An unexpected processing error occurred. Please contact Microsoft

Question

Before I get flamed like I did on StackOverflow, can I please make the point that there does NOT seem to be a clear route for getting official support for the Live SDK from Microsoft? I'm just trying to get someone from Microsoft to explain to me either
what I need to be doing to my code OR how best to reach out to someone at Microsoft regarding this particular issue.
Using this C# code:
LiveConnectClient liveClient = new LiveConnectClient(currentSession);
LiveOperationResult operationResult = await liveClient.GetAsync(file.FileLocation);
dynamic contentResults = operationResult.Result;
IDictionary<string, object> item = contentResults as IDictionary<string, object>;
the following exception occurred on the GetAsync call:
Microsoft.Live.LiveConnectException occurred
HResult=-2146233088
Message=An unexpected processing error occurred.
Please contact Microsoft.
Source=mscorlib
ErrorCode=server_internal_error
  StackTrace:
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task
task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Relative_History.OneDriveViewModel.<GetPictureURL>d__86.MoveNext()
  InnerException:
I've not encountered this exception before and the code works as-is on other files. Restarting the app and the code works as expected so I'm not sure what I'm supposed to do other than "contact Microsoft" as instructed and, as stated at the start
of this post, Microsoft don't say HOW to contact them.

Answer 1

Hi,
Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.
I also suggest you update the firmware of your router.
Please alos share more information in event viewer with us as mentioned by ZigZag31343x
Meanwhile you can contact the support of My Book Live
http://wdc.com/en/products/products.aspx?id=280
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Regards
Yolanda
TechNet Community Support