Apex charts - right click, save as image (not responding)

Hi,
Yesterday when our users attempted to right-click on an anychart produced by Apex, then save as image - they were able to identify a location to save to, however the infinity image labelled 'saving' was presented indefinitely.
At the same time, I noticed Anychart.com was down. This morning when I attempted the same action, now that Anychart.com is up, the process worked - correlation = causation?
A previous post seems to suggest it might be possible to localise whatever is converting the chart to images/pdf
Save as pdf/image does not work. It runs and runs ... Getting no output
Does anyone have any further details on this? I can't locate any existing references to anychart.com within my application, constructed source, /i/ folder etc.
Cheers
Scott

Hi Scott,
So, if i understand properly, making this change
<settings><pdf_export file_name="mychart.pdf" use_title_as_file_name="true" url="/i/AnyChart4_SaveAsPDF_php4/PDFSaver.php" image_type="jpg" />
will avoid atleast PDF issue? And as i dont have privileges to install or deinstall anything on /i/ folder, still this will work and URL path will remain same for each installation?
Adding another question, as you said "it sends base64 information when converting to PDF", does it mean i will not be able to convert to PDF, if i am using intranet and PC's not accessible to internet?
Thanks
Sunil Bhatia

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Process:         Finder [2536]
Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:      com.apple.finder
Version:         10.9 (10.9)
Build Info:      Finder_FE-885000002000000~2
Code Type:       X86-64 (Native)
Parent Process: launchd [141]
Responsible:     Finder [2536]
User ID:         501
Date/Time:       2013-11-17 13:05:26.597 -0600
OS Version:      Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 3E8889CB-94A2-834F-02A8-6FBF6E56FCBA
Crashed Thread: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Warnings:
Thread creation by external task.
Thread 0:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation                0x00007fff84b15531 CFDictionarySetValue + 1
1   com.apple.CoreFoundation                0x00007fff84b51536 __CFBinaryPlistCreateObjectFiltered + 2342
2   com.apple.CoreFoundation                0x00007fff84b73cf9 __CFBinaryPlistCreateObject + 57
3   com.apple.Foundation                    0x00007fff89b7b02d _decodeObjectBinary + 3057
4   com.apple.Foundation                    0x00007fff89b7a2dd _decodeObject + 288
5   com.apple.AppKit                        0x00007fff8ac8fd23 -[NSNibConnector initWithCoder:] + 144
6   com.apple.AppKit                        0x00007fff8ac8fb7e -[NSNibOutletConnector initWithCoder:] + 73
7   com.apple.Foundation                    0x00007fff89b7ae22 _decodeObjectBinary + 2534
8   com.apple.Foundation                    0x00007fff89b7bf2f -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1774
9   com.apple.Foundation                    0x00007fff89b7c12b -[NSArray(NSArray) initWithCoder:] + 202
10 com.apple.Foundation                    0x00007fff89b7ae22 _decodeObjectBinary + 2534
11 com.apple.Foundation                    0x00007fff89b7a2dd _decodeObject + 288
12 com.apple.AppKit                        0x00007fff8ac8e7b2 -[NSIBObjectData initWithCoder:] + 205
13 com.apple.Foundation                    0x00007fff89b7ae22 _decodeObjectBinary + 2534
14 com.apple.Foundation                    0x00007fff89b7a2dd _decodeObject + 288
15 com.apple.AppKit                        0x00007fff8ac8e59f loadNib + 232
16 com.apple.AppKit                        0x00007fff8ac8db9c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
17 com.apple.AppKit                        0x00007fff8af225b2 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 140
18 com.apple.AppKit                        0x00007fff8aff9c8c _NXLoadNib + 193
19 com.apple.AppKit                        0x00007fff8aff969f -[NSAlert init] + 95
20 com.apple.AppKit                        0x00007fff8b036658 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 141
21 com.apple.AppKit                        0x00007fff8acb0119 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1038
22 com.apple.AppKit                        0x00007fff8acafcce -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
23 com.apple.AppKit                        0x00007fff8acafc6f -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
24 com.apple.AppKit                        0x00007fff8acafb93 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
25 com.apple.AppKit                        0x00007fff8acaf9b4 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
26 com.apple.AppKit                        0x00007fff8acb2877 -[NSApplication _sendFinishLaunchingNotification] + 142
27 com.apple.AppKit                        0x00007fff8acab1ca _DPSNextEvent + 1238
28 com.apple.AppKit                        0x00007fff8acaa8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
29 com.apple.AppKit                        0x00007fff8ac9e9cc -[NSApplication run] + 553
30 com.apple.AppKit                        0x00007fff8ac89803 NSApplicationMain + 940
31 com.apple.finder                        0x0000000106c685cc 0x106c62000 + 26060
32 libdyld.dylib                           0x00007fff8537e5fd start + 1
Thread 1:
0   libsystem_kernel.dylib                  0x00007fff8be7ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff8dbf7f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff8dbfafb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8be7f662 kevent64 + 10
1   libdispatch.dylib                       0x00007fff8d99c43d _dispatch_mgr_invoke + 239
2   libdispatch.dylib                       0x00007fff8d99c152 _dispatch_mgr_thread + 52
Thread 3:
0   libsystem_kernel.dylib                  0x00007fff8be7ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff8dbf7f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff8dbfafb9 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib                  0x00007fff8be7ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff8dbf7f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff8dbfafb9 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib                  0x00007fff8be7ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff8dbf7f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff8dbfafb9 start_wqthread + 13
Thread 6 Crashed:
0   libsystem_c.dylib                       0x00007fff9031b541 __xvprintf + 106
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000107472824 rbx: 0x00007fff75330002 rcx: 0x00007fff75335920 rdx: 0x00007fff75336480
rdi: 0xffffffffffffffff rsi: 0x0000000000000000 rbp: 0x0000000107472e04 rsp: 0x0000000107472804
   r8: 0x0000000107476bc0   r9: 0x0000000107472ef4 r10: 0x0000000107476c00 r11: 0x0000000000000246
r12: 0x000000000000000a r13: 0x0000000000000000 r14: 0xffffffffffffffff r15: 0x00007fff75336480
rip: 0x00007fff9031b541 rfl: 0x0000000000010202 cr2: 0x0000000107471050
Logical CPU:     2
Error Code:      0x00000000
Trap Number:     13
Binary Images:
       0x106c62000 -        0x107128ffd com.apple.finder (10.9 - 10.9) <0B3CE495-BEB9-323B-9C50-CEBDF5C465F4> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    0x7fff6204a000 -     0x7fff6207d817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
    0x7fff82bed000 -     0x7fff82d19fff com.apple.MediaControlSender (1.9 - 190.4) <F5E934E1-D004-3C84-815A-961319F8C522> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
    0x7fff82d1a000 -     0x7fff82d1dfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff82d58000 -     0x7fff82daafff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
    0x7fff82dab000 -     0x7fff82db6ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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    0x7fff830d4000 -     0x7fff830eafff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329>

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Apex charts - right click, save as image (not responding)

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