Am I being unfairly charged £30 pounds for switchi...

Hello, could someone clarify this for me please?
I am in the process of switchine Line Rental and Broadband to another provider (only because BT cannot match their offer for equal service/usage, not because I have been unhappy about the service provided).
I am not in contract with BT anymore, but I am being charged £30, just for switching provider. When I called BT, they said that this was a charge every provider will ask for, but I checked with the new company, and they know nothing about this. They also said that it was Openreach, therefore not a problem BT can look at. On the Open reach website, they send me back to BT to deal with any billing problems, as they only deal with physical problems on the lines.
I have also found a link about cancelling broadband with BT and it states:
(search 'Cancellation' in search bar, then click on 'I don't understand my final bill' )
- Your final bill will include usage charges, plus rental up to the date the line stopped.
If you're still in contract you may also have a cancellation charge. -
Now, there is no mention of a £30 charge for switching...
Moreover, I cannot find any mention to it anywhere...
I feel like BT is unfairlry charging me and trying to get a few pounds more out of me... I have had no issues with BT before, and really wouldn't want to leave with a bitter taste...
Has anyone had that issue? Can anyone clarify this to me?
Thank you for any help.
Solved!
Go to Solution.

Roma wrote:
I have just found this thread, and they mention requesting a MAC code.
http://community.bt.com/t5/Bills-Call-Packages/30-00-charge-to-cancel-Broadband-switching-to-another...
Now, I have called them about a MAC Code, which they kindly gave me on the spot. I immediately passed it to my new provider. The person I spoke to from BT NEVER mentionned that that charged was waived off if a MAC code is requested!
I can't help feeling robbed!!! Less and less pleased with BT...
If you requested a MAC code and used it there should not be a £30 charge to BT your ISP to pass on to you.
If on the other hand you cancelled your broadband then a £30 charge would be applied for the work to disconnect at the exchange.
The charge would apply if you were moving to a cable provider. Which is clearly stated in the cease charges.
if you have had a £30 charge and you believe you should not have(you used a MAC) then I can only suggest you contact the mods.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. it can take up to 3 days.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Charged £36 for switching to a different supplier ...

I signed a 12 month phone and broadband contract last September with BT, and received a renewal notice a month prior to my contract being up to say that I should let them know if I didn't want to renew, otherwise my renewal would go ahead on 19th September.
This year I decided to try a different supplier, so I signed up with this other company at the start of September and they contacted BT to say that I would be switching - this notice was given two weeks before 19th September. My switchover date was 26th September, so I had one week further with BT beyond my 12 month contact, which BT didn't state would be a problem. BT sent a letter confirming my account was being terminated, and stating that I would be charged £0.77 for switching. It seemed a bit strange to me that I would be charged for switching suppliers, after all it doesn't cost BT anything apart from losing my custom and I wouldn't have thought it was in line with competition laws to try and put charges in place to discourage people from switching, but I thought nothing of it as it was such a small amount.
However, I've since received an email from them saying:
As you're stopping your service within the minimum term, you'll need to pay £36.170002 for stopping early. This fee is usually based on the number of months left on your contract.
But I'm NOT stopping within the minimum term, my minimum term was 12 months which I completed - and I never signed a new contract with them, and I told them with plenty of notice that I would be switching elsewhere, so there are NO months left on my contract.
I can understand that I will be charged for an extra week of service, which by my calculations for unlimited evening and weekend calls (£3 per month plus £10 line rental) and 40GB monthly broadband (£18 per month) totalling £31 per month, for 7 days that works out at about £7, which is what I would expect my final bill to come to.
Anyone else had this issue? It's odd that I've received two different letters via different communication channels (one in the post and one via email) which say contradictory things about termination charges.
Advice and help would be much appreciated. Previously I had a reasonably good image of BT and would have considered switching back to them next year, however that prospect becomes less likely the more they mess me around with this.
Thanks for any help you can give,
Tdot

Thanks for responding, in answer to your questions:
1. No I didn't get a MAC code from them, I didn't realise I even had one, they didn't mention this when they contacted me and said it would cost 77p to switch. As they didn't mention it in their letter when they had the opportunity to tell me about any additional charges, I'd be very annoyed if they charged me when there was another way of doing it which would exempt me from those charges!
2. My new supplier contacted BT straight away and BT sent a letter to me confirming that my contract would be ending. As a result, I didn't think I'd need to contact them to say it would be ending - surely they already knew if they contacted me to let me know when my service would be stopping?
I did email them and they have got back to me saying something about a fault with my bill, and that everything should be fine once my final bill is issued. I will wait and see on the final bill what happens, then if it's not to my satisfaction I'll put in an official complaint.
From a look around this forum, the MAC code issue seems a common one. Any ideas how it usually pans out? It seems to be an ongoing issue on quite a few posts. Is there anything I can do now the switch has occured? I assume not, but it's worth a try.
Many thanks,
tdot

I'm being charged three times for the same service and I can not use it

Hello, A few months ago I tried to buy Adobe Creative Cloud when putting the data on the card told me that there was a mistake, then I tried other cards ... in short, I'm being charged three times for the same product twice a card and once in another obviously no "mistakes", the problem is that I can not use the product. I want to give low in all three accounts and also be compensated for the time they have charged me three times. Please, I need to solve this urgent problem.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I am being charged by Adobe for the photography CC, but my account has no record of this. How do I resolve?

I am being charged by Adobe for the photography CC, but my account has no record of this. How do I resolve?

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT4009 I am being over charge for candy crush, can someone help me with this ?

Hi
I am being over charge for candy crush, can someone please help me with this...? Thanks

Contact the App's developer to inquire about that. Failing that, you could try here:
http://www.apple.com/support/itunes/contact/

HT3702 I am currently being billed a monthly charge from iTunes for Pandora ($3.99) but would like to switch to the annual billing rate of $36. Does anyone know how this is done? Thanks for your help.

I am currently being billed a monthly charge from iTunes for my Pandora subscription ($3.99/mo) but would like to change to the annual rate offered by Pandora which is $36. I don't see where that change can be made through the iTunes Store. Any ideas? Thanks.
A

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

I never purchased an Adobe App and I'm being charged $89 for it?? Also there is a charge got $100 for storage icloud that I was OVER CHARGED for. Can someone please get in touch with me about these charges!!! I've been waiting. Thx

I never purchased an Adobe App and I'm being charged $89 for it?? Also there is a charge got $100 for storage icloud that I was OVER CHARGED for. Can someone please get in touch with me about these charges!!! I've been waiting. Thx

Change your iTS password!!!!
Are these charges from Adobe or Apple?
Are these purchases from the App Store or iTunes Store?
Contact your credit card company and dispute the charges. Apple and Adobe will do nothing for you - it is your CC issuer that can help.
As noted these are user to user discussions. None of us here work for Apple or Adobe.
Contact iTS Customer Service via these links - http://www.apple.com/support/itunes/
MJ

HT201318 Need help with being double charged on my icloud account when purchasing extra storage for my ipad

Need help with being double charged on my icloud account when purchasing extra storage for my ipad?

I had this same problem on my 4S. I fixed it by restoring the phone to factory defaults. Previously, I had taken the additional step of restoring from backup but, as soon as I did, the problem returned. The fix is a hassle as I now have to reinstall my apps but at least I can manage mail on the phone.
The problem also occurred on my iPad2 but I'm not restoring it as it's a serious hassle (see above) and I don't actually read much mail on the device.
As a side note, I noticed incredibly high load averages (5+ processes for 1, 5, and 15 minutes; 12+ for 1 and 5 minutes at one point) as well as CPU usage that didn't drop below 15% (apparently all user processes, system seemed to be about normal). As could be expected, this also lead to incredibly rapid battery depletion.
I can't tell what processes were hogging the CPU as neither of my devices are jailbroken and Apple doesn't seem to like 'top' much.

HT3702 my credit is being charged four times for the exact amount of 27.98

My credit card is being charged four times for the exact amount of 27.98. I would like to know why and how to get my money back!

These are user-to-user forums, nobody on here will know why. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can ipad2 charger be used for iphone4s

Can the new iPad2 charger be used safely for iPhone4s ?
And can the iPhone4s charger be used for the new iPad2?
And finally, who makes the best extra long cable to connect the chargers to the devices?

The iPad charger is compatible with every mobile device that Apple makes. Look it up in the Apple Store.
The iPhone charger will just charge the iPad, if the iPad is not being used. Really inadequate, as only half the power.
The best supplier of a long cable is the one you find on the internet. Do not overlook the idea of a mains extension for a few pounds/dollars/whatever to move the charge closer to the device.

Verizon is charging my account for a service that was not provided.

Verizon is charging my account for a service that was not provided.
I am a LONG term Verizon customer and no one is helping.....
I work in IT, with the Network and Mobility groups, so I know what I am talking about, network access, O/S, bandwidth, etc….
I changed to a droid Bionic, from my LG (broken).   I started experiencing issues with inability to connect to a solid 4G network. The phone was not updated to Ice Cream Sandwich O/S and tried repeatedly to get update, but no go. Verizon did swap out with another bionic, but still experienced issues with inability to consistently get network access. I work in a big city, no one else was having issues at my work.
Husband left for Europe due to a family emergency mid Sept.   FIL was in hospital. I work and there is a 7 hour time difference.   We both had SKYPE on our phones. At work, I tried to contact him, using SKYPE.   SKYPE would not connect, due to the phone issue connecting to the network.   I had to call husband directly (international calls) to get updates on the condition of my ill, 96 yo FIL.
1.   This was not an issue of an app that did not function and that Verizon does not support.   I did not have access to the network, thus could not use SKYPE to make calls. This was not a choice to call international.
Verizon admitted that it was a phone issue. Since I am a long term Verizon customer and have insurance on the phone, they tried to give me yet another Bionic 9that would not work). After much discussion, they sent me a RAZR that was on the updated O/S.
Up to the 29th of Sept, I was on the Bionic and could not access SKYPE. Once I transferred over, I could use SKYPE and was not forced by Verizon to make international calls due the lack of network service that I pay for EACH MONTH.
When I received my bill for Sept, there were hundreds of dollars of additional charges.
This was due to the international calling that I was forced to use to check on status of terminally ill 96 yo FIL.
This was due to the overage of minutes that I had and was never notified of by Verizon, due to the interational calls.
I have tried to deal with Verizon on eliminating the charges. This is after having to deal with the death and funeral arrangements, service, etc of FIL. Verizon claims that I made the calls, thus I must pay.   They admitted to it being a Verizon network issue when they traded for the Razr and updated O/S, but still want me to pay hundreds of dollars in extra fees that THEY CAUSED.

szilasi wrote:
Just as a FYI.. Husband was at the hospital, not at a PC. It would be so sanitary and easy if all was scheduled properly, but guess what? Usually when someone is ill enough and has been rushed to the hospital and extended stay, you do not only contact at 6 AM in the morning.   You check on statuses, talk to doctors, etc. during the day.
I thought you said YOUR phone was the one having the problem, not his. You could have Skyped/emailed from a computer TO his phone, but you chose to call instead.
Yes, you are correct, everyone does not always think clearly when in a stressful situation such as that. Does not mean someone else should pay for YOUR actions.
Another thing I notice about your prior post is you say "Verizon claims that I made the calls, thus I must pay." but you also claim to have made the calls yourself, so it isn't necessarily that Verizon "claims" you made the calls, you DID make the calls.
Finally, I have found myself in a similar situation in the past and most likely in the near future. I also didn't(and don't) expect Verizon to pay for my phone usage during those times.

Charge 5 times for the same invoice

Charged 5 times for the same invoice

liabjaan wrote:
So for my first purchase ever on Ebay (In this case it was on Ebay.com not Ebay.ca if that matters) I tried to buy the Sennheieser HD598's. This didn't work out as for whatever reason my card kept getting declined. I had no clue why so I decided to try Paypal and created an account at the checkout, still, it didn't work. After trying those two things a few times and making sure everything was in order I just gave up trying to buy them for the time being. I check my bank account balance later only to find that I've been charged 39.11$ CAD by Pitney Bowes 5 seperate times in the span of a few minutes. I've never even purchased anything on Ebay so how is it they can charge me? So I go to check Paypal and it says there's only one transaction wherein 39.11$ CAD was converted into 29.19$ US, and that the transaction was reversed. Despite this it's not showing any funds on either my Paypal nor my bank account being credited back. So really all I want to know here is what should I do to get my money?Yes, you have purchased on eBay, possibly several times. By repetitively pushing a button, you are "buying". Besides that, I went looking at an example of what you were trying to buy. The one I looked at showed approximately $29 US shipping and import fees, otherwise known as GSP, but, why would you see that? All shipping is collected by the seller and they remit to PB? That is perplexing. The other thing I saw on the listing I looked at, was that it was six payments of, yep, $29 each. Without knowing which specific listing you were looking at, hard to tell what is happening. Know that every time you click on a button, a signal is being sent somewhere. As a seller, I have had buyers buy the same widget twice, in error.

Nano: Only works when directly connected to USB despite being FULLY charged

Hello all! This is my first topic/thread so I'm unsure if this is the correct spot to post this so please let me know. My issue concerns my Nano 8GB inability to play once fully disconnected from the USB/computer. This past week i noticed after having added some music that my battery indicator was on empty even after being charged for hours; i've never had charging problems with my unit before so I decide to reconnect it and let it charge overnight but to no avail. Once i remove the ipod from the computer the upper righ hand batt indicator was still showing empty; one day though the batt indicator actually had some life showing a sliver of "red" as to let me know there was some charge but a very low one so i decided on reconnecting it for another evening. Keep in mnd that despite the indicator showing empty i was able to play music/movies for a few days straight with no problems leading me to believe that its charging system was fine but that some type of glitch or software error was to blame for the indicator showing nothing.
But suddenly while listening to music the next day the ipod stopped playing and showed me a warning screen "Connect To Power" via a yellow triangle exclamation symbol right next to the BIG BATTERY symbol u get in the middle of the screen, and then shut itself off. From this point on my Ipod has not regained its ability to play independently and is confined to being connected via USB @ all times if I want to enjoy any of its content. Basically it can't run on its own anymore, however when i plug it back to the USB all my music/movies are accesible through iTunes and play w/out problems. Even when I hit "safely remove hardware" and the ipod ends synchronizing with the computer but is still hooked up to the port it will work in my hand normally without issues as it always has. It even shows me the little battery indicator on the upper right side fully green w/ the usb symbol in the middle recognizing its still hooked up to the USB port while I listen to my media; but IT MUST BE CONNECTED via USB cable for it to do anything at all once its removed all bets are off and my ipod won't work.
Also you know how after one "safely remove drive E" your Ipod basically SNOOZES if connected but not in use, well the screen that pops up is the Battery Life Screen where the BIG BATTERY symbol I saw in the WARNING Screen tells u how much u got left. Well guess what mine says whenever plugged into the USB port: CHARGED with the indicator nice and full of GREEN. But again once i remove that USB cable the ipod goes black, tells me I need to "connect to Power" and won't turn on or play music or even let me reset it; its like my Ipod has become a Phetus being kept alive by its Umbilical Cord.
I don't know if I've explained myself clearly but honestly i've been trying to read up on this type of issue EVERYWHERE but I can't seem to find any other cases like this one. I mean if its the battery wouldn't the ipod be completely unable to work even while its plugged in to the computer? This is very bizarre
an seek all the help & expertise u guys have to offer. If theres something you don't quite get please let me know and i'll try to break it down further. Thanks and i anxiously await your responses...
RECAP
Nano small battery indicator showed it was empty despite being fully charged
Nano won't work unless plugged in via USB cable
Will work perfectly through Itunes and independently but must be plugged in
Battery Indicator Screen says battery fully charged
Once unplugged Warning Screen pops up automatically, stating "Connect To Power"
which shuts off the ipod.

Yes, once I 'safely remove from drive' the ipod works normally I can listen to my media, change settings and even reset it by pressing MENU+center button. During resetting it goes straight onto the screen showing the Apple logo and then retuns back to automatically synchronizing with the computer (since its still plugged in to the usb port) and i can go into itunes and play my media via laptop. What type of servicing are you referring to? Should I try buying a new battery or sending it to apple so they can figure it out?
Two things which happened yesterday which were sorta demoralizing:
1 After unplugging my ipod from USBport the screen would automatically go black, right after I would hit the PLAY button and would get the "Connect To Power" Warning screen but under very Low Backlight before shutting itself down again. You could hardly see it, but now it doesn't pop up at all or give me any type of warning just a BLACK screen, so the only way of getting the unit to do anything is via usb connection.
2. Also the day before I had fooled my ipod into being connected to the usb even though I was pulling the usb cable very slowly from underneath its adapter; sorta letting it touch the adapter but not really hooked up to it. Well I managed to get the cable off and my Ipod to work for less than 10 seconds but I was able to scroll down the Main and Playlist menus without any lag or lack of Backlight before it went out. I tried it once more and it didn't work plus I don;t see what the benefits of doing so would be @ this point. But having said that does anyone think it could be a simple battery issue or is this harddrive related? Again the Ipod only work swhen connected to my usb & tells me its fully charged, but once unplugged it goes completely blank...

I feel that I'm being over charged and taken advantage of

Hello, My name is Bryant Wilson, acc #145284342, and I have tried over and over to discuss why I am being charged so much for my service. When It was installed they told me that all I had to give as a deposit was $150.00, they ended up taking $450.00 out of my account, then my first bill was $262, I was charged all kind of fee's not to mention $85.48 in taxes, who pays that for a cable service.... I need answers and I need someone to resolve this if not I will report you to the Better Business Bureau, people/customers shouldn't have to deal with all of this and not get any valid responces not to mention always having trouble contacting customer service.... Please feel free to contact me to help me resolve these issues.... Regards, Bryant Wilson

A moderator will probably edit out your personal info in your post.Someone may also ask you to send a private message to support.You gave them access to your bank account?This is a customer forum.

I bought a card charging 25 pounds, but I can not charge the account

I bought a card charging 25 pounds, but I can not charge the account

Did the download complete?
Resuming downloads from a computer
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Click the "Check Downloads" button.
Click the Resume or Resume All button, or the resume arrow to resume the download.
from http://support.apple.com/kb/HT1725
Try right clicking or Control clicking the movie and choosing Show in Finder.
Can you Right click the movie and Open With QuickTime Player?

Am I being unfairly charged £30 pounds for switchi...

Similar Messages

Maybe you are looking for