APPLE - Can you please help us - no other support available!!!
This is an Itunes problem - not an apple device/hardware problem. There are no other means to contact Apple for resolution on iTunes software problems. This issue has gone unanswered/unsolved since April.
http://discussions.apple.com/thread.jspa?messageID=11959918#11959918
Apple does not provide technical assistance in these forums, as was said in the Terms of Use which are presented when we first sign up for the Discussions. It's all user-to-user here.
As to the other thread, we really can't help the OP since s/he didn't include enough details about the system setup to begin to make a diagnosis and never came back to the Discussions to provide additional information. For your problem I'd suggest that you start a new topic with your issue rather than tacking onto a months-old thread. That rarely provides useful results.
Regards.
Similar Messages
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Hey guy can you please help me with this issue PLEASE!
Hey Apple can you please help me with this issue, i have a iPhone 3gs and when i put my sim card into the iPhone it makes iphone 3gs shut down suddenly how do i fix that?
iPhone version: 6.0.1
service provider: Vodafone nzYou could restarting your phone that sometimes fixes issues
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost). -
my iphone 4 turned off by itself and will not turn back on. i have tried to 2 methods of recharge and it will not turn on. can you please help?
my iphone 4 turned off by itself and will not turn back on. i have tried to 2 methods of recharge and it will not turn on. can you please help?
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Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked. -
my ipad give me the apple sign without running up it appears all the time in the screen , i tries to reset my ipad , but still in this problem , can you please help me?
You may want to look at this about using recovery mode to restore your iPad.
http://support.apple.com/kb/ht4097 -
I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.
Again without stating the trouble shooting steps you have taken, its hard to direct you with any information.
Try a different port on the computer.
Does the iphone beep when u plug it up. ?
Plug iphone into computer and give it 3 to 4 minutes to see if it connects and is running slow.,
Delete the apple mobile device from your computer.
Upgrade itunes to newest version.
Is you USB cord defective ?
Any USB 3.0 on your system ? .
Delete or Disable any antivirus program on your computer ?
I will tell u the problem is your computer not the phone.
We could do this for hours. -
i have the ipod touch 4th generation and the screen is white, i was going to charge it and it turned white. I have tried to reset it but the apple logo will not show up and it will not turn on! i just got it for christmas... can you please help?
The way I did it was I got the free app sync:stream from the App Store and then added my ipod to my ps3's Bluetooth devices. Then went to audio settings and set output and input to 'Skaggs iPod' you then open the app and it will be listed under music as a media service. You then go to all tracks and click copy (press triangle) it will then begin to copy all of your songs onto your ps3 via Bluetooth. I haven't tried but I assume the same can be done with photos. I hope this was helpful reply if you have any questions :) good luck
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Ive lost my old apple tv and I bought a new one. When I try to mmove the arrows of the remote it dosent work. Can you please help me!!
http://support.apple.com/kb/HT1555
"Or, you can press and hold the Menu and Next/Fast-forward buttons on the white Apple Remote, or hold the Menu and right buttons on the aluminum Apple Remote, for 6 seconds to pair." -
I am trying to authorise a new computer. Apple's instructions are to select "Authorise this computer" from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us. -
hello im fation mashi im from albania i have a iphone 3 and i want to update it with ios 4.3.3 but i have fear because maybe can block the apple if i update it can you please help me ?
Since an iPhone 3G cannot be updated past iOS 4.2.1...the end of the line for that model iPhone...you can't do what you want, so there's nothing to be fearful of.
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I have bought new apple iPad but I don't know how to verify my Apple ID can you please help me
I Have bought new apple I pad but I don't know how to verify it can you please help me
When you create an iTunes account you should receive an email to the primary email address that you put on the account - that email should have a 'verify now' link in it which you need to click on and which will open a browser for you to log into your account from.
From Frequently asked questions about Apple ID :
How do I verify my Apple ID by email?
Simply follow the link in the verification email that says "Verify Now." Sign in with your current Apple ID and password, then click Verify Address. You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.
(For info these are user-to-user forums, you are not talking to iTunes Support nor Apple, nor is it 'live chat' - a fellow user will reply when they see a question and they know the answer.) -
Hello ,
I purchased my IPHONE about 2 months ago. I am visiting family in DE & this tuesday it starting to go off & on by itself. Then the icons looked like they were floating . Then I could not call or text . The SIRI device would not work. Then it would shut down then the apple icon would reappear. I took it to a verizon dealer in Rehoboth DE & they said it BUGGED OUT/It is in a RESTORE MODE. It will not turn on. We could not transfer anny of my pics or contacts. I never even had a chance to back up the memory on ITUNES.
The tech @ Verizon said to contact APPLE to trouble shoot and try and transfer the contacts from my yahoo acct.
Can you please help?
Ginaset up your yahoo account in mail, contacts, calendars as an Exchange Account and you should be able to get your contacts from Yahoo from there.
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Hi
I turned on my laptop this evening to import a new cd but it asked me if i wanted to download the new version of itunes so i went ahead to update it but it failed to update then it failed to open at all, and and runtime error keeps popping up but when i uninstalled it to reinstall it it wont install now and i cant use my ipod or ipad with my laptop without itunes and i never had this problem at all. can you please help?Hey maryncomiskey,
Thanks for the question. I understand you are experiencing issues with the latest iTunes update. The following resource may help to resolve your issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Additional Information:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Thanks,
Matt M. -
HI
I have 2 IPads, I am unable to use one of it because I have forgotten my pass code and also logged out from iCloud accidentially. Can you please help me to solve this problem.
Cheers
RaveenaFollow the instructions on this page : Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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need driver for canon mg 5250 as scanner is not working with version 10.7. Lion. Can you please help me to find the driver so scanner works with WIFI?
Try with the latest Apple driver package for Canon (released 15th Feb):
http://support.apple.com/kb/DL899
This solved my problem with the printing.
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