AP Invoice Workflow fails when approver is terminated

We are on EBS 12.1.3. I am trying to find out what is the best practice solution for when approvers are terminated while AP Invoice Approval workflow is running.
These are the steps in reproducing the problem:
1. Create invoice and send for approval.
2. Terminate the approver.
3. Let the approval request notification time-out.
4. Workflow tries to send the reminder and errors out.
Error: WFNTF_ROLE
Error Message: 3205 <Employee #> is not a valid role or user name.
Why doesn't the workflow go to the approver's supervisor?
Edited by: manu.mur on May 16, 2013 1:20 PM

While the error presents in the workflow layer the problem actually lays in HR. It is responsibility of HR to find a mechanism to define a user to take over on the responsibilities (respond to notifications) of the expired employee/user.
You can use the API WF_MAINTENANCE.PropagateChangedName(oldUserName, newUserName) so that all the references to the expired user name are changed to the name of a new user name that will be able to respond to the notification - or receive the remainder notification in this case.
Workflow does not use a hierarchy for these cases, though it would be a considerable enhancement request.
Regards.
Alejandro

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