05:11:56:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2011-08-05:11:56:28] Application Installer end with exit code 7
    Please do the needful.
    Thanks & Regards
       Vishal

    Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:
    How to enable Windows logging
    Once you've enabled logging, try installing again.  Grab the newly created msi logs and either post here or email me at [email protected]  I'll examine the logs and see if we can find a common issue between the systems.
    Thanks,
    Chris

  • Windows 2008 r2 windows installer issue error 1719 when install Backup exec 12.5

    Hi all
    After a epic weekend of rebuilding our exchange server I have tried to reinstall Backup exec 12.5 64bit, this was installed with no issues during the last build, however at the end of this build I went to reinstall Backup Exec 12.5 and it is failing with
    error 1719 Windows installer issue.
    I have looked on many sites and tried many things non of them have worked, has anyone managed to resolve this issue.
    Dave
    DJH

    Hi Lenora
    See below
    Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log
    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe
    03-19-2013,17:33:38 : CSetupApp::GetInstalledGUID
    03-19-2013,17:33:38 : CSetupApp::LoadSetupXML
    03-19-2013,17:33:38 : CSetupApp::ScanXML
    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\Setup.xml
    03-19-2013,17:33:38 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
    03-19-2013,17:33:38 : MSI Version = 3.1
    03-19-2013,17:33:38 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
    03-19-2013,17:33:38 : System Central Processor = 64
    03-19-2013,17:33:38 : Product Type = SETUP_BEX64
    03-19-2013,17:33:38 : Product Name = Symantec Backup Exec for Windows Servers
    03-19-2013,17:33:38 : Current Installing GUID ={BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : Product Version = 12.5
    03-19-2013,17:33:38 : CSetupSupport::IsValidMSIPackage
    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
    03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : Equal PID
    03-19-2013,17:33:38 : Product version: 12.5.2213
    03-19-2013,17:33:38 : StartBESequence
    03-19-2013,17:33:38 : Executing BE_PreCheckInstall
    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:33:38 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : Executing StartBESequence
    03-19-2013,17:33:38 : Pulling user data from the MSI
    03-19-2013,17:33:38 : Upgrade state set to 0
    03-19-2013,17:33:38 : Executing SSO::PullDataMSI()
    03-19-2013,17:33:38 : Executing CDlgCAS::PullDataMSI()
    03-19-2013,17:33:38 : MSI processing complete
    03-19-2013,17:33:38 : Pulling user data from the command line
    03-19-2013,17:33:38 : COMMAND LINE: Checking UIMODE value
    03-19-2013,17:33:38 : COMMAND LINE: Checking for program group placement value
    03-19-2013,17:33:38 : COMMAND LINE: Checking for main feature selection
    03-19-2013,17:33:38 : COMMAND LINE: Checking for serialization values
    03-19-2013,17:33:38 : CDlgChooseCustom::PullDataSilent
    03-19-2013,17:33:38 : After check for parameter file exists.
    03-19-2013,17:33:38 : CDlgLocalChooseCustom::Pass
    03-19-2013,17:33:38 : After Check for INSTALL_CHOICE.
    03-19-2013,17:33:38 : After Check for INSTALL_TYPE.
    03-19-2013,17:33:38 : After Check for INSTALL_MODE.
    03-19-2013,17:33:38 : CDlgLocalChooseCustom Pass Function end.
    03-19-2013,17:33:38 : Agent for Microsoft Exchange Server was added for evaluation
    03-19-2013,17:33:38 : Agent for Microsoft SQL Server was added for evaluation
    03-19-2013,17:33:38 : Ignoring the TSM switch.
    03-19-2013,17:33:38 : COMMAND LINE: Checking for service account values
    03-19-2013,17:33:38 : Not in Maintenance mode
    03-19-2013,17:33:38 : Getting the Silent Params.
    03-19-2013,17:33:38 : COMMAND LINE: checking for SSO values
    03-19-2013,17:33:38 : COMMAND LINE: checking for DlgChooseDBServer values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for tape drivers values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for TSM values
    03-19-2013,17:33:38 : COMMAND LINE: checking for CASO values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for clone values
    03-19-2013,17:33:38 : COMMAND LINE: Checking progress settings
    03-19-2013,17:33:38 : COMMAND LINE: Checking for NOINSTALL value
    03-19-2013,17:33:38 : Setup Command Line = "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe"
    03-19-2013,17:33:38 : List of switches set follows:
    03-19-2013,17:33:38 : /DEST: = C:\Program Files\Symantec1\Backup Exec\
    03-19-2013,17:33:38 : /SNO: = 0930292112010690
    03-19-2013,17:33:38 : /USER: = backup
    03-19-2013,17:33:38 : /DOM: = ACCENTPRESS
    03-19-2013,17:33:38 : /PASS: = ********
    03-19-2013,17:33:38 : /TS:
    03-19-2013,17:33:38 : /TD: = ALL
    03-19-2013,17:33:38 : /DOCS:
    03-19-2013,17:33:38 : /LOADER:
    03-19-2013,17:33:38 : /AOFO:
    03-19-2013,17:33:38 : /EXCH:
    03-19-2013,17:33:38 : /SQL:
    03-19-2013,17:33:38 : /NTA:
    03-19-2013,17:33:38 : /RAULUS:
    03-19-2013,17:33:38 : /DBSERVER:
    03-19-2013,17:33:38 : /DBINSTPATH: = C:\Program Files\Microsoft SQL Server\BE\
    03-19-2013,17:33:38 : /BACKUPDATA: = 0
    03-19-2013,17:33:38 : /MAC:
    03-19-2013,17:33:38 : Command line processing complete
    03-19-2013,17:33:38 : Install set to run in UI mode
    03-19-2013,17:33:38 : CDlgPushWelcome::Pass
    03-19-2013,17:33:40 : CinstOpenDlg::ValidateData
    03-19-2013,17:33:43 : Validating license data
    03-19-2013,17:33:44 : CDlgChooseInstall::ValidateData
    03-19-2013,17:33:44 : CDlgValidationSummary::LaunchValidationTest
    03-19-2013,17:33:44 : m_bUseNativeClient = 1
    03-19-2013,17:33:44 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:33:44 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:33:44 : Connected to SQL Server.
    03-19-2013,17:33:44 : m_bUseNativeClient = 1
    03-19-2013,17:34:05 : CDlgValidationSummary::ValidateData
    03-19-2013,17:34:05 : BEOperations::BE_GetInstalledProdCodeVersion
    03-19-2013,17:34:05 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:05 : CDlgSerialNumber Pass Function.
    03-19-2013,17:34:05 : After Check for Remote_Install.
    03-19-2013,17:34:05 : After Check for RA_INSTALL.
    03-19-2013,17:34:07 : Validating serialization data
    03-19-2013,17:34:07 : CDlgLocalChooseCustom::Pass
    03-19-2013,17:34:07 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:07 : After Check for INSTALL_TYPE.
    03-19-2013,17:34:07 : After Check for INSTALL_MODE.
    03-19-2013,17:34:07 : CDlgLocalChooseCustom Pass Function end.
    03-19-2013,17:34:07 : On Init of CDlgChooseCustom
    03-19-2013,17:34:07 : Leaving Init of CDlgChooseCustom
    03-19-2013,17:34:07 : CDlgLocalChooseCustom::OnInitDialog
    03-19-2013,17:34:07 : On Init of CDlgLocalChooseCustom
    03-19-2013,17:34:07 : Leaving Init of CDlgLocalChooseCustom
    03-19-2013,17:34:12 : Validating Local Options Data
    03-19-2013,17:34:13 : Validating service account data
    03-19-2013,17:34:13 : CDlgSSO Pass Function.
    03-19-2013,17:34:13 : After Check for INSTALL_MODE.
    03-19-2013,17:34:13 : DlgChooseDBServer Pass Function.
    03-19-2013,17:34:20 : m_bUseNativeClient = 1
    03-19-2013,17:34:20 : Validating DlgChooseDBServer data
    03-19-2013,17:34:20 : Drive C:     Required: 1102 MB     Available: 37138 MB
    03-19-2013,17:34:20 : CDlgChooseTapeDrivers Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_MODE.
    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
    03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
    03-19-2013,17:34:20 : CDlgCAS Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_MODE.
    03-19-2013,17:34:20 : CDlgClone Pass Function.
    03-19-2013,17:34:20 : CDlgClone not passed.
    03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : Install Summary XML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
    03-19-2013,17:34:20 : Install Summary XSL File:
    03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
    03-19-2013,17:34:20 : Install Summary HTML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
    03-19-2013,17:34:20 : Not Quickstart Edition
    03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
    03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
    03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:20 : m_bUseNativeClient = 1
    03-19-2013,17:34:20 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this
    computer.  The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft
    Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:34:21 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:27 : Executing InstallLiveUpdate.
    03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Vista or Longhorn server.  Not installing .NET Frameworks.
    03-19-2013,17:34:40 : .NET Framework was detected.  Skipping install.
    03-19-2013,17:34:41 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:34:41 : m_bUseNativeClient = 1
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
    03-19-2013,17:34:41 : SQL Server version 9
    03-19-2013,17:34:41 : SQL version returned:  9
    03-19-2013,17:34:41 : Executing SQL_GetServicePack.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
    03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
    UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
    03-19-2013,17:34:45 : V-225-53:  ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601.  ***To search for information about this error, click
    here
    03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
    03-19-2013,17:34:45 : Failed to install third party products.
    03-19-2013,17:37:25 : Validating install complete
    03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
    03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:37:25 : Removed files:
    03-19-2013,17:37:25 : ERROR:  Installation failed with error 1603.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,17:41:16 : Windows Operating System Version: 6.1
    03-19-2013,17:41:16 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,17:41:18 : Executing managed _Setup:
    03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:41:18 : Loading XML from:
    03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:41:19 : Launching UI Install
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:19 : m_bUseNativeClient = 1
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:41:20 : CopySupportFiles
    03-19-2013,17:41:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:41:28 : Typical install value is set to : True
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:43:04 : Install is not executing as the service account.
    03-19-2013,17:43:04 : Successfully Logged on as service account.
    03-19-2013,17:43:04 : Successfully impersonated service account.
    03-19-2013,17:43:04 : EUserName value successfully written to the registry.
    03-19-2013,17:43:04 : EPassword value successfully written to the registry.
    03-19-2013,17:43:04 : EDomain value successfully written to the registry.
    03-19-2013,17:43:09 : There were no remote computers selected for install
    03-19-2013,17:43:09 : m_bUseNativeClient = 1
    03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:43:10 : Terminal Services enabled.
    03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
    03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:43:11 : Executing InstallLiveUpdate.
    03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:36 : Starting Install
    03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:44:36 : Discovered Total Actions: 115
    03-19-2013,17:44:36 : The return code from the MSI is: 1601
    03-19-2013,17:44:36 : Cleaning up the symc status key
    03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:44:36 : Clean up Symantec installer keys.
    03-19-2013,17:44:37 : Terminal Services enabled.
    03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:45:28 : Gathering Telemetry items
    03-19-2013,17:45:28 : Failed to start the management service
    03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,17:45:28 : Sending Telemetry to Symantec
    03-19-2013,17:45:28 : Transmit Telemetry initialized.
    03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
    03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,17:56:31 : Windows Operating System Version: 6.1
    03-19-2013,17:56:31 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,17:56:33 : Executing managed _Setup:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:56:33 : Loading XML from:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:56:34 : Launching UI Install
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : m_bUseNativeClient = 1
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:56:35 : CopySupportFiles
    03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:56:49 : Typical install value is set to : True
    03-19-2013,17:56:50 : Executing SQL_GetServicePack.
    03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : Executing SQL_GetServicePack.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:57:37 : m_bUseNativeClient = 1
    03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:58:41 : Install is not executing as the service account.
    03-19-2013,17:58:41 : Successfully Logged on as service account.
    03-19-2013,17:58:41 : Successfully impersonated service account.
    03-19-2013,17:58:41 : EUserName value successfully written to the registry.
    03-19-2013,17:58:41 : EPassword value successfully written to the registry.
    03-19-2013,17:58:41 : EDomain value successfully written to the registry.
    03-19-2013,17:58:51 : There were no remote computers selected for install
    03-19-2013,17:58:51 : m_bUseNativeClient = 1
    03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:58:52 : Terminal Services enabled.
    03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
    03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:58:54 : Executing InstallLiveUpdate.
    03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Starting Install
    03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:59:08 : Discovered Total Actions: 115
    03-19-2013,17:59:08 : The return code from the MSI is: 1601
    03-19-2013,17:59:08 : Cleaning up the symc status key
    03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:59:08 : Clean up Symantec installer keys.
    03-19-2013,17:59:10 : Terminal Services enabled.
    03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:00:01 : The return code is: 0
    03-19-2013,18:00:01 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:02:24 : Windows Operating System Version: 6.1
    03-19-2013,18:02:24 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:02:26 : Executing managed _Setup:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:02:26 : Loading XML from:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:02:26 : Launching UI Install
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : m_bUseNativeClient = 1
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:02:26 : CopySupportFiles
    03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:11 : The return code is: 0
    03-19-2013,18:03:11 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:03:21 : Windows Operating System Version: 6.1
    03-19-2013,18:03:21 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:22 : Windows Operating System Version: 6.1
    03-19-2013,18:03:22 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:23 : Executing managed _Setup:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:23 : Loading XML from:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Launching UI Install
    03-19-2013,18:03:24 : Executing managed _Setup:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : m_bUseNativeClient = 1
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : Loading XML from:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:24 : CopySupportFiles
    03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:58 : Typical install value is set to : True
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:05:35 : Install is not executing as the service account.
    03-19-2013,18:05:35 : Successfully Logged on as service account.
    03-19-2013,18:05:35 : Successfully impersonated service account.
    03-19-2013,18:05:35 : EUserName value successfully written to the registry.
    03-19-2013,18:05:35 : EPassword value successfully written to the registry.
    03-19-2013,18:05:35 : EDomain value successfully written to the registry.
    03-19-2013,18:05:36 : There were no remote computers selected for install
    03-19-2013,18:05:36 : m_bUseNativeClient = 1
    03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:05:37 : Terminal Services enabled.
    03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
    03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:05:38 : Executing InstallLiveUpdate.
    03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Starting Install
    03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:05:50 : Discovered Total Actions: 115
    03-19-2013,18:05:50 : The return code from the MSI is: 1601
    03-19-2013,18:05:51 : Cleaning up the symc status key
    03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:05:51 : Clean up Symantec installer keys.
    03-19-2013,18:05:51 : Terminal Services enabled.
    03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:06:32 : The return code is: 0
    03-19-2013,18:06:32 : SUCCESS:  Installation has completed successfully.
    03-19-2013,18:07:36 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:07:39 : Error initializing shared data
    03-19-2013,18:07:39 : ERROR:  Installation failed with error 1603. GetLastError = :0
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:47 : Launching UI Install
    03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : m_bUseNativeClient = 1
    03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:13:48 : CopySupportFiles
    03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:13:54 : Typical install value is set to : True
    03-19-2013,18:13:55 : m_bUseNativeClient = 1
    03-19-2013,18:13:55 : Executing SQL_GetServicePack.
    03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : Executing SQL_GetServicePack.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:16:09 : Service account specified is not valid
    03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
    03-19-2013,18:16:10 : Error validating service account credentials.
    03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:16:20 : Install is not executing as the service account.
    03-19-2013,18:16:20 : Successfully Logged on as service account.
    03-19-2013,18:16:20 : Successfully impersonated service account.
    03-19-2013,18:16:20 : EUserName value successfully written to the registry.
    03-19-2013,18:16:20 : EPassword value successfully written to the registry.
    03-19-2013,18:16:20 : EDomain value successfully written to the registry.
    03-19-2013,18:16:22 : There were no remote computers selected for install
    03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:16:23 : Terminal Services enabled.
    03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
    03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:16:25 : Executing InstallLiveUpdate.
    03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Starting Install
    03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:16:39 : Discovered Total Actions: 115
    03-19-2013,18:16:39 : The return code from the MSI is: 1601
    03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:16:39 : Clean up Symantec installer keys.
    03-19-2013,18:16:39 : Cleaning up the symc status key
    03-19-2013,18:16:41 : Terminal Services enabled.
    03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:09 : Gathering Telemetry items
    03-19-2013,18:17:09 : Failed to start the management service
    03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,18:17:09 : Sending Telemetry to Symantec
    03-19-2013,18:17:09 : Transmit Telemetry initialized.
    03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
    03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
    03-19-2013,18:17:33 : Telemetry transmission failed.  Data was not sent.
    03-19-2013,18:17:33 : The return code is: 1601
    03-19-2013,18:17:33 : ERROR:  Installation failed with error 1601. GetLastError = :0
    03-19-2013,18:17:48 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:17:51 : Error initializing shared data
    03-19-2013,18:53:53 : m_bUseNativeClient = 1
    03-19-2013,18:53:53 : Executing SQL_GetServicePack.
    03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : Executing SQL_GetServicePack.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : m_bUseNativeClient = 1
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:58:06 : Windows Operating System Version: 6.1
    03-19-2013,18:58:06 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:58:08 : Executing managed _Setup:
    03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:58:09 : Loading XML from:
    03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:58:09 : Launching UI Install
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : m_bUseNativeClient = 1
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:58:10 : CopySupportFiles
    03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:58:15 : Typical install value is set to : True
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:59:43 : Install is not executing as the service account.
    03-19-2013,18:59:43 : Successfully Logged on as service account.
    03-19-2013,18:59:44 : Successfully impersonated service account.
    03-19-2013,18:59:44 : EUserName value successfully written to the registry.
    03-19-2013,18:59:44 : EPassword value successfully written to the registry.
    03-19-2013,18:59:44 : EDomain value successfully written to the registry.
    03-19-2013,18:59:46 : There were no remote computers selected for install
    03-19-2013,18:59:46 : m_bUseNativeClient = 1
    03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:59:47 : Terminal Services enabled.
    03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
    03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:59:49 : Executing InstallLiveUpdate.
    03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Starting Install
    03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,19:00:03 : Discovered Total Actions: 115
    03-19-2013,19:00:03 : The return code from the MSI is: 1601
    03-19-2013,19:00:03 : Cleaning up the symc status key
    03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,19:00:03 : Clean up Symantec installer keys.
    03-19-2013,19:00:05 : Terminal Services enabled.
    03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:10 : Gathering Telemetry items
    03-19-2013,19:00:10 : Failed to start the management service
    03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,19:00:10 : Sending Telemetry to Symantec
    03-19-2013,19:00:10 : Transmit Telemetry initialized.
    03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
    03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
    03-19-2013,19:00:10 : The return code is: 1601
    03-19-2013,19:00:11 : ERROR:  Installation failed with error 1601. GetLastError = :0 
    DJH

  • Plagued by AIR installation issue...

    AIR wouldn't update, so I uninstalled it and now can't reinstall it.
    Here is the log:
    [2013-12-30:16:51:04] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:16:51:04] Commandline is:
    [2013-12-30:16:51:04] No installed runtime detected
    [2013-12-30:16:51:07] Relaunching with elevation
    [2013-12-30:16:51:07] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air87ad.tmp\adobe air installer.exe -ei
    [2013-12-30:16:51:07] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:16:51:07] Commandline is:
    [2013-12-30:16:51:07] No installed runtime detected
    [2013-12-30:16:51:09] Runtime Installer end with exit code 6
    [2013-12-30:16:51:09] Elevated install failed: returned error code -1
    [2013-12-30:16:51:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:16:51:10] Runtime Installer end with exit code 7
    [2013-12-30:17:30:10] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:30:10] Commandline is:
    [2013-12-30:17:30:10] No installed runtime detected
    [2013-12-30:17:30:13] Relaunching with elevation
    [2013-12-30:17:30:13] Launching subprocess with commandline c:\users\michael\appdata\local\temp\aire80d.tmp\adobe air installer.exe -ei
    [2013-12-30:17:30:15] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:30:15] Commandline is:
    [2013-12-30:17:30:15] No installed runtime detected
    [2013-12-30:17:30:23] Runtime Installer end with exit code 6
    [2013-12-30:17:30:23] Elevated install failed: returned error code -1
    [2013-12-30:17:30:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:17:30:25] Runtime Installer end with exit code 7
    [2013-12-30:17:30:38] Runtime Installer begin with version 3.9.0.1380 on Windows Vista x86
    [2013-12-30:17:30:38] Commandline is:
    [2013-12-30:17:30:38] No installed runtime detected
    [2013-12-30:17:30:45] Relaunching with elevation
    [2013-12-30:17:30:45] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air60b5.tmp\adobe air installer.exe -ei
    [2013-12-30:17:30:48] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:30:48] Commandline is:
    [2013-12-30:17:30:48] No installed runtime detected
    [2013-12-30:17:30:51] Relaunching with elevation
    [2013-12-30:17:30:51] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air60b5.tmp\adobe air installer.exe -ei
    [2013-12-30:17:30:51] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:30:51] Commandline is:
    [2013-12-30:17:30:51] No installed runtime detected
    [2013-12-30:17:30:53] Runtime Installer end with exit code 6
    [2013-12-30:17:30:53] Elevated install failed: returned error code -1
    [2013-12-30:17:30:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:17:30:54] Runtime Installer end with exit code 7
    [2013-12-30:17:30:54] Elevated install failed: returned error code -1
    [2013-12-30:17:30:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:17:30:55] Runtime Installer end with exit code 7
    [2013-12-30:17:35:13] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:35:13] Commandline is: -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:13] No installed runtime detected
    [2013-12-30:17:35:13] Invoking Application Installer for combined install
    [2013-12-30:17:35:13] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:14] Application Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:35:14] Commandline is: -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:14] No installed runtime detected
    [2013-12-30:17:35:15] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:35:15] Commandline is: -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:15] No installed runtime detected
    [2013-12-30:17:35:15] Unpackaging http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air to C:\Users\Michael\AppData\Local\Temp\flaA746.tmp
    [2013-12-30:17:35:16] Invoking Application Installer for combined install
    [2013-12-30:17:35:16] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:16] Application Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:35:16] Commandline is: -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:16] No installed runtime detected
    [2013-12-30:17:35:16] Unpackaging http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air to C:\Users\Michael\AppData\Local\Temp\flaAB1D.tmp
    [2013-12-30:17:35:18] Application signature verified
    [2013-12-30:17:35:18] Unpackaging/validation complete
    [2013-12-30:17:35:18] Application signature verified
    [2013-12-30:17:35:18] Unpackaging/validation complete
    [2013-12-30:17:35:32] Converting unpackaged application to a native installation package in C:\Users\Michael\AppData\Local\Temp\flaE9E2.tmp
    [2013-12-30:17:35:33] Native installation package creation succeeded
    [2013-12-30:17:35:33] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:33] Relaunching with elevation
    [2013-12-30:17:35:40] Subprocess Elevated sub-installer failed (-1)
    [2013-12-30:17:35:43] Application Installer end with exit code 7
    [2013-12-30:17:35:43] Subprocess app installer failed (7)
    [2013-12-30:17:35:43] Runtime Installer end with exit code 7
    [2013-12-30:17:35:50] Converting unpackaged application to a native installation package in C:\Users\Michael\AppData\Local\Temp\fla2DD4.tmp
    [2013-12-30:17:35:51] Native installation package creation succeeded
    [2013-12-30:17:35:51] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
    [2013-12-30:17:35:51] Relaunching with elevation
    [2013-12-30:17:35:54] Subprocess Elevated sub-installer failed (-1)
    [2013-12-30:17:35:56] Application Installer end with exit code 7
    [2013-12-30:17:35:56] Subprocess app installer failed (7)
    [2013-12-30:17:35:56] Runtime Installer end with exit code 7
    [2013-12-30:17:36:46] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:36:46] Commandline is:
    [2013-12-30:17:36:46] No installed runtime detected
    [2013-12-30:17:36:49] Relaunching with elevation
    [2013-12-30:17:36:49] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airff07.tmp\adobe air installer.exe -ei
    [2013-12-30:17:36:51] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:36:51] Commandline is:
    [2013-12-30:17:36:51] No installed runtime detected
    [2013-12-30:17:36:53] Relaunching with elevation
    [2013-12-30:17:36:53] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airff07.tmp\adobe air installer.exe -ei
    [2013-12-30:17:36:53] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:36:53] Commandline is:
    [2013-12-30:17:36:53] No installed runtime detected
    [2013-12-30:17:36:55] Runtime Installer end with exit code 6
    [2013-12-30:17:36:55] Elevated install failed: returned error code -1
    [2013-12-30:17:36:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:17:36:57] Runtime Installer end with exit code 7
    [2013-12-30:17:36:57] Elevated install failed: returned error code -1
    [2013-12-30:17:36:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
    [2013-12-30:17:36:58] Runtime Installer end with exit code 7
    [2013-12-30:17:40:17] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
    [2013-12-30:17:40:17] Commandline is: -uninstall
    [2013-12-30:17:40:17] No installed runtime detected
    [2013-12-30:17:40:17] Starting runtime uninstall. Uninstalling runtime version
    [2013-12-30:17:40:17] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
    [2013-12-30:17:40:17] Runtime Installer end with exit code 7
    [2013-12-30:17:40:27] Runtime Installer begin with version 3.9.0.1380 on Windows Vista x86
    [2013-12-30:17:40:27] Commandline is: -uninstall
    [2013-12-30:17:40:27] No installed runtime detected
    [2013-12-30:17:40:28] Starting runtime uninstall. Uninstalling runtime version
    [2013-12-30:17:40:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
    [2013-12-30:17:40:28] Runtime Installer end with exit code 7
    Any insights as to how to get it installed?

    In your xyz-app.xml file, set your tag to <application
    xmlns="
    http://ns.adobe.com/air/application/1.0">
    not <application xmlns="
    http://ns.adobe.com/air/application/1.0
    M6"> or whatever the beta has.

  • Adobe Air Installation Issues

    I am trying to install Adobe Air but keep getting an error that states... 
    This Application requires a version of Adobe Air which cannot be found.
    Please download the latest version of the runtime from
    http://www.adobe.com/go/getair
    or contact the application author for an updated version
    Again, i get this when trying to install Adobe Air.
    The PC is a Win7 home Premium 64 bit Gateway
    Any help would be appreciated.
    Thanks!

    Hi,
    It appears that your log looks ok.  Could you try uninstalling your application, verifying that the folder was removed from Program Files, then reinstalling?
    Thanks,
    Chris

  • Macbook Air - Combined Update 10.9.4 does not install

    I have a 13" Macbook Air, late 2010 Model, currently on OS X 10.9.1 (13B42)
    It has 4GB RAM and there is 75GB free memory on the drive.
    No "unusual" software is running, just the OS and the usual programs installed (MS Office + Apple Products, Picasa, Safari, Chrome...)
    I have not used it in a while but now I want to, so I tried to update the software to the current versions. Everything worked... except for the OS X Update.
    The OS X Update Combined 10.9.4 does not install - what happens is:
    - I press update, the Mac shuts down and restarts.
    - After the restart, the update is still shown in the list and I am still on 10.9.1
    - There is no error message or similar. There is also no installation message while the system reboots.
    - Also there is no download activity prior to the shutdown so I assume the update-software is already loaded, just not installed.
    I already tried just shutting down and restarting, there is no unusual software running etc.
    Anybody have the same problem and/or a solution?
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    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 18 error(s), 254 warning(s)
    WARNING: Unable to read Adobe file version for file path '/Library/Fonts/MinionPro-It.otf'
    WARNING: Higher version plugin already exists at: /Library/Internet Plug-Ins/Flash Player.plugin
    WARNING: Not installing plugin to: /Library/Internet Plug-Ins/Flash Player.plugin
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: File/Folder does not exist at /Volumes/Adobe CS5 Master
    Collection/Adobe CS5 Master
    Collection/payloads/AdobeContribute6-FFPlugin/OEM
    WARNING: File/Folder does not exist at /Volumes/Adobe CS5 Master
    Collection/Adobe CS5 Master Collection/payloads/AdobeContribute6-mul/OEM
    WARNING: File/Folder does not exist at /Volumes/Adobe CS5 Master
    Collection/Adobe CS5 Master Collection/payloads/AdobeFireworks11All/OEM
    WARNING: File/Folder does not exist at /Volumes/Adobe CS5 Master
    Collection/Adobe CS5 Master
    Collection/payloads/AdobeFireworks11en_USLanguagePack/OEM
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: 10870 Skip: Directory already exists
    WARNING: 10872 Skip: Directory already exists
    WARNING: 10876 Skip: Directory already exists
    WARNING: 10877 Skip: Directory already exists
    WARNING: 10878 Skip: Directory already exists
    WARNING: 10881 Skip: Directory already exists
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    WARNING: 11426 Skip: Directory already exists
    WARNING: 11429 Skip: Directory already exists
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    WARNING: 11431 Skip: Directory already exists
    WARNING: 11432 Skip: Directory already exists
    WARNING: 11438 Skip: Directory already exists
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    WARNING: 11449 Skip: Directory already exists
    WARNING: 11450 Skip: Directory already exists
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    WARNING: 11458 Skip: Directory already exists
    WARNING: 11461 Skip: Directory already exists
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    WARNING: 11463 Skip: Directory already exists
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    WARNING: 11467 Skip: Directory already exists
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    WARNING: 11474 Skip: Directory already exists
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    WARNING: 11481 Skip: Directory already exists
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    WARNING: 11490 Skip: Directory already exists
    WARNING: 11491 Skip: Directory already exists
    ERROR: Error code: 1
    ERROR: 51 Unable to preserve original file at "/Library/Fonts/MinionPro-It.otf" Error 0
    ERROR: 51 Command ARKDeleteFileCommand failed.
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
    ERROR:  - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
    ERROR:  - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
    ERROR:  - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
    ERROR:  - Adobe After Effects CS5 Support: Install failed
    ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
    ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed
    ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed
    ERROR:  - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure
    ERROR:  - Required Common Fonts Installation: Install failed
    ERROR:  - Adobe After Effects CS5 Presets: Install failed
    ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure
    ERROR:  - AdobeMotionPicture CS5: Install failed
    ERROR:  - Adobe Premiere Pro CS5 Support: Install failed
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    Never mind, I see it's Mountain Lion.
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