AppleCare Plus problems purchasing after activating phone
First time owning an apple product and unaware of so many restriction on apps,warranties and the like.
Iphone5 just activated July13th, registered online and surprise *warranty exp 6/1/14.
Wait a minute, I just activated the phone called 3 reps and 1 phone contact all rude and unhelpful to a new customer.
What I learned is that Apple has 2 plans (applecare and applecare+)
What I did NOT know is that if you PURCHASE and IPHONE you MUST ACTIVATE immediately for the applecare+ warranty.
This warranty covers accidental damage, and if you are an NEWBIE like me and wait to activate you are screwed.
As a customer, I suggest APPLE inform upfront that APPLECARE+ must be purchase ASAP after purchase even if UNACTIVE phone is in sealed box.
I called all these people to let them know I was unaware of this, I just activated my phone 10days late and they just shut me down. Seriously, my phone still has the screen protectors that came with it..
*** Just wanted to inform NEW IPHONE CUSTOMERS of this STRICT APPLECARE+ warranty
Certainly I can buy the regular applecare but I dont even think of keeping such product with such rude service.
*** BUYERS REMORSE for sure, very UNHAPPY NEWBIE APPLE Virgin
If you know of anyone at apple that can assist with adding Applecare Plus let me know.
You actually have 30 days from your original purchase date to buy the AppleCare+ if you are in the US. If you do not buy it at the time of purchase you will either need to bring it to an Apple Store and have them inspect the phone for damage, or call AppleCare and have them run a diagnostic report to check for damage.
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AppleCare versus AppleCare Plus problems purchasing
Hello everyone!!!
I've bought each and every iPhone that has come out---in all variations and I've really never had any problems. Naturally, when the iPhone 4S came out in October 2011, I bought one from the Apple Store online. At that time, the original Apple Care was still available and there was NO requirement to add it at the time of purchase or within 30 days.
Now, it's several months later and I want to buy the original Apple Care for my iPhone 4S. My iPhone 4S is still under the original warranty until 10-12-12. However, the staff at Apple Store online is repeatedly telling me that I can't buy the original Apple Care. That is does not exist and because it's been over 30 days since I bought my iPhone 4S, I can't buy AppleCare +.
(Which THAT I understand.)
My question is------- has anyone else run into this problem and how was it resolved?? Since there was NO AppleCare Plus offered at the time of the iPhone 4S release, why am I being denied the option to further protect my iPhone as I have EVERY OTHER iPHONE IN THE PAST??????
The girl I spoke to tonight essentially told me I had no idea what I was talking about and referred me to Customer Service----but since I've been buying Apple products for 25+ years and I've been buying AppleCare for EVERY product I have since that has been offered, I don't understand why I'm going to be stuck in limbo with this phone. It is really frustrating me.
Any ideas that anyone has I would really appreciate! If you've had a similar problem, please let me know how you solved it.
THANK YOU!!!
PDUB OKCWell Good news everyone!! I called Technical Support with AppleCare and they sold me the original AppleCare coverage for both my iPad 2 and my iPhone 4S. I spoke to a VERY nice gentleman named Miguel who told me they had been running into this problem with some customers that had just been in limbo because of the status change of AC----but that the original AC was still available if the original warranty was still intact. So, YEAH! Apple came through and this is yet another reason I am such an Apple devotee!
GOLD STAR FOR APPLE AND MIGUEL IN TECH SUPPORT--SAN ANTONIO!
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RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport -
Text messages and phone calls from March 2012 to date are missing after activating iphone5
text messages and phone calls from March 2012 to date are missing after activating iphone5. I backed up my 4 before activating my 5. Can i retrieve them somehow?
i would not want to bet on nokia ever releasing a patch or update in the software to allow this function on this particular phone.
if you look at nokia phones over the years, they have added functionality like this across a wide range all at once, take for example timed profiles on symbian phones. these have only just been phased in.
i do not think it is a development cop out, more along the lines that nokia is a huge company and as such would have a huge effor in market research. if they didnt pick this out through their market researc, why spend the money adding it?
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I have purchased a new iPhone on the online store, but how come Apple can send me a repacking old device (with scar on both the border and the cable port)!!!!
And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons???? This action make me very angry. I have pay for my goods, but they are giving me some repacking rubbish, and trying to treat me as a beggar????
I have make the request to give me back a new device in good conditions, I will wait and look for what they will delivery.Do you feel better now that you have vented?
This is a user to user forum... if you want/need assistance, contact Apple directly. -
Can I purchase applecare plus from Apple if the Iphone is purchased from a separate dealer (e.g. Costco)?
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(108846) -
Many problems with software activation with software purchased online
All:
In the last few weeks, I have had a lot of problems with software activation.
I purchased 10 copies of Office. 5 would not activate. I took the software back to the local as suggested by customer service, but was denied an exchange.
I purchased 7 copies of Adobe Photoshop elements. 3 activated, the rest did not.
What is going on? Can I get these replaced, refunded, or activated?
Thanks.Greetings captainkeys,
That’s quite the amount of software to purchase! I’m sure you were quite disappointed to find that not all of the software codes seemed to be activated, delaying your use of the software. I’m glad you’ve reached out to us in multiple ways to see what options are available to you, and I apologize if we have been unable to find a resolution for you.
Using the email address you registered with the forum, I was only able to locate eight copies of Microsoft Office, and couldn’t locate any copies of the Adobe Photoshop Elements. That being said, I was able to see that some of the codes did fail to process through the activation process. I would be happy to look into getting these activated for you.
That being said, I am sending you a private message to gather further information from you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Eek. Sounds like something in the app caused some serious software issues. You can try a hard reset, but I'd imagine you're probably going to have to do an iTunes restore to get it running right again.
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