An insect got behind the screen of my MacBook and has since died, leaving a black dot on the screen. As this is a sealed unit the insect cannot be removed, any ideas.

I believe your only option will be to get Apple to replace the screen for you, which won't be cheap. If the machine is still covered under warranty, you could try to push the case that the screen must be defective for a bug to get in there. Apple has been known to do free out-of-warranty service in some pretty unbelievable circumstances, that that is at their discretion, so be very pleasant and polite so they'll like you and want to help you out. But be prepared to have to pay for the repair.
Good luck!

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I have a generation 3 ipod 80 gig. When I updated itunes to 11.1.11 and tried to sync the ipod it erased it and now wont recognize it. I can't seem to make this work I have reset the ipod, reloaded itunes all to no effect. Any ideas?

I have a generation 3 ipod 80 gig. When I updated itunes to 11.1.11 and tried to sync the ipod it erased it and now wont recognize it. I can't seem to make this work I have reset the ipod, reloaded itunes all to no effect. Any ideas?

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Got to end of trial period for Adobe reader XI and cannot revert back to old version or install another version b/c it says I have a newer more functional version, so now I've got no reader at all and cannot fix. Any ideas how to overcome this?.

Got to end of trial period for Adobe reader XI and cannot revert back to old version or install another version b/c it says I have a newer more functional version, so now I've got no reader at all and cannot fix. Any ideas how to overcome this?.

YOu need to be clear about the products you are using, so we can help you. In particular there is no trial of Adobe Reader, it is free and keeps running. Sounds like you are using some versions of Acrobat - which?
YOu must properly uninstall the trial, don't just delete files or you may get a mess impossible to recover.

My apple TV displays an apple screen, and blinking white LED, only LED responds to remote inputs. I reset with remote ...same result....Any ideas?

My apple TV displays an apple screen, and blinking white LED, only LED responds to remote inputs. I reset with remote ...same result....Any ideas?

If they are the instructions I think you might have seen, they are for the Apple TV 2.
Unfortunately I think your Apple TV may have failed.
You might try removing ALL the cables for a while and trying again, but I think you may be out of luck.

TS1702 i downloaded the GV app to my iphone but i'm trying to set up the app and it says it can't connect to google when i try to sign in to my google account.... any ideas what's wrong? i can access my gmail account just fine with my gmail app on the sam

i downloaded the GV app to my iphone but i'm trying to set up the app and it says it can't connect to google when i try to sign in to my google account.... any ideas what's wrong? i can access my gmail account just fine with my gmail app on the same phone

What's a GV app?

Hi guys, an empty folder is stuck in my trash & I get this message: "The Finder can't complete the operation because some data in the folder can't be read or written. (Error code -36). It won't shift no matter how I try to Secure Empty trash. Any ideas?

Hi guys, an empty folder is stuck in my trash & I get this message: "The Finder can’t complete the operation because some data in the folder can’t be read or written. (Error code -36). It won't shift no matter how I try to Secure Empty trash. Any ideas?

The Time Machines Backup is formated as Mac OS Extended (Case Sensitive, Journaled), my mac is formated as Mac OS Extended (Journaled).
The names on the file are all Uppercase
When I try to copy the Aperture file, it copies about 70% of the file (it's about 33GB in size), and halfway through I get this error.
I'm able to copy 99.99% of all of the images if I open the Aperture Folder using the "show package contents" under the backups using finder (Time Machine Backups>Backups.backupdb>CQ Macbook Air>2012-04-30-070933>HD.....>Pictures>Aperture Library). The only file I can't copy is that picture, which I'm totally ok with deleting, but Finder won't delete it for me. If nothing else works, I could copy the individual masters and re-create the folders, however I'd hate to do this as I would have to go through 10,000+ pics

I got a new iphone 5c for Xmas and my laptop is registered with my iphone 4, which I no longer use or have hence the new phone lol. How do I remove the old info and register my new phone? Will it let me?

I got a new iphone 5c for Xmas and my laptop is registered with my iphone 4, which I no longer use or have hence the new phone lol. How do I remove the old info and register my new phone? Will it let me?

You do not register the phone with the laptop. If you are using the same Apple ID on the new phone as the old, you will have no trouble. Connect the phone and you can restore from a backup of the old phone, or just sync your new phone if it is already set up, with the laptop, managing your content in iTunes.

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. Wha.

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. What the heck... I did fine with the old iPhoto and "Shop elements 6... .

Adobe now hides the editor - what looks like it is not - you want the editor hidden in the support folder - see http://forums.adobe.com/message/3955558#3955558 for details
LN

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
any ideas how to fix this, i don't know or haven't faound out how to contact Adobe supporet....

Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

HT201210 my iphone 3gs keeps showing the screen with the connect to itunes display, and I've restored it multiple times on different computers, but everytime it finishes restoring, it shows the display again and the computer says it needs to be restored.

my iphone 3gs keeps showing the screen with the connect to itunes display, and I've restored it multiple times on different computers, but everytime it finishes restoring, it shows the display again and the computer says it needs to be restored. can anybody help me with this?

it was saying error code 1, i tried the things it said but none of it worked. now it is not showing an error code at all, it just keeps saying it needs to be restored.

TS1367 My MacBook air has a blinking file folder icon on a blank screen with a ? In the center of the icon. I've tried turning on and off three times but it hasn't helped. Any suggestions?

My MacBook Air has a blinking file folder icon on a blank screen with a ? In the middle of the icon. I've tried turning my computer off and on three times with no luck. Any recommendations on how to fix the problem?

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

My iPad has not been dropped or damaged at all. The screen is grey fuzzy and has coloured lines down the middle. iPad 3 also.

My iPad has not been dropped or damaged at all. The screen is grey fuzzy and has coloured lines down the middle. iPad 3 also.

Basics from the manual are restart, reset, restore.
Try all of these.
If these fail, then:
iOS: Unable to update or restore

Ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos on the ipod to my new pc ?

ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos and music on the ipod to my new pc ?

Your iPod can only be synced with one computer at a time. If you try to sync it with a new computer/iTunes library, it will replace the contents of the iPod with whatever is in the new library. You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabling the prevent iPods,iPhones, and iPads from automatically syncing option.
Before doing anything else, authorize the new computer with your iTunes Account. In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials. Either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync.
Then right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
iOS: How to back up
Now onto synced content such as music, videos, photos, etc. For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases. For all other nonpurchased iTunes content such as music, videos, and photos synced to the device, see this older post from another forum member Zevoneer covering different software available to assist you with this task.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier. Here is more on backing up and restoring your iPod.
iTunes: Backing up, updating, and restoring iOS software
If you do happen to lose any purchased content, you can always redownload it from the iTunes Store again at no cost via iCloud. See this article for information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

I keep trying to download the Photoshop free trial on my windows xp but an error message that says "You are running an operating system that Photoshop no longer supports" pops up, any idea why?

i keep trying to download the Photoshop free trial on my windows xp but an error message that says "You are running an operating system that Photoshop no longer supports" pops up, any idea why?

Because Photoshop CC requires Windows 7 or above...
See the System Requirements.

Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.

Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

An insect got behind the screen of my MacBook and has since died, leaving a black dot on the screen. As this is a sealed unit the insect cannot be removed, any ideas.

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