Annoyed with Nokia support

I purchased a brand new Nokia E55 on 16-September 2009 and from day 1 it did not work. it would freeze up, restart and refuse to even software update.
I went to Nokia care in Melbourne and they gave me a replacement (refurbished) unit after 1 week.
Withing minutes of walking out of the centre it restarted. I could not belive my eyes!!! After another week of carefull observation , and swapping sims from 4 different networks to makes sure its not my sim, I took it back to teh Melbourne nokia customer care centre and I was told to call Nokia care line to receive a new phone.
I went home and called the 1300 number and was told that Melbourne customer care should have raised the ticket and that I had to go back again.
So I went back to Melbourne Nokia centre and they told me the ticket would not come in from the CC for another 48 hours and to come back again!!!!
Every time I visited nokia customer care in Melbourne it cost me 1 hour from work, thats 5 visits!!! and they wanted me to go back after 48 hours because their systems dont update????
In the end the girl took my phone in and I have been waiting for the past 4 weeks to get a new one.
Nokia care cannot give me a delivery date for the handset.
Meanwhile Im using an old LG pre paid handset to take my calls while i pay for diversion costs to my other number.
I have paid over $500 for the E55 and am annoyed with the level of service from Nokia, especially their call centre somehere in asia , who fail to understand how much this is costing me GRRRRRRR
I could have bought an LG or samsung and got better quality and service.
I will never buy Nokia again and will encourage others to look elsewhere.
Annoyed NOKIA user
Message Edited by gsart1 on 22-Nov-2009 11:32 PM
Message Edited by gsart1 on 22-Nov-2009 11:32 PM
Message Edited by gsart1 on 22-Nov-2009 11:36 PM
Moderator Note: Personal Contact Information removed. We kindly ask you not to share your personal contact details publicly on this forum.
Solved!
Go to Solution.

Hi gsart1
Nokia Support Discussions is a
peer-to-peer troubleshooting and support forum, if you wish to make
your feelings known to Nokia directly,
kindly use the 'Contact us' link at the top of the page to contact
your local Nokia team.
Regards,
Nixy_Fedorov
Moderator

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Horrible customer support experience with Nokia

I have just had an extremely frustrating and unsatisfactory experience with Nokia's support / repair operation. Unless I can resolve this, I will put my 820 on Ebay and forget all about Nokia and Windows Phone 8.
I initially called Nokia because my 820 would very occasionally freeze when I tried to unlock it to answer an incoming call. The CSR told me to send it in for repair but refused to answer the question "what happens if you cannot duplicate this intermittent issue?". After asking the question many times, being put on hold and then being told over and over again that Nokia's technicians are "very skilled and can repair it" I was put on with a "supervisor" who told me that Nokia has seen this before and can repair it. She said it was a settings issue but would not tell me WHAT settings.
Even though I was pretty sure this was a software issue (and had called primarily to make Nokia aware of it) I sent it in for repair since it is still under warranty.
After it had been in Nokia's hands for a week, I called to see what was happening. The CSR told me over and over that "it was in our facility for repair". After pressing him many times and being put on hold for a supervisor (at my request) he finally told me (I never reached a supervisor) that Nokia was "deciding whether to repair it or replace it" and that it would be returned shortly.
An equally frustrating and lengthy call the next day revealed after MUCH pressing that Nokia had repaired a "mechanical issue" and would be sending it back.
Just now I got an Email with a tracking number and a copy of the repair paperwork. The paperwork states that it was updated (GDR2 I assume) and tested and found to be working. No mention whatsoever of any repair efforts.
In other words, I was lied to TWICE. Once when I was told that the freezing was a known issue and could be repaired. And then again when I was told that a mechanical issue had been repaired.
Is this truly the kind of customer experience Nokia is comfortable with? Really? This was my first experience with Nokia and with Windows Phone and I am here to say without a shadow of a doubt that it will be my LAST unless Nokia can show me that this was an anomaly.
I am writing this here because I don't see any other way into Nokia other than the "support" phone number...... and that didn't work out very well.
Paul

adrianhughes wrote:
guys, please just persist with your local Nokia Care outlet and have your phones repaired to your satisfaction, there is no point taking out your frustration here as it does not get anyone anywhere.
Where do I find a "local Nokia Care outlet"? The only entry to Nokia support I find is the phone number on their web site. If you read my original post, you will see why I found calling that number that a less than stellar experience..... many times. I / we take our frustration out here because there is NO other place to do it.... Nokia is very well insulated from its customers. Maybe I should open a Facebook account?
Since writing my original post, the phone has arrived and I find I was lied to yet again.... although that "lie" kinda cancels out an earlier one. Contrary to the paperwork which states that the ONLY thing they did to the phone was test it, I find that upon close examination they actually seem to have replaced the screen. I can tell because there were a couple near microscopic nicks in the screen that are now absent.
As for whether that actually resolved my original issue, I cannot tell yet. That may take some time since I am in essence trying to prove a negative.
The repair paperwork includes the statement "Passed, software update". Not sure what that means.... the phone as it came back to me was NOT updated to GDR2 / Amber although those updates were available prior to their receiving the phone. The phone came back to me with the same firmware that was in it when I shipped it and I had to do the GDR2 update myself.
Yes, I needed to vent. Yes, I feel (a little) better. But based on my experience this time around, I will go buy an iPhone before I EVER deal with Nokia "support" again. And I am DEFINITELY not an Apple fan, so take that as an indication of my level of frustration. I actually LIKE the 820 and the concept of Windows Phone.
Paul

I, am now getting annoyed with i-cloud. I had an express lane discussion with your support group earlier this morning after discovering that the cloud icon wasn't next to music in the left hand side bar.

I, am now getting annoyed with i-cloud.
I, have spent considerable time trying to connect my i-pod touch wirelessly with no success untill I saw on the i-tunes store tab that my i-tunes match was not turned on. I clicked to turn it on and I was asked to add this computer which I have already done. I talked to the Apple support group and they talked me through the set up through add this computer again! But sure enough it worked I had the cloud icon next to music in the left hand side bar and in the store tab i-tune match was turned on and everything seemed to be working.
I, looked again less than half an hour later and i-tunes match was turned off again. I began to turn it on again and now I get asked to pay the i-cloud subscription. How is this resolved?

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
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Problem with Nokia Messaging on my N97 (V22)

Since afew weeks I have a strange problem with Nokia Messaging on my N97.
I receive emails using Nokia Messaging (V10.2.26) with a date shown incorrect as 01.01.0000 and the email then can’t be opened/read.
This happens either on 3G connection as well as WLAN and it seems to be by random, not only HTML-emails or emails with text only.
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millic wrote:
ceroberts75, I remember from your other posts somehow server thinks you already have an account with the email you are trying to configure and you/nokia support is not able to get access to it. Different people have resolved this issue in different ways. For me it was just another way. Thought it might help someone.
absolutely m8. thats why i gave you a kudos.
the challenge is that NM has been unruly as of late...and believe when i say that i have literally been on the phone teching nokias support up to tier 2 and creating, canceling, trying new acounts with different email, different ways of creating them, with wifi, gprs...and praying for hours accross mutliple phone calls
but to no avail, are the devices we are using connecting and syncing...even with thier n900 specialist which i had to help him! lmao.
another option for a solution is alwayhs welcome as there are more then one way to skin a cat.
i hope it works for him and others as i kno9w thesome that are just giving up on it.

Problem with Nokia CK-7W HandsFree Car Kit

My wife recently bought a new car and the dealership installed a CK-7W bluetooth kit for us. However, we're having a really annoying problem with it.
Every so often, at completely random times, the stero in the car switches off for just a second and a really loud and annoying "beep" comes through the car speakers. At first I thought it was something to do with the cars settings so I searched through the car manual and even phoned the dealership back. However, the guy who sold it to me didn't know what the problem was and advised me to bring it back to them.
It's a while until I can get back to the dealership, but I'm pretty sure the problem lies with the bluetooth kit rather than the car. The reason I say this is because the annoying beep coincides with whenever the bluetooth connection is lost with the mobile phone it's paired with i.e. I think the beep is happening when the bluetooth kit is switching itself off.
My wife has a Sony Ericsson phone and I have a Nokia. I don't think the problem lies with the phones, because it happens no matter which phone is paired with it. It also happens when there isn't even a phone in the car or when both of our phones have the bluetooth switched off!
The manual provided with the kit (and available for download on this website) is totally useless. It barely explains how to use the kit properly or what each of the buttons/dials does. Also, there's a little light on the remote control button. Sometimes it's on, sometimes it's off, but most of the time it flashes. The manual says "The indicator light has three states: On. Flashing. Off." But, totally unhelpfully, it doesn't say what each of these states mean!!
My guess is that the bluetooth kit is randomly switching itself on and off, and then when it does switch off that is when the beep happens. But the very unhelpful manual provided with the kit is giving me no clues as to whether this is normal or not, or how to stop it happening.
The random beep drives us absolutely crazy. It's really loud and makes you jump whenever it happens and there appears to be now way even to turn it down! It's spoling our enjoyment of the new car. I cannot believe this is normal for this bluetooth kit and I feel fairly sure there must be a simple way to turn this beep off. But as I say, the manual is totally useless, so I'm turning ti this board for help!
Please someone help me with this! Do you think I've got a faulty kit or is there a simple way to cure this problem?
Many thanks in advance.

Hi daveduck
I expect that they were happy to charge you enough, but why fit an outdated unit such as CK-7W to a new vehicle? It doesn't have noise canceling features such as newer CK-100 anyway and you would probably be disappointed with it's performance if trying to use newer phones. If one of you was using cradle connection and the other Bluetooth, I might have seen a rationale behind fitting this unit with reservations.
There is a way of stopping the "beeps" if the permanent +ve red wire is connected to same source as the IGN +ve Blue wire so unit reboots each time ignition is switched on, rather than being left permanently on.
The going rate for using a non-accredited Nokia carkit installer is a bit cheaper for the dealer but you have got the worst of both world's, a fitter not really familiar with Nokia products and poor advice.
The User and Installation Guides may be found here:http://nds1.nokia.com/files/support/apac/phones/guides/Nokia_CK-7W_APAC_UG_en.pdf
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Problems with software the update with Nokia 6233

Problems with software the update with Nokia 6233
Hello,
I have so far some-paints tries my software to update.
Each time the update procedure begins, sometime stands then on the telephone “test mode”.
On the computer wars I the reference in the update manager “connection to the telephone broken off” and wants the update to again start.
If I change my profile attitudes since that for example, then after a telephone restart again deleted.
What there can I make?
GreetingsMessage Edited by adisaily on 24-Aug-2007 09:03 AM

It sounds like your 5800 has the earpiece fault that was common with 5800's made before February.
You need to take it to a nokia care point for repair under warranty.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

I'm getting really annoyed with the Mac.

Don't mean to offend geniune Mac fans here, but I'm just getting really annoyed with the Mac.
I purchased my Mac mini (late 2012) in May of 2013 - so it's about 4 months old. I don't have a lot of software on it, mainly the Adobe Creative Suite, and development tools (Xcode, and web development software).
The mini has this annoyance where, every so often it just freezes. It usually happens during when the screensaver is running, or when the monitor goes into standby and I try to wake it up. First the screensaver runs for 15 minutes. Sometimes it happens (it's random) that the screensaver "stalls" and the mac freezes. If it "survives" the screensaver, then after 15 minutes my monitor goes into standby mode. Sometimes when I wake up the monitor, I get the login window, I log in, and then I find that the Mac just froze.
A few days ago I've updated to 10.8.5. Now these freezes are happening more often. The mac freezes just whenever, regardless of screensaver or not. There was a time when I had ReadKit running, displaying an article. I went to the kitchen, when I came back the mini was frozen as ice. No other program was running (I mean program that I started).
Other times I had Chrome open at youtube. It was not playing a video. The browser was just "parking" at youtube's home page. Same thing. I go away, come back, the mini was frozen.
Yet just a few days ago, I had no user started application running. None. I leave the mini alone for a short while, come back, and I find the fan was running like crazy. The mac was not hot at all, but the fan went bonkers. It was loud and pumping air out for no reason.
At these times I can't do anything. Sometimes I can move the window, or move icons on the desktop, but I cannot force quit an app, neither I can start one. So things like going to the apps folder and starting terminal or activity monitor is not possible. I cannot select menu items from the Finder (or any other application) menus, so I can't restart or shut down the mac. The only thing I can do at these times is hold the power button for a few seconds to force the mac to shut down.
I'm coming from Windows. I built and upgraded my PC a few times in the past 7-8 years with newer and faster MOBOs, processors, memory, etc. I never had a bad component; I never had a blue screen; I never had my PC hang; I have never encountered any issues that would make my PC hang or froze or otherwise. I never had to troubleshoot software or hardware problems because they were/are just non existent. I'm not trying to start a war here about PCs and Macs. I'm completely natural.
But here I am with this "thing" that supposed to be so great and trouble free. I have already reinstalled the OS once during this 4 month old mac, but now it seems I have to do it again because ever since 10.8.5 things has gotten worse. This is really N-O-T what I expected from a Mac. I am just really annoyed, frustrated and everything else.
I was browsing these support forums and tried/looked at a couple of diagnostic steps, but none helped so far. I will attempt to reinstall the OS A-G-A-I-N over the weekend. If that doesn't help, then I will have to put this junk into the garbage can. (Well, figuratively speaking of course.)
Mac mini late 2012
OS X 10.8.5
i7 2.6 GHz 8G
Samsung S27B970 display via DisplayPort
Apple extended wired keyboard
Logitech LS1 laser mouse
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Hey thanks for the feedback woodmeister! No, I was not aware of the hardware diagnostics!
So I have eagerly followed the isntructions, but I quickly found out what I have already experienced looking at other Apple "unhelpful" documentation. When I was referring in my OP that I've looked at other resources, the problem was that those "un-support" documents were out of date and the article indicated that Apple has retired them.
Now as far as the link that you sent (and the same can be found in the Help section of OS X as well, wasn't helpful either. Why?
In the document the bullets are as follows:
If you have a new Mac (mid-2013 or later), use Apple Diagnostics, which is built into your Mac.
If your Mac has OS X v10.8.3 or earlier, use Apple Hardware Test, which is built into your Mac.
If you updated your Mac to OS X v10.8.4 or later, use the system software disc or USB flash drive that came with your Mac.
Let's start with bullet #1. As far as I know (and correct me if I'm wrong) but I'm not aware of mid-2013 Mac minis. Mine is late 2012, so I guess I don't fit into bullet #1.
Bullet #2. I have OS X 10.8.5 so it means I don't fit into that bullet either.
Bullet #3. Yes, I did update to 10.8.4 or later (using 10.8.5) but neither a software disc nor a USB flash drive came with the Mac mini late 2012 model.
So what now? Another great "support" document that is confusing and/or not helpful. Nevertheless, I did give it a try. Disconnected my ethernet cable, hold down D, and rebooted. I get a "Choose Network Connection" drop down on the gray screen where I'm supposed to choose a Wi-Fi network. Why? This has not been mentioned in the docs. My Wi-Fi is disabled because I'm connecting through cable.
So I reconnected the cable. As soon as I did that, I got the message that ... let's see... my memory is failing me... the recovery mode or reinstalling the OS will begin... or something along that line. There was NO ANY INDICATION about any hardware test or diagnostics!
See, what I mean about frustration...?

When I close my iPhone and I want to open it to use it again, the opening process takes more than an hour, I regretted to buy the iPhone because of this problem that you do not suffer at all with Nokia,how I can solve this problem?

When I close my iPhone and I want to open it to use it again, the opening process takes more than an hour, I regretted to buy the iPhone because of this problem that you do not suffer at all with Nokia,how I can solve this problem?

mostafa182 wrote:
... how I can solve this problem?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Problem sync iCal with Nokia N95

I´m trying to set up iSync to synchronize my iCal (MobileMe calendars) with Nokia N95 8 Gb.
Contacts is synchronizing fine but when I try to click the check-box to define which calendars I want to sync I get this message:
"Before you can synchronize your calendars, you need to open a calendar application that supports synchronization and create at least one writable calendar."
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..gob...

Excellent!
Thanks Julian. I had no idea there were functions hidden behind that icon. So simple now you've shown me.
Thanks very much for your help.

Problem with nokia maps N95 8Gb

I've been trying to use the GPS navigation trough NOKIA MAPS but it doesn't work, in my phone's screen appears "the license has expired" or something like that. I'd like to know what i've to do to make it work.
Because Iv'e heard that tthe GPS navigation in other nokia models is free.
Thanks.
Solved!
Go to Solution.

@seanwycherley
Really doesn't sound good, you could go to Menu > Tools > Settings > Phone > Network > Network mode - see if changing from dual mode to UMTS or GSM makes any difference; could also try brand new SIM card in case contacts in device SIM holder getting a bit worn but probably clutching at straws!
Happy to have helped forum with a Support Ratio = 42.5

Problem with Nokia 5800 Xpress Music

Hello. I have a Nokia 5800 Xpress Music for about a year now and been taking great care of it. I don't know why but a while ago it started freezing at times when i would try to turn on the camera..had to multiple times restart the phone and remove the battery in order to make it work (In the open applications menu it would show the camera running but you wouldn't be able to use it). Then i noticed that the two touch buttons it has in the main screen (dialing and phonebook shortcuts) wont work either, no matter how many times i press them nothing happens. Same goes for the Green and Red button on the left and the right side of the phone (Accept/Decline buttons), they won't work either when i'm on the main screen (wallpaper), they do work in the main menu though. I tried resetting my phone to manufacturer settings but nothing happened. What is wrong with my phone? Can anybody help me with it very please?

@guilty_gr
Welcome to the forum!
When you say restored "factory settings" I don't know whether you mean that you backed up essential data then keyed in *#7370# followed by 12345 (default Nokia lock code unless altered by yourself); I would remove any memory card first and see if any difference before restoring device.
Happy to have helped forum with a Support Ratio = 42.5

Problem With Nokia 3220

I Have Nokia 3230 i need to make a backup for my messages and i used the PC Suite Program but it say that My Phone does not support for that and it say i need a plgin to can perform this action so if it is possible to tell me wher i can find this plugin cause i can not find any any also can not find any update for m mobile waiting for your responce thanks

Hi anton_pgt
Is this the first Nokia device you have used with PC Suite on this particular PC or not?
Happy to have helped forum in a small way with a Support Ratio = 37.0

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Hello
Could you please help me,I can only add a new appointment with my computer by using outlook and and can not add it directly on my phone ...there is everytime trouble to sinc
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This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information

Follow this instruction:
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and your N9 is working with Nokia Suite 3.2.100
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After upgrade to 3.2.100 you can use the Nokia Suite for your N9.
Only one exception: Maps are not supported.
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Hi i have problem with nokia E52 SL3 I can t unl...

if some can help me i have problem with NOKIA E52 SL3 SOFTWER ITS LOCK I BUY IN POLAND FROM ORANGE

@aleksandars
Welcome to the forum!
This remains an issue between you and your network provider Orange, a procedure in which Nokia has no involvement unfortunately.
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Updating nokia3110c with nokia software updater - ...

I tried to update my nokia3110c with nokia software updater but failed every time. I think it is because of poor quality of my internet connection. My network provider doesn't support the update using phone . Is their any other way to download an install the updates. Because I can download other files without any problem. Or how I can change the settings to fix this problem

If you are unsuccessful at updating your phone via NSU, as it does require a stable and decent internet connection speed as you have stated, then explore other options such as updating at a friend or other family member's house on their computer. If you are still not having any success, then visit your local Nokia Care Centre and get them to update your phone to the latest firmware available.
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

Annoyed with Nokia support

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