Another 7.2.3 vs. OS 10.4.9 story

Just another story to add to the numerous problems
people have posted here about using Logic 7.2.x with
Mac OS 10.4.9.
I'm trying to score a video. Upon import, the video
(and accompanying audio) play fine. However, when I
record a track (audio, MIDI, or VI) it hangs the
program. I force quit to escape.
After reading many posts here, I tried the following
steps (with no success)
- changed the video from QuickTime movie to DV
stream
- played the video from a different HD than the main
system drive
- downloaded/instlled combo update of 10.4.9
(instead of software update)
- repaired permissions using Disk Utility
- downloaded onyX - ran cache cleaning and misc.
repairs
I'm going to install 10.4.8 on an external drive I
have connected to the ExpressCard 34 slot (FireWire
800 - zoom zoom) of my MBP. Hopefully, using that as
the boot drive I can make Logic happy again - at
least until a bug fix is posted by Apple (Don't
forget about us pro musicians, Mr. Jobs.)
With all due respect. before you declaer a problem to be a bug: a bug is something that happens to (almost) everyone due to a flaw in the software. i.e. On Mac Intels if you go into the Tempo List and try to enter a SMPTE number it goes wacky. That will happen to EVERYONE. That therefore is a bug.
I am running 7.2.3 with 10.4.9 and I cannot reproduce your problem. This leads me to believe that it is not a bug but a system specific problem.
If I were given a dollar for every so-called bug that has occurred over the years and has turned out to be system specific I would be a wealthy man.

Similar Messages

Migrating "Documents" from one user to another without permission issues

Hi,
I'm facing an issue with permissions on files I have moved from one users "documents" to another users "documents" folder.
To cut a long story short, I have installed a new HD in my iMac and have cleanly installed Snow Leopard. In addition I have created a new user (user1) and have also used time machine to recover my original user files using migration assistant (user2).
I wanted to start off with a fresh user (user1), so wanted to copy specific files across from my old account (user2) but no application files or settings.
I have managed to do this for iPhoto, iMovie, iTunes, Mail, iCal and Address Book, however I'm having issue with my "Documents" folder.
Basically I think I initialy moved the "user2" (old) Documents folder into the "shared user" account, logged into "user1" (new) and copied over the files. I thought it was all good, however when my Wife attempted to duplicate her resume to edit a new version OS X requests the users password, also we are unable to rename an existing file or open the documents then save, as we do not have the correct permissions.
I have looked at the permissions and it shows that
user2(old) has read/write
staff has read
everyone has read
This appears to be the same for all files(except "staff" is replaced with "wheel"). When I add user1(new) read/write to the list and apply to all subfile, it does not update all files. I really don't want to be updating all the files seperatly.
Since doing this I also moved the files back to user2(old) then used "copied" the documents folder in the same way as above. Still the same issue.
Is there a correct way of moving files between users which will remove any permission issues? As I must have done something wrong.
Thanks
Chris

To move files from Account A to Account B:
1) Log in as A
2) Move all the files to /Users/A/Public (don't move any system-created folders like Documents, Pictures, etc. Just move their contents.)
3) Log in as B
4) Navigate with Finder to /Users/A/Public
5) Drag the files to the Desktop (this will make new copies of them with correct permissions for B)
6) File the new files away in the appropriate places in B's home folder
7) Log in as A and delete the original copies of the files from A's home folder
If you have already moved files from A to B the incorrect way (i.e. by using /Users/Shared) and are running into permissions issues, fix them by logging in to an Admin account and entering these two Terminal commands:
sudo chown -R userb ~userb (this one changes ownership of everything in B's home folder to B)
sudo chmod -R u+rwX ~userb (this one ensures that B can read and write to everything in his home folder)

Looking for help to improve Airport performance over LAN (WAN is fine)

Ok, I've read through several threads on this forum that address problems people are having with slow performance with Airport. I've also checked out all of the Apple KBs that address Airport, recommended settings. Unfortunately my issue isn't addressed by anything I've read to date.
The bottom line is that both download and upload performance between any of my devices and the internet is fine, no problems. I am paying for 30MBps download from Verizon FIOS, I routinely get 20, and I'm guessing that the delta is Verizon's problem, not my network's. However, streaming from my media server to another device on the wireless LAN is a different story entirely. I get somewhere between 1 and 2 MBps, tops, and this poses big problems for streaming music and movies.
My network is comprised of 3 Airport Expresses. One of them is a MC414LL/A model. This one is connected to my Verizon FIOS Actiontec MI424WR router (which I have set to bridge-mode according to the instructions provided at http://www.dslreports.com/forum/r17679150-Howto-make-ActionTec-MI424WR-a-network -bridge) via CAT5 ethernet. This Airport Express is set to "create a network" network mode, "802.11 only (5GHz) - 802.11b/g/n" radio mode (although I have also tried "802.11 only (5GHz) - 802.11/n only (2.4 GHz)" radio mode, and this didn't solve the problem). Finally, I have chosen 2.4 and 5GHz channels that have little interference (2 and 161 respectively). My other two Airport Expresses are MB321LL/A models and are set to "Extend a wireless network" network mode, with the 5GHz network chosen as the network that they extend. (I have tried switching over to having them extend the 2.4GHz network, and performance gets worse, not better.)
I am using a late 2009 Mac Mini as a media server. It is connected to the 5GHz network (though I've tried the 2.4GHz network), and it runs XBMC and JRiver media servers (not simultaneously, either one or the other.) I have a PS3 and a Sony Blu Ray player, each plugged into one of the MB321LL/A Airport Expresses via CAT5 ethernet, and I stream media to each of these devices via one or the other media server (both devices are DNLA-enabled). My Mac Mini has a 3TB external hard drive connected via FireWire 800, which is where all of my media resides. In addition to streaming media over the network, I have a TV plugged directly into the Mac Mini. When I play media to this TV, performance is outstanding, so I'm confident my poor performance to the PS3 and Sony BDP is a network issue, not an issue with the external drive.
Although my building has several other wireless networks, only one of them is 5 GHz, and it isn't using channel 161. The 2.4 GHz band is crowded with several networks, although channel 2 is usually in the clear. I have tried switching let Airport choose a channel automatically, and I haven't noticed a difference. It has occurred to me that the problem could be with how I bridged the Verizon Actiontec router and not with any of the Airports, but I don't get any errors (e.g. double NAT errors, which some people who have bridged improperly get), and I am pleased with my download and upload speeds to the internet. The issue is only on my LAN. Finally, yes, all of my firmware is up to date, version 7.6.3 on all three Airport Expresses.
Can anyone offer me suggestions for how I can get better performance streaming media from my server to the two playback devices? Since all 3 Airport Expresses support 5GHz, I'd have thought I'd be able to take advantage of 802.11n speeds when streaming between them. (MB321LL/A supports "Draft N", but does this matter?) With the settings that I'm currently using, I can't stream faster than 2MBps (and that's on a good day), which is below what I ought to be able to get rom 802.11g. This is especially problematic when I try to stream hi res (96 MHz / 24 bit or higher) music files, whether uncompressed or compressed. I hear awful pulsing sounds through my speakers. If I pause the track and let my streaming device buffer, I might get 10 or 15 seconds of clean playback, but then it starts the pulsing again as soon as the buffered music is finished playing. On occasion when I stream music from my iPhone via Airplay to one of the Airport Expresses, I get clean playback most of the time, but on occasion the music cuts out. (It's my understanding the Airplay requires ~800 Kbps, which seems consistent with my LAN speed usually being between 1 and 2 Mbps but sometimes dropping).
I have iStubler and I've used the Apple network diagnostics -- these are the tools that led me to choose channels 2 and 161 for 2.4 and 5GHz respectively. I'm sure I could be using these tools to learn more about my network's performance, but I'm sure what to look for.
Thanks for your suggestions.

Ok, cool. I'm really glad that the issue has been isolated. Thanks a ton for your insight!
Hopefully I can find a spot where the signal strength of the hub is noticably better but that isn't too inconvenient for an ethernet run. My Sony BDP, which is the device connected to the problem basestation, has wifi capability, so I could always ditch the ethernet cable if the best spot for the basestation doesn't permit a cable run. But I'm aware that ethernet usually offers faster transfer speeds than wifi. Moreover, I'm not sure that the Sony BDP supports 5GHz. It might be a 2.4GHz-only device, in which case I'll have new interference issues to contend with, since like I said in my original post, there are several other 2.4GHz networks in my building.
Anyhow, now that I understand the problem, I can figure out a solution. Thanks again.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Who holds Verizon employees and management accountable and where can I file a complaint.

I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers. This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened. At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process. She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract. I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract. At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.” I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.” Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage.
Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines. Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied. Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14). After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines. This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee. The customer service rep again told me that all had been completed and the lines would be turned off.
On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers. Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over. At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them. At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines. Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines. At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled.
Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service. AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far. At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed. During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees. Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager. I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service. At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed. Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle). After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two. AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered. I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds. At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices. As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied. The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.” This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON. At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep. Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.” At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with. Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees. I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO. At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs. Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS. I thanked him for his offer and the call ended.
October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014). At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON. Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details. After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager. Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.” I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m. 5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again. I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it. Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told. Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given. While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00. I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones. Two hours later, my phones still not turned on, I contacted VERIZON again. I had also noted that every single bill credit previously applied to my account was back on the account. At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold. After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill. He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status. Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards. At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day. With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014. At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call. I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to. The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything). In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS.
The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE! The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee). Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
            Finally, October 15, 2014, I log in to my Verizon wireless account to view my features and reactivate VERIZON’s high definition calling features and see that since September 19, 2014 (original date I purchased the IPhones) I have been charged for Verizon Cloud storage. I HAVE NEVER AGREED TO THESE SERVICES, NEVER REQUESTED THESE SERVICES, NEVER EVEN NEW THEY WERE THERE!!!! Again had to call VERIZON for the fraud and lies they are perpetrating on a daily basis, COMPLAIN to another customer service rep (call 13 10/15/2014) in order to get the fraudulent charges removed from my bill.
Conclusion
            Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month. I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing. VERIZON does not care about their customers and could probably care less about my terrible experience. While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
Christopher

    Giogetz,
Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Fed up with the lies from Verizon on a problem going on for 4 months now..

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

Cancelled order not credited back-and then phone support added to the pile please help.

Hello,
I could not be more disappointed in a customer service team that I praised such a short time ago.
Last week, I preordered 2 copies of limited edition Destiny for PS3 using the same gift card. Today, I decided that I no longer wanted the orders, and cancelled them online. Got 2 cancellation emails, but then one more email explaining that I needed to contact customer service because there was an issue refunding my gift card for one of the orders.
I did so, and after talking with CS Denise, she decided it would be best to reissue me a new gift card. The balance should have been $244 after all was done, but it turns out she only reissued a gift card for the same amount as the one I had was and then nuked my existing one!
So I call back, this time calling the Elite line, and talked to a nice lady, explaining everything over again, this time with a new twist. I though we were getting somewhere, but decided that she needed to talk to someone in post purchase. She puts me on hold for 10 minutes…only to transfer me to a girl named Crystal in post purchase.
Again, I explained everything as clearly as possible. She understood, too, but needed to get someone in another dept(gift card/credit? Not sure.) involved. After 10 more minutes on hold, ANOTHER person picked up for me to explain my story to again!!! I lost my cool. I had been on the phone for 75 minutes now, while I was supposed to be on my 20 minute break at work. I said I don't have time for this and when asked when she could call back, my answer of 6pm when I get done was not an option for her. I don't know how we couldn't get this figured out in 75 minutes!
I'm so frustrated right now…I hope someone from Best Buy can take a look at my information and straighten this out asap. Message me for my account details.
Here is what I should have:
Initial gift card balance: $300
Purchase: $36
Purchase: $19
Pre-order Destiny: $84
Pre-order Destiny: $84
Balance $77
Cancel Destiny +$84
Cancel Destiny +$84
New balance should be $245

Greetings BrianJason,
I’m sure you are very excited for Destiny to release this September! I’m sad to hear that you felt the need to cancel your pre-orders, and apologize for any hassle receiving your refund may have caused you.
Typically, funds are refunded to the original form of payment without any issues. It is peculiar that your funds didn’t go back to your gift card. I apologize if your experience resolving this issue was not what you expected, as it seemed to take you a substantial amount of time on the phone with our representatives. From the details you shared, it certainly doesn’t seem like a respectable representation of our company.
That being said, I am glad that you were able to finally resolve this issue. If you should have any questions or need further assistance, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Adding a JPanel to a JCheckBox (that's not a typo)

Happy Friday everyone! Time for another slightly ridiculous question from yours truly.
Long story short, I'm trying to create a JCheckBox with three potential states instead of two: checked, unchecked, and undetermined. My eventual goal is to use this as a renderer in a JTree of options with sub-options, etc.
Don't read this paragraph if you don't care about my ultimate goal and want to get onto the SSCCE: For example, the JTree might contain a node that represents "all animals" and then underneath it is a list of animals. The user would be able to select the "all animals" JCheckBox, which would then select all of the animal JCheckBoxes underneath it (I already have this part working perfectly). However, what should happen when the user goes into the structure and deselects "ducks" from the animal tree? Currently the "all animals" JCheckBox becomes deselected, but this doesn't seem very intuitive to me. So I'd like a third option that basically means "some of my children are selected, some are deselected". (My actual program has nothing to do with animals, but it's a fun example)
The meat and potatoes of the problem: In order to simulate the third state of the JCheckBox, I thought I'd add to it a JPanel that painted an X (or a slash, or whatever means "indeterminate") on itself. The problem is, all sorts of interesting things start happening when I do this. The JPanel is quite large before any repainting goes on. After the first call to repaint (I simulate this by resizing the JFrame a tiny tiny tiny bit), the JPanel isn't visible at all. And after that, only the JPanel is visible.
Am I missing something? Is there a better way to do what I'm trying to do?
The SSCCE:
import javax.swing.JFrame;
import java.awt.Dimension;
import javax.swing.JCheckBox;
import javax.swing.JPanel;
import java.awt.Graphics;
import javax.swing.BoxLayout;
import javax.swing.UIManager;
public class TestCheckBoxPanel{
     public TestCheckBoxPanel(){
          try {
               UIManager.setLookAndFeel("com.sun.java.swing.plaf.motif.MotifLookAndFeel");
          catch (Exception e) {
               e.printStackTrace();
          JFrame frame = new JFrame("Testing JCheckBox");
          frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
          frame.getContentPane().setLayout(new BoxLayout(frame.getContentPane(), BoxLayout.Y_AXIS));
          JCheckBox regularCheckBox = new JCheckBox("CheckBox", true);
          final JCheckBox panelCheckBox = new JCheckBox("PanelCheckBox", false);
          JPanel panel = new JPanel(){
               public void paintComponent(Graphics g){
                    super.paintComponent(g);
                    //this almost works, but what happens if the JCheckBox
                    //is a different size on a different computer?
                    //is that even possible?
                    setMinimumSize(new Dimension(10, 10));
                    setMaximumSize(new Dimension(10, 10));
                    setPreferredSize(new Dimension(10, 10));
                    //this makes the JPanel huge, and makes me cry
                    setMinimumSize(new Dimension(panelCheckBox.getWidth(), panelCheckBox.getHeight()));
                    setMaximumSize(new Dimension(panelCheckBox.getWidth(), panelCheckBox.getHeight()));
                    setPreferredSize(new Dimension(panelCheckBox.getWidth(), panelCheckBox.getHeight()));
                    g.drawLine(0, 0, getWidth(), getHeight());
                    g.drawLine(getWidth(), 0, 0, getHeight());
               } //end paintComponent
          }; //end new JPanel
          panelCheckBox.add(panel);
          frame.add(regularCheckBox);
          frame.add(panelCheckBox);
          frame.pack();
          frame.setVisible(true);
     public static void main(String [] args){
          new TestCheckBoxPanel();
}

jduprez wrote:
Hello,
First thank you for the humourous wording.Haha, I figure if I'm going to ask ridiculous questions, the least I can do is ask them in an entertaining way!
Admittedly though, your problem is more complex than it seem.That's what I was afraid of :(
I don't see you setting the layout of the JCheckbox (viewed as a Container of the JPanel). I tried experimenting with setting the JCheckBox's layout. Using a null layout and absolute positioning actually ends up with a monstrous looking cut-in-half JCheckBox with no text.
Arguably, you know that the bounds are initially (0,0,0,0), but relying on the 0,0 origin assumes the box is always on the left side (which is not true as a JCheckbox can have a different alignment/orientation/don't remember the term.That should actually be okay, I can assume that the box will be on the left side for these purposes.
Moreover, setting the size with a fixed value does not account for what may happen to the checkbox if you stretch it, change the font, change the spacing,...Exactly. That's why I wanted to use the JCheckBox's width and height, which ends up making the JPanel quite large instead of just the size of the box. I'd much rather prefer using a width and height that would change with the JCheckBox's size.
When you say you have already dealt with the 3-state problem, you mean you have designed a custom model? Sort of. I wrote a custom renderer and nodes for my JTree. Each node contains its state (selected, deselected, and undetermined) which changes when the user selects a node in the JTree, and the renderer is to return a Component based on that status. The setting of the state works fine, it's just figuring out what the renderer should return.
Then your component is no more a JCheckbox. I mean, do you still need that it extends JCheckbox?That's a good point. I was using a JCheckBox just because it seemed like the most logical/intuitive component, but I could use anything. The node's selected status is independent of the JCheckBox's selected status (I set the JCheckBox based off the node's state).
If not, one thing you could try is to implement a 3StateCheckBox as a JPanel, which contains...I think what I might try to do is simply use a JLabel with an icon, and then have three separate icons for the three states (I might even use images of JCheckBoxes, haha).

[JS CS3] Problem with iterating xml tags

Hello,
Below is a script that is supposed to find text in a document and then tag it with an xml tag. I have run into a problem, which if I solve in the way I know how, causes another problem.
When I iterate in a positive direction--i++--the first instance of the text (in this example "abc") is correctly tagged. But the second instance the tag recedes by two characters, that is, tags the three characters prior to the "c." A third instance will recede two more characters, ad nauseam, if my Latin is correct.
The solution is to iterate backwards, i.e., i--. But this causes another problem. If there is more than one story, then the xml structure reverses the order of the stories. The elements within a story are ordered correctly however.
So why is this happening and how can I solve it?
Thanks,
Tom
var myDoc = app.activeDocument;
var findABC = theTextFinder(myDoc,"abc");
xmlTagIt(myDoc,"abc",UIColors.RED,findABC);
//*****functions*******
function xmlTagIt(docRef, tagName,colorOfTag, arrToTag){
    var tagName, colorOfTag, arrToTag;
    myDoc.xmlViewPreferences.showStructure = true;
    myDoc.xmlViewPreferences.showTaggedFrames =true;
    myDoc.xmlViewPreferences.showTagMarkers = true;
    myDoc.xmlViewPreferences.showTextSnippets =false;
    myDoc.xmlPreferences.defaultStoryTagColor = UIColors.WHITE;
    var rootElement = myDoc.xmlElements.item(0);
    if (myDoc.xmlTags.item(tagName) == null) {
        var tagRef = myDoc.xmlTags.add(tagName, colorOfTag);
} else {//if tag already exists then stop the script. Avoid double tagging
       myDoc.xmlViewPreferences.showStructure = true;
       alert("You have already run this script.");
       exit();
   }//end else
    //for (var i = arrToTag.length-1; 0 <= i; i--){
    for (var i = 0; i <= arrToTag.length-1; i++){
        var elementRef = rootElement.xmlElements.add (tagRef,arrToTag[i]);
     }//end for i
}//end function xmlTagIt
function theTextFinder(docRef,textFindIt){//last argument is the string of text to find
    app.findTextPreferences = NothingEnum.NOTHING;
    app.changeTextPreferences = NothingEnum.NOTHING;
    app.findTextPreferences.findWhat = textFindIt;
    var arrTextFindIt = myDoc.findText();
    return arrTextFindIt;
}//end theTextFinder

Dave,
Thanks for the reply.
I'm not sure what you mean by "convert the references on the fly." You mean find a way to advance two characters forward and tag that? In the script I submitted here I am only searching for "abc," which of course I would not search or at all in real life. The script uses grep to search for about twenty different typographical errors that typically appear and tags them all.
Reiterating backwards seems, at first sight the way to go. But I haven't a clue as to how to reverse the order of the stories. I can get an array of stories, and array.reverse() them, but am not sure how to then make the script put this reversed order into the xml structure. Any hints?
There, of course is bigger problem with the stories. If the document is written with one story created after another then the order of them is top to botom. But if say a text frame edited into the middle of all this, that story is still the last one in the xml structure. At least in one test, that was so. Maybe the way to solve this is to build an array of stories that have as one xml attribute the page it first appears on. Then order the array according to that attribute.
Any advice you give will be appreciated.
Thanks,
Tom

Eject button not working on dvd/cd tray

You name it, I've tried it! Apples advice was to backup my work and wipe the dripe and reinstall the OS. Guess what - the eject button still doesn't work! Well done apple. That'll be 2 days wasted of precious production time.
All this after a new power supply and logic board being installed by the apple store in birmingham because the mac had no power going to it. (6 week old MacPro 2.66) Yet the eject button worked fine when it came back from repair.
Has anybody got and realistic ideas as to why the eject button doesn't work.
I can manually eject the tray and also when using toast I can eject the tray - its just in the OS that its not working. I hav tried dropping a link to the eject button on the customize menu but the icon is just greyed out.
I have even dropped in a brand new cd/dvd drive from another mac still with the same result.

Right - the story is concluded - Finally!!!! Apparently when the technician removed the optical drive unit whilst fitting the new power supply and logic board he didn't fit the cables back into the right places on the drive!!!
But at least now its fixed and I can get back on with some work.

Least CPU Usage- Real Monitor or Apple Remote Desktop

Hello,
What would require the least processing power of a Mac Pro; a 24 inch monitor run via a DVI cable or the same image accessed via Apple Remote Desktop software and displaying the screen on another Mac? Here is the rest of the story...
I am designing a home video surveillance system built around a Mac Pro and SecuritySpy. It will coordinate 12 network cameras (HD quality) and the potential load of the cameras alone will be huge. My goal is to place the Mac Pro in a locked network closet and administer it remotely. I can either go the Apple Remote Desktop route or have the monitor signal sent via an ethernet adapter, but the aim is to tax the CPU the least.
So, what are your thoughts?
“Technological change is like an axe in the hands of a pathological criminal.” (Albert Einstein, 1941),
Dr. Z.

Hatter,
Well, the network closet will indeed have it's own dedicated air conditioning unit, so the heat issue should be addressed. However, initial calculations with the possibility of capturing twelve 0.8 Megapixel H.264 video streams at the same time would cripple any current Mac Mini model. Only a 2.93 GHz 12-core Mac Pro could handle this kind of load, and even then, at only 6 frames per second. Obviously I am very anxious to see what Apple will release with it's next line of Mac Pro's (if they don't kill firther production as rumored). I might also be interested in a Mac Mini cluster, but that would cost even more money in the long run.
So, back to my original question. Anyone?
More microchiops than sense,
Dr. Z.

What DVD External Drive do I need

Hello
I want to upgrade my vs. 10.2.28 to 10.4 but I only have a CD drive. Can someone send me a link for a brand/model or tell me exactly what type of external DVD firmware drive I need to get so that I can install 10.4 on my system. Thank you!

Hi,
You can try to get your hands on a CD-version of the Tiger installation. Your drive should be able to install it:
http://www.allmac.com/shop/productinfo.php?productsid=6910
Using an external drive is an option. I guess most of the Firewire drives would work. I haven't tried it ever myself though (Maybe you could barrow one from a friend to try it?).
If you have another Mac with DVD-drive, you should be able to install it through Target Disk Mode. (maybe you could barrow another mac )
http://www.macosxhints.com/article.php?story=20050430005341450
Good luck!

Dropped Frames & Firewire Busses - A Discussion

A side discussion broke out on this recent thread:
http://discussions.apple.com/thread.jspa?threadID=231733&tstart=0
and because this discussion is OT to the thread, I thought it might be helpful to start a new on-topic thread.
A number of FCP users have experienced dropped frames when capturing or outputting to tape while using a DV VCR/camcorder and a firewire drive for media on the same FW bus. There are many causes for dropped frames, but this discussion centers on the relationship between FW drives, DV devices, and using a single firewire bus.
Some say that having the DV device and the firewire media drive on the same bus can be a cause of dropped frames with some systems. Others disagree. I'm in the first camp, so I'll leave it to others to explain the other side.
I'm starting this thread to pick up where the side discussion on the thread linked above left off.
In response to Hughes Video:
If I'm reading your post correctly, my opinion is that your testing doesn't adequately address the real world situation. In practice, the FW port on the DV device is receiving data at 3.6MB/sec and buffering. Then it sends a data stream to the FW bus at about 12MB/sec, where is again buffered before being sent to the destination drive.
The benchmark test results you noted don't predict what happens in the real world when capturing a DV stream from a VCR/camcorder to a FW drive. To do that, you need to be able to report in a time graph what the throughput is for every 1/30 of a second while capturing.
I'm not sure that's what Adam Wilt has done, but he's told me that he's done thorough testing that proves the points he's made. I don't know what testing that entails.
I do know, as I posted in the other thread, that when those who are having dropped frames separate the DV device from the FW drive on separate busses, their problems resolve. I don't know the technical reason for that, but I theorize that it has to do with the data moving and buffering in both directions on the same bus simulteneously. If the bus speed is decreased when both devices are on the same bus (whether daisy-chained or on separate ports), I don't know. But I know the problem resolves when you separate them.

this begs the question though: how do users of an
imac or a mini get around the limitations of one
internal harddrive and one firewire bus?
zeb
They can't. iMac's are a consumer (and terribly sexy) computer. Make no mistake, if you are doing this for a living you need a PowerMac. Want less headaches with dropped frames and FW? Then take a closer look at better drives. G-Raid, Weibetech, and Granite Digital make the best out there, and invest in another FW 800 card for 'em. End of story.
Want to avoid dropped frames forever and ever with any video format? Forsake FW drives for fibre. SCSI is dying a slow but steady death IMHO.
Yeah, it all costs more, but you GET more (speed). Faster drives don't drop frames. Nothin' new there...
There is a tendancy with new users of NLE's to cut corners. Don't do that, because it results in unhappy NLEing.
Do I use FW drives? Of course I do, and use exclusively the above brands, I've clients who want to keep all media ever captured. (also a good idea) but I include in my invoices the cost of buying more FW drives to do the job. It works, I don't drop frames, have happy clients, and drop frame free system. I'm using the G-Raids for uncompressed storage and FW 800 Weibetech and Granite digital rigs for DV res storage. It works beautifully.
Jerry

Sharing of stories across lumira servers

Hi,
Is there any way we could consume stories created on one lumira server in another lumira server.
Example: Created a story in one lumira server, publish it to BOE, connect another lumira server to BOE and pull back the story(.lums) file back to the 2nd lumira server.
Could this be possible?
Thanks
Sambit

Not as of yet. I kind of want it myself too but for a different reason.
What I am interested to understand is how typical in business environments you would have multiple servers and in what situations you would try to publish from Lumira Server to BI. That way we can have meaningful discussions with engineering. If you could please submit these details on how such capability can benefit your business on to Idea Place, that will be really appreciated.
Thank you.

Volumes/folders for temporary files

Hello everybody. Can anyone explain how I can choose not only a volume for PS-temp-files but also a certain folder where PS should place it's tmp-files?
Our problem is that C:\ is full, and our admin is not amused to allow writing in the root of E:. Changing the system variable "temp" from "C:\temp" to "e:\temp" is "only a workaround and no solution" in his words. Any other ideas?
Win XP, PS 12.03, x32

Your admin thinks that you writing files to other disks in your system is something he doesn't want to allow you to do, and he doesn't offer any help in cleaning up your C: drive (or getting you a bigger one or another one)?
Assuming you're telling the whole story, it sounds like you may need a new admin! I'd suggest taking your inability to work this way up with your supervisor.
Here are observations about how Photoshop works:
Photoshop needs to write scratch files to the root folder of a drive letter on your system.
Photoshop writes some temporary files to the folder identified by your TEMP environment variable.
Photoshop may also, under some conditions, choose another (unspecified) folder, most likely a root folder of a drive letter on your system, to use for certain temporary files (e.g., those with _MVM_ in the name).
You can change the drive used for the scratch files using the Edit - Preference - Performance dialog, but Photoshop MUST have full permission to access the root folder of the drive. That's just the way it's designed.
You can change your TEMP environment variable as you mentioned, and that can be effective for moving temporary file access off your burdened C: drive for not only Photoshop but a lot of other apps as well.
No one has been able to discover a reliable method of ensuring the _MVM_ temporary files are written to a specific place, though some have observed that if the TEMP drive has plenty of space then it tends to use the TEMP folder. Last we heard from Adobe here on the forum on this subject, they were looking into where the Mondo Virtual Memory manager subsystem was programmed to write files.
-Noel
P.S., While you're at it, you might inquire what plans your system administration people have for moving you off your obsolete operating system. XP is getting awfully long in the tooth. Maybe you can get a nice new computer out of the deal.

Searching TC with Spotlight

I am trying to find two files on my MacBookPro and on my MacPro and I am totally stumped as to why I can't find them. I've tried a search for a word in the text and just can't find these two files.
I would like to search Time Capsule in some way that allows me to see where and when these files existed previously because I suspect a large amount of other data that was likely in the same folders is also missing.
Is there an intelligent way to do this without clicking on a date and searching through that date and then doing this again.
Also, /if/ this is in fact the only way to search TC should I simply do the same Spotlight search for that date that I have been doing on my two Hard Drives? I mean this is going to be the most effective way to solve this yes?
Thanks.

I got the tipp from another forum:
http://www.macosxhints.com/article.php?story=20050514182520714
there it is described how to add other text files. (It requires developer tools).
However, I don't find it that easy as it should be and I really miss advanced search options.
regards

Another 7.2.3 vs. OS 10.4.9 story

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