Annotated URL for click tools

Hi all,
We are integrating CLICK TOOLS with CRMOD.In this, we need to pass an annotated URL to CLICK TOOLS. We created a weblink in Service Request and passed the Case Number to CLICK TOOLS. But the service request was not getting updated. We need to use "uriencodecomponent" to get this working. Could someone help me in using uriencodecomponent in CRMOD weblink URL creation
I used the following in weblink URL creation to pass values to click tools:
http://www.clicktools.com/survey?iv=3b129b067e0cb75&q1='+encodeURIComponent('%%%Id%%%')+'&q2='+encodeURIComponent('%%%Account_External_Id%%%')+'&q4='+encodeURIComponent('%%%M/M%%%')+'&q5='+encodeURIComponent('%%%Last_Name%%%')+'&q6='+encodeURIComponent('%%%First_Name%%%')+'&q7='+encodeURIComponent('%%%Personal_ADDR_Address1%%%|%%%Personal_ADDR2_Address2%%%|%%%PERSONAL_LIST_ZIP%%%|%%%Personal_CITY_City%%%|%%%Personal_COUNTRY_Country%%%')+'&q8='+encodeURIComponent('%%%Date_of_Birth%%%')+'&q9='+encodeURIComponent('%%%plChildren%%%')+'&q10='+encodeURIComponent('%%%Home_Phone_#%%%')+'&q11='+encodeURIComponent('%%%Cellular_
Phone_#%%%')+'&q12='+encodeURIComponent('%%%Email_Address%%%')
But in Click Tools the "uriencodecomponent" is stored as it is- like a string.It is not getting recognized.What is the correct format for this method when used in weblink URL creation in CRMOD?
Thanks in advance
sabarish

I get the following error message when I try to sync CLICK TOOLS with CRMOD
ERROR: Processing instance Consumer Contact feedback survey. Oracle error:
com.oracle.crmod.servicerequest.ServiceRequest.setService RequestId(java.lang.String)

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Message was edited by: Mike Hatch
Message was edited by: Mike Hatch
Message was edited by: Mike Hatch

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