App Store problem??

On both my iPad 3 and iPhone 5 the App Store is showing updates are available, yet when I go into the store nothing is showing up. I've tried restarting both devices and same thing. No connection issues, is there an issue with the App Store?

Hi KemoX11,
Welcome to the Nokia Support Discussions!
I noticed that your phone runs with Windows Phone 8.1, you may want to share it here: http://social.msdn.microsoft.com/Forums/en-US/home?category=wpprevdev . Due to the reason that Nokia Care network can only deal with official consumer software releases.

Similar Messages

Hello, okay? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowe

Hello, how are you? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowered any other game and not upgraded the already downloaded. I do not know what exactly I have to do, because if informed a new payment method continues with the same problem, checked the card bill and really had given an error, because there was no billed the game. I ask you to verify what happened and explain to me what I need to do, because my single card is Visa's and do not intend to return others to use the services of the App Store.
Thank you for understanding.

I think you need the app store support. http://www.apple.com/support/mac/app-store/contact/ Go there and use one of the methods to contact them about your issue and they should be able to help you out.
This forum isn't checked by Apple employees but is for users to help each other out.
Phil

HT4061 Anyone having App Store problems

App Store problems?

I'm not currently having any issues. Try to connect again in a few minutes. If that fails
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.

Safari 8 problem, App Store problem, Adobe creative cloud signing In

Hello All,
I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
Safari:
I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
App Store:
The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
Adobe creative cloud
Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
Just to mention the steps i tried to solve these problems:
- Reinstalled the OS X Yosemite 3 times.
- Restart my computer constantly.
- Clear caches in Safari..
None of them worked permanently!
Any suggest from your side!
Thank you

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

App Store problem, appear an application update that does not exist applications

I have an iMac 2.5 Ghz Intel Core I5 and operating system Mac OS X Version 10.7.3
The problem is an application (Angry Birds) in my app store's update section that doesn't exist my installed applications.
It has been seen update section for two months and that is created by an account which is not my account
How can I remove this object from my app store's update section?
<Edited by Host>

Hi..
Unfortunately, it sounds like you are the subject of pirated software.
Follow Dahveed's help here > app update available but not an app on...: Apple Support Communities
You can report this to Apple using the email form here > Apple - Support - Mac App Store - Contact Support

IPod Touch 5 App store problem! Help please

Hi, i have been facing a problem whereby i went into my app store in my ipod touch 5, under Categories, it would appear
"Error - Your request produced an error.
[newNullResponse]
Cannot connect to iTunes Store".
May i know how can i solve this problem as soon as possible?

Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Can't connect to the iTunes Store

Purchased items not showing in App Store - Problem is BACK

I post a question earlier, the problem seemed solved, but it is back agin, how frustrating !! here it is the story
I am using iPad 3rd generation, iOS6.0.1. I just recently restored it due to a few crashes and shut down.
I can get most of my app back from restoration, but I can't see any items purchased in App Store in Purchased tab. There is nothing, I tried many steps suggested in the forum, (sign out, shut off, sign back, update all info in my apple ID, etc.) but none of them seems to work.
Later...
Problem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....
Now...
Problem is back again... I have no clue what's going on here with iTune and App Store... thing seems screw pretty bad... any one can help??
Thanks a lot
H

Problem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....

App store problem after updating OS to Mavericks. Ended up deleting app store. How do I get it back?

I upgraded to Mavericks. When I tried to update my apps in the appstore, I was getting prompted to enter in a password for someone else's Apple Id. I have no idea who this person is and I could not change the ID. I was logged into the App Store under MY id but for whatever reason when i chose to update an app, I was prompted with this person's ID. I researched this and someone in a forum suggested deleting the app and reinstalling it. I have app zapper so I zapped the app and I no longer have an app store.. I also have no way of getting the app store back. Apparently, it's part of Mavericks. I cannot even reinstall Mavericks because Mavericks is only attainable through the App store.
I have a big problem don't I?
I recovered the files that app zapper "zapped" from my trash. They are as follows:
One "app store" folder that contains a file called: updatejournal.plist
One "AppStore" folder that contains a file called: manifest.plist
And a file called com.apple.appstore.plist
How can I get app store working again?
And then there's the issue with this person's apple ID. How do I get the app store to purge this person's login? My machine is an Apple Refurbished so perhaps the person who is attached to the store is the person who bought the machine new? I have no clue. I do think it's a huge security flaw on Apple's part to expose a stranger's login information
Help is immensely appreciated.
Thanks.

There are a few things you need to do.
A.
Remove "App Zapper" according to the developer's instructions. Never install it, or anything like it, again.
B.
Deleting system components is never the solution to any problem.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
C.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

App Store problem with 2g iTouch 8Gig

I just got the 8gig 2g itouch and when I try to use the app store from it I get a message that says I can only buy from the US store. This unit came from Canada and is supposed to have a 10 month warranty. If I use itunes from my PC I can download and sync any app, music, photo and the like with no problems. Is there a way to change the way the app store sees my unit and knows I am in the US? In general settings my region format is US under the international heading. Any help will be appreciated!

So, your unit was purchased in Canada, and all syncing and play is problem free. You are from the U.S. The main problem is, then, is the identity of the iPod.
If I might ask, what's the problem if the unit works fine? Is there an issue with the warranty?

App Store problem with update???

I have a problem with the app store. I have to update the application badge twitter. Twitter is not installed. When I click on update in the User ID field is already entered an email address that is strange to me. When i enter information for my ID and pass, i get an error on the app store. I can not install the tweeter nor do I delete a notification of the update.

https://discussions.apple.com/docs/DOC-5261

Mavericks Upgrade - App Store problems

Hello,
Since upgrading to Mavericks, I am having a strange issue regarding Mac Appstore. It functions bizzarely. Even after clicking "update all" or "update" for iLife apps, the app store keeps on asking about the apple ID & password again and again, and even after entering the details, the application doesn't download !!!
Also, I kept on getting a JAVA update windown everytime I switched on the macbook pro. But since installing the update - that issue hasn't happened.
Should I have done a clean install of Mavericks instead, which could have caused the problem? Should I use Onyx to clean the device?
Any thoughts?
Thanks for helping,
Regards,

Yosemite is a free upgrade. If you have currently a solid Mavericks system and do not need any of the features of Yosemite, then you do not need to upgrade. Just be aware that should you ever need to reinstall Mavericks you no longer will be able to re-download it. Thus, you would have to install Yosemite at that time. Note that you can download the Yosemite installer and save it somewhere. Simply Quit the installer application after the download rather than clicking on the Install button.
You may wish to assure you have a bootable clone of your Mavericks system should you not want to lose it. To do so requires an external or internal drive that can be completely erased and is equal to or larger than your current startup volume.
Clone Yosemite, Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the spare drive. Source means the internal startup volume.

App store problems... Help!!

When downloading an application stores the App Store on my iPod, this appears on the home screen and stays in standby mode and is not loaded or installed. I can do?happens?

I started having this problem too! I had to go to iTunes on my laptop & sync the app from that, thats the only way it will work.

Lion in App Store problem

Hi!
I'm coming because I want to do a fresh intall of Lion. I have a Mac Mini mid-2011 and came with Lion instaled. Yes, I know, ML is coming, but right now I will going to wait to maybe 10,8,2.
Fine, the problem is, trying to download Lion, in the App Store the app say the price, not installed like the iLife bundle. I don't know how to download. I want to burn in a DVD or usb, because in my country the internet is not so stable (and the electrical service too , so I can't leave this in recovery).
What can I do? How I can download Lion from my Mac with Lion pre-installed? I need help
Regards,
Abel

You don't need to re download Lion to do a fresh install.
In order to reformat your Mac since it's already running v10.7 Lion, you need to use Lion Recovery
Unfortunately, Lion Recovery requires broadband access to the Internet via Wi-Fi or an Ethernet connection.
If, you can re download Lion from the App Store, you could create an installation disc.
Instructions here > How to create an OS X Lion installation disc | MacFixIt - CNET Reviews
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.

Mac App Store problem - I have an update for an app that do not exist in my Mac

Hi, I have an update for an app that I never didn't bought before in my Mac App Store.
Thats happen before more than a year, I tried everything including updating the app (got an error) and format the Mac but the update for this app didn't remove.
the problem is maybe in my Apple account so I need your help, is there any way to remove this update?

You may have installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
          File ▹ Find
from the menu bar. In the search window, select
          Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
          Other...
A sheet will drop down. In that sheet, select
          Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

App Store problem - blank screens

I'm getting blank screens in App Store on my iPad 3 with ios 6 - charts and categories screens are blank. Blank screens also when redirected to a particular app from a web page link. Wife has same iPad and hers works perfectly. Have rebooted, turned off and confirmed good wifi signal etc. everything else seems to be working. Any ideas please?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

App Store problems again?

I keep getting the 'Cannot connect to iTunes store' message.. I have a ipad2 wifi only model and have recently updated to the new iOS 6.1 update.. Is there a service outage like on the 25 of October? Any advice people??

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

App Store problem??

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