Airport Express and BT Homehub - how can I get it to work?

Hello, can someone help??
I have an Airport Express and a MacBook. My only use for my Airport Express is purely to play ITunes music through my stereo via my MacBook wirelessly. Therefore I only require my Airport Express to join my current network.
I recently changed my phone and broadband network provider from Talk Talk back to BT. My Airport Express worked fine when I was with Talk Talk, I was using a Belkin wireless router for my network connection which worked without any problems. When I got my Airport Express, it was easy to set up - it joined my Talk Talk network without a hitch.
When my connection transferred to BT last week, I tried to connect up my Airport Express to my new BT Homehub. However when I went into Airport Utility my AX wasn't there. So, I read the guide on the Apple Support site and reset it to factory settings. This then seemed to make it 'appear' in Airport Utility, so I went through the process of setting it up as I did when I first bought it. When I got through to the final stage when it is 'Updated successfully and is now re-starting', the AX icon seems to disappear from the left hand side of the box and eventually I get an error message stating 'Airport Utility was unable to find your Apple wireless device after reinstating: The settings for this apple device have been successfully updated but there was a problem re-joining the wireless network or finding the apple wireless device. You may need to select your network from the airport menu and try again' (Incidentally, this last piece of advice doesn't work)... So, I am not sure what to do. I have tried changing the format of the WEP code I need to enter by adding " in front of the code as well as $ as is the suggestion on the Apple Support site...
Is my AX faulty? Is my BT Homehub (The 'next generation of router' as BT call it) preventing my AX from joining my network?? If anyone can help I would appreciate it, I am not very clued up on these things.... :o)
Thanks

I have now managed to get AX working on my BT home hub. I took my second non-working unit back to Apple in Solihull and got them to test it in store. They agreed it wasn't working. They then tested another unit in store and that did work so I brought that home. It would be worth you doing the same as I got a 10% discount off my next purchase of anything at Apple for my troubles.
I set my homehub security to None (from WEP - in homehub manager/advanced/wireless/security), plugged in my AX to homehub using an ethernet cable, then ran Airport utility and after a couple of runs it finally picked it up. I was able to set the configurations I wanted and 24 hours later it is still working. I set my homehub security settings back to WEP as soon as the AX was configured.
I also installed airport utility on my son's windows laptop and that is now able to print wirelessly as well. So, finally a result.
I would suggest you take your unit back to where you bought it from and get them to test it. If they offer you another one ask for a Mac genius
to test it in store for you first. Also ask them to run through the installation procedure with you. Don't forget to ask for something for your troubles:)
Hope that helps,

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