Any reasons why the content of a fillable form cannot be viewed or printed?

I have created a 2-page form on Adobe Acrobat XPro. I emailed it to specific people and they filled it out, saved it and emailed it back. I am able to view what they typed in my monitor only, when I click on the field, but it will not print the content. Any reasons why the content of a fillable form cannot be viewed or printed?

That's what I asked the people I emailed the form to and someone just emailed me saying: "I'll check my adobe. It keeps asking me to update and I keep ignoring it so maybe it was my fault". So there is the answer I guess. I saved the document as an Extended PDF and selected Enable Additional Features. Is there anything else I should consider?

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