Allowing the domain users Group to SCCM 2012 Remote Control

Hi There,
been working on this issue for the last few days now and its frustrating the crap out of me. My company has requested for all Domain users to be allowed to Remote Control to everyone's computer. This is so that users will be able to show each other how to
use in house application. In SCCM 2012 console, I've added the Domain users to the Premitted viewer tab. I've also added the domain user group to the administrative user section, added the Remote operator role and assigned the
ALL security scope to it. On another machine, i run the CMRCviewer to this machine and it prompts for username advising me the one i provided isn't authorized. when i check on the targeted machine, i can see domain users populated in the ConfigMgr
remote control user group
It seems only domain admins have rights to Remote control in. i've only got one client setting defined (default policy).
the interesting thing is the following layout
WINDOWS XP ---> WINDOWS 7 prompts for username
WINDOWS 7 -----> WINDOWS XP works
WINDOWS XP -----> WINDOWS XP works
WINDOWS 7 ------> WINDOWS 7 prompts for username

Hi Dave,
1) yes domain users is part of the configMgr remote control users". CMRCSERVICE.log shows the following
=== Starting security handshake ===
CmRcService
11/03/2013 10:44:29 AM
4808 (0x12C8)
HandshakeWorker failed..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Security filter server: DoHandshake failed..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
m_pSecFilter DoHandshake() failed. CmRcService
11/03/2013 10:44:29 AM 4808 (0x12C8)
DoHandshake failed on server side.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to do Handshake in Server.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to create security context.. Security Handshake failed.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to validate Security requirement..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to complete the RDP connection..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
i've confirmed this user is part of domain users as well.

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SCCM 2012 Remote control with NON admin ID

When trying to remote a machine via SCCM 2012 remote control using a non admin ID it does not connect. Get the following in the CmRcService log file:
HandshakeWorker failed..
The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
Security filter server: DoHandshake failed..
The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
m_pSecFilter DoHandshake() failed. CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
DoHandshake failed on server side.
The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
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The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
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The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)
Failed to complete the RDP connection..
The logon attempt failed (Error: 8009030C; Source: Windows) CmRcService 2014-12-10 01:19:41 PM 2632 (0x0A48)

Hi,
Please check the similar thread below that is a Group Policy issue.
Quote:
our group policy is allowing only the local administrator to access the network , so the normal user will not able to access the machine even the sccm remote tools member
https://social.technet.microsoft.com/Forums/en-US/77c865c2-7602-4234-a4cd-52d54ab6d653/sccm-2012-remote-access-to-client?forum=configmanagerdeployment
Best Regards,
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FYI – If you need to have 2 technicians remoted into the same device, we found a workaround, this works with SCCM 2012 SP1 CU3, and Windows 7 clients.
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Report Id:
36c3642d-9970-11e3-89bd-028037ec0200

Hi,
I recommend you check the log file CMRcViewer.log:
It records details about the activity of the remote control viewer.
Located in the %temp% folder on the computer running the remote control viewer.
We
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Hi,
Have you tried to Remote Control on another client? Still same issue?
Best Regards,
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We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

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I just want to add to make sure that the user is not part of another group that may be nested in another group that is protected.
I had that issue with a customer, a police dept, after I migrated them to Exchange 2010 when some, but not all users, had issues with their mobile devices accessing Exchange ActiveSync. I found it was previously created users and
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in FB (https://www.facebook.com/groups/ADDSForum/):
Exchange Checkbox of Doom
http://www.dexterposh.com/2014/12/powershell-exchange-checkbox-of-doom.html
Ace Fekay
MVP, MCT, MCSE 2012, MCITP EA & MCTS Windows 2008/R2, Exchange 2013, 2010 EA & 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services
Complete List of Technical Blogs: http://www.delawarecountycomputerconsulting.com/technicalblogs.php
This posting is provided AS-IS with no warranties or guarantees and confers no rights.

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http://www.wolffhaven45.com/blog/sccm/assigning-users-to-configmgr-reportusers-group-in-sccm-2012/
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http://www.microtom.net/microsoft-system-center/software-distribution/sccm-2012-reporting-services-do-not-install
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Glad to hear that the issue has been resolved.
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We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

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