Apple Mobile Device Support uninstall and itunes install causes loss of internet connection
Whenever I uninstall Apple Mobile Device Support (AMDS) I lose my internet connection. The only way to fix this is to restore Windows to a previous state. I've tried troubleshooting my internet connection when this happens but Windows tells me something is wrong with both my wired and wireless connection drivers... and of course I need the internet to fix said drivers :s
I've tried repairing AMDS and this doesn't help either.
I've been trying to download itunes but it tells me a program needed to install it cannot be run. After this I can't get back on the internet without first restoring windows to a previous state. I thought that uninstalling everything apple from my system would do the trick but I can't seem to uninstall AMDS without messing up my internet drivers. What else can I try?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
Similar Messages
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I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
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im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Apple Mobile Device Support Error in iTunes 8.2.0.23 FIX
Okay, after I installed the 8.2.0.23 version of iTunes and tried to plug in my iPhone, I got a message stating essentially that the version of Apple Mobile Device Support is wrong, and to uninstall AMDS and iTunes and reinstall them. Of course, after doing that, it still gave the error.
After hours of trying things and coming up with nothing with Apple Tech Support, this finally fixed the problem. I don't know if it'll help anyone, but if it does, great!
You will need:
1. The previous version of iTunes - 8.1.1
http://www.oldapps.com/itunes.php
2. The current version of iTunes - 8.2
http://www.apple.com/itunes/download
3. WinRAR
http://www.rarlab.com/download.htm
This is what I did that worked:
1. Delete the folder "C:\Program Files\Common Files\Apple\Mobile Device Support"
2. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.1.1 iTunes installer file to your desktop.
3. Run applemobiledevicesupport.msi to install the previous version of Apple Mobile Device Support. This won't jive with iTunes 8.2. If you try to run it, you'll just get the old error message.
4. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.2 iTunes installer file to your desktop overwriting the old version.
5. Run applemobiledevicesupport.msi to intstall the new version of AMDS over the previous version.
6. Start up iTunes.
7. Plug in iPhone
It should now recognize the device.
Let me know if it works for ya!
ErikHi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
Apple mobile device support uninstall
I followed the directions to removing iTunes. I've been uninstalling Apple Mobile Device Support now for more than 2 hours. Is this normal? How do I work around this if it stays "stuck" like this. I was sucessful in uninstalling iTunes and Apple Software Update.. Can someone help?
I have been trying to uninstall all night. It would not uninstall. Finally I chose "repair" and then when that was done I uninstalled and it finally worked...
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I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
ITunes install fail - Apple Mobile Device Support not installing - Windows 8
So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
"This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.All sorted now. Sorry b noir, but I cannot remember the error. What I did was use the idea from another thread to copy the necessary files from one computer to another. Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support. I then downloaded 2 programs to make the necessary registry entries. This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key. This worked as I was now at the correct version.
-
ITunes not installing due to "older version of Apple Mobile Device Support"
I used to use iTunes before for my nano until I ran into some issues and uninstalled the software and started using Winamp. Now I'm going to get the family iPad and am going to need to use iTunes again. Here I ran into the problems. During installation, "iTunes + other random software" will reach a certain point giving me errors for an older version of certain products still existing on my machine. Through Add/Remove Programs I cleaned out my machine of all Apple software but couldn't get rid of one part; Apple Mobile Device Support v.2.6.0.32.
I get the error message:
"The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
That is a file which no longer exists on my computer.
What do I do? I don't want to have a vegetable iPad."The feature you are trying to use in on a network resource that is unavailable. ... Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Apple Mobile Device Support fails to install, remains unsolved.
i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
Thank you.
Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.
Windows XP Pro*"will support please read this and answer us"*
These are user to user forums. Apple employees do not take part in them. -
Apple Mobile Device Support fails to install ??
Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
Is there any solution yet? -
ITunes 9.2 - requires a newer version of Apple Mobile Device Support.
So, I upgraded to the latest iTunes and when I connect my iPhone to the computer, it detects it but a message pops up saying, "iTunes requires a newer version of Apple Mobile Device Support."
I've downloaded the 64-bit installer and and followed the steps of uninstalling iTunes through this --- http://support.apple.com/kb/HT1925, and I've done this multiple times, but the message keeps popping up. Help?
P.S. - my computer runs on Windows 7 64-bit.Yeah, I was looking back at some previous threads before I created this thread on how to fix my problem, and this one was of the ways. So I installed the utility and, removed the Apple Mobile Device Support entry, and restarted and reinstalled iTunes again, but AMDS still did not work when I did it.
Let's keep following up on the possibility for a while longer.
Launch your CleanUp again. *Don't remove anything at this stage.* We're having a looksee first.
In addition to any AMDS entries, are there any lines at the top of the list in CleanUp which lack a Program name, but just show (All Users) and a version number in square brackets? If so, what are the version numbers on those lines? (Best not to include the square brackets in your reply ... the forum software autoformats material inside them into links. Harmless but disoncerting if you aren't expecting it.)
Checking on this, because if an msi is damaged in the right/wrong way, it may appear in CleanUp without a program name. However, some things that ought not to be removed can appear without a program name too. Hence the doublecheck of the version numbers of any such entries. -
Apple Mobile Device Support not installing on 7 x64
Ok. I installed the latest iTunes, but for some reason it keeps failing to install Apple Mobile Device Support. I am on Windows 7 x64. Any suggestions? I've tried uninstalling and reinstalling, uninstalling every bit of Apple software from my computer, and uninstalling and reinstalling the iPods drivers.
I have this same question. I have been working on this for hours. Apple Mobile Device Support no longer appears in my program file so I cannot repair or uninstall it when I do a complete uninstall and reinstall. I have even extracted the Apple Mobile Device Support file from the iTunes .exe and it still won't install.
I have made sure that Windows Installer service is running. I have turned off my security program. I tried to use an old Apple Mobile Device Support file but iTunes rejects it. It does appear under services though and is running.
Any suggestions? -
I've had a problem syncing my iphone to itunes ever since updating to 10.7 , so i reinstalled itunes.
When that didn't work, i uninstalled itunes and all programs related to it (quicktime, apple application support, apple mobile device support, apple software update, mozilla firefox, and safari), and reinstalled itunes again, but to no avail.
I've tried repair in add/remove programs for itunes, but it didn't work.
When I tried to do that with any of the other itunes related applications, I got this message: "The feature you are trying to use is on a network resource that is unavailable. "
When i browsed for the location of any of them, the were no where to be found on my computer.
Can someone PLEEAASE help me because this is reallllyy stressful for me??(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Application Support entries and click "Remove", as per the following screenshot:
Next, select any Apple Mobile Device Support entries and click "Remove", as per the following screenshot:
Next, in the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC. uninstall, then reinstall iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
(That should reinstall the three dodgy components.) -
How to repair the Apple Mobile Device Support
Today I installed iTunes 10.5 on my 64-bit Windows 7 but it did not work well. It crashes everytime I check the backup of my mobile devices. When I conneted my iPhone to my computer, it didn't show in iTunes. Then I checked task manger and noticed that AppleMobileDeviceHelper.exe always jumped out, showed for about 3 second then disappeared again.
So I uninstalled Apple Mobile Device Support. And everything just worked just fine, except all the mobile device functions were disabled.
I have tried uninstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support, deleted all the files connected to Apple, then reinstalled iTunes. But the problem was still there.føkkk apple!
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Newer version of Apple Mobile Device Support required
When I plug in my iPod touch into iTunes, it gives me the following error message:
*"iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again."*
I ran the diagnostics thing in the Help column with all four categories unchecked, and here are my results (I took out some of the irrelevant things, like my video card details):
+iTunes 9.2.0.61+
+QuickTime 7.6.6+
+FairPlay 1.8.20+
+Apple Application Support 1.3+
+iPod Updater Library 9.2d4+
+CD Driver 2.2.0.1+
+CD Driver DLL 2.1.1.1+
+Apple Mobile Device 2.6.0.32+
+Apple Mobile Device Driver 1.45.0.0+
+Bonjour 2.0.2.0 (214.3)+
+Current user is an administrator.+
+The current local date and time is 2010-07-13 18:21:40.+
+iTunes is not running in safe mode.+
+WebKit accelerated compositing is disabled.+
+HDCP is not supported.+
+** External Plug-ins Information **+
+No external plug-ins installed.+
+iPodService 9.2.0.61 is currently running.+
+iTunesHelper is currently not running.+
+Apple Mobile Device service 2.50.39.0 is currently running.+
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying *"Fatal error during installation."* I tried uninstalling in CCleaner, and that wouldn't work either.
Normally, I would do a system restore, but this problem started in late June, and restore points before July were all deleted because my system two weeks ago had 0 MB space.
Please help...I don't know what to doExcellent information, thank you.
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying "Fatal error during installation." I tried uninstalling in CCleaner, and that wouldn't work either.
I suspect there's a damaged AppleMobileDeviceSupport.msi for the earlier version of AMDS on the system, kevin. (That can certainly cause the "Fatal error" when uninstalling AMDS.) So, if that's what is going on, if we can clear the installation database for your existing AMDS install we can probably get the new version to install.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC and try uninstalling and reinstalling iTunes 9.2 again. Does the install of the new version of AMDS go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
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