Am a Student with .edu email but not getting discount

Recently I've checked my email and saw that I have been paying full price at $9.99 for the past 2 months instead of $4.99. I have a .edu email address and am currently a student, but I don't know why I'm not getting the discount anymore. I just canceled my Spotify Premium subscription and even tried following the directions here:https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Switch-to-Student-Discount/td-p/887329 I really like using Spotify and enjoy how sophisticated it is and would really want to get the discount that I should be getting + my money back for being overcharged earlier. Also, when I went to https://spotify.sheerid.com/ to verify that I was a student, it said it was verified and forwarded me to spotify's website, which said it was not verified. I hope you guys can help me out ASAP. Thanks!

Hi hokstuff. Since you've already tried doing everything on your end to get the discounted subscription, you're going to want to get in touch with support, and then they'll be able to help you out and get this all sorted. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible. Please let me know if you have any other questions or concerns, and best of luck! Cheers!

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Am a Student with .edu email but not getting discount

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