Alternative explantations for "provider failure" with MS SQLServer plug-in.

I am attempting to set up the SQL Server plugin. After much messing about, I have got to the stage where the agent can connect to the sql server, but all the metric collection queries show an 0x80041004 error.
e.g.
em_error='SELECT name,sqlservername,initialsize,spaceavailable,lastbackup FROM mssql_transactionlog WHERE sqlservername ='(local)'' query execution failed. Error code = 0x80041004 em_error=An error has occured while fetching WMI data.
According to Microsoft Technet, this error number means ' WMI Provider Failure' and can occur if the user querying the WMI is a local user 'created since the WMI service was started'. There is apparently a hotfix for this, but workaround ( restart the WMI service) is not effective so I have doubts that the technet note applies to my situation.
Has anyone seen this problem and solved it?
Agent version:10.2.0.3
Windows Version: 2000 SP4
Sql Server Version: 2000 (8.00.2309)
Plugin version: 3..1.3.1.0
Message was edited by:
smitjb

Try that on command prompt:
wmiadap /f
wmiadap /resyncperf
restart 'Windows Management Instrumentation' service
And see this page on metalink https://metalink.oracle.com/metalink/plsql/f?p=130:14:5237722199786278844::::p14_database_id,p14_docid,p14_show_header,p14_show_help,p14_black_frame,p14_font:NOT,367797.1,1,1,1,helvetica

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