Anyone else been getting messed up engraving on devices?

Question

Over the past few months I have ordered several iPod Touch 4Gs from the Apple website. My main reason for ordering them directly from Apple was to get the free engraving. The purchase price was no lower than I could have purchased them for from Wal-Mart or any other chain. But I really wanted the engraving.
The first one I ordered was a Christmas gift for my daughter. I wanted something special engraved on it. When it arrived the engraving was illegible. It looked as though a mistake was made a couple of times, and instead of scrapping it and starting over they simple engraved again over the first attempt.....and did this a couple if times. I phoned Apple to complain and was able to return it for another one. With that purchase at least the second iPod came with perfect engraving.
Then, in Februrary i decided to myself a new one. The first one came with my engraving just as messed up as my daughter's first one was. Again I had to go through the hassle of returning it and ordering another. I was hopeful that like my daughter's the second one would be okay.  BUT....when the second one arrived the engraving on it was even worse than the first one. By this time I was getting mad. I phoned Apple to lodge a complaint. I told them that obviously this is a quality control issue, since it happened 3 times to one customer.  If it could happen that many times just to me, it must be happening a lot to customers all over the world. Apple, by way of apology, gave me A purchase code for $45.00 off my next Apple purchase, which I appreciated......but I was sick and tired of sending iPods back, so i used that $45.00 toward yet another iPod, WITHOUT the engraving I really wanted. I am disappointed that I had to settle for something that was less than I wanted......but I think I would be forever ordering and sending back otherwise.
I can somewhat understand something like a spelling mistake that went unnoticed.....but an engraving mess such as was sent to me is plainly easy to see. Why even send a mess like that off to a customer. That is not good for business!
Back last fall, in October, I bought an iPad 2 which I had engraved. The engraving on that is beautifully done, but it is done using a different method, likely because the back is titanium.  When we pay $300.00 for a little iPod, we should be able to expect service equal to that of the IPad, IMO.
Obviously, Apple offers the free engraving as an incentive to get people to purchase their product directly from the website rather than from a retail store. This being the case, said free service should be done in a way that pleases customers, rather than creating headaches for them.

Answer 1

This doesn't help much, but just FYI, iTunes and QuickTime have never been supported on the 64-bit version of Windows (look here for the official statement). Some people have managed to get it working (at least tolerably), but from what I've read, a recent update from Microsoft has caused a lot of problems. You might try rolling back recent Windows updates and see if you can get things working again.