I lost my upgrade eligibility after activating phone bought 3rd party to replace broken phone to get me by until my upgrade date (2 months after phone broke), is this right?

My Iphone 4 broke 2 months before my upgrade date and I bought another iphone 4 from a friend to get me by until then.  I activated it and thought all was gravy until I go to upgrade to an Iphone 5s.  It says my upgrade isn't for 2 more years from the activation date of the phone I bought 3rd party.  I'm very upset about this and would like to get to the bottom of this.  I've tried talking to sales reps both in person and at the store and they acted like deer in headlights about the issue.  Should I ask for a copy of my upgrade history?  I'm very tempted to end my contract if this cannot be resolved.

How To: Direct Message  and  Joe L

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