Application object for users to request remote assistance

Hi
I want to lock down my users' desktops by changing the Windows shell to Application Explorer but still want my users to be able to request a Remote Assistance session with the list of pre-defined operators.
I have my policy setup and my users' can go to the Remote Management section of the Adaptive Agent and from there, request a remote assistance session.
How can I do this without my users' having to go to the properties of the Adaptive Agent?
Thanks
rdc

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Similar Messages

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
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Hope this helps.
Thanks
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Hi,
There are quite few differences in the standard code snippet given by SAP Help on UCD and the once that you put above in the question.
Below is standard snippet.
Hashtable<Object, Object> env = new Hashtable<Object, Object>();
env.put(Context.INITIAL_CONTEXT_FACTORY,
IPcdContext.UCD_INITIAL_CONTEXT_FACTORY);
env.put(Context.SECURITY_PRINCIPAL, user);
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pcdCtx = (IPcdContext) ctx.lookup("");
============================
Check the ones highlighted in BOLD and compare them in your code. In your code when ur doing initial lookup you are not using the Correct class type cast for the returned lookup object!
Your code shows as below:
pcdCtx = (com.sapportals.portal.pcd.gl.PcdGlContext) initialContext.lookup("pcd:portal_content");
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pcdCtx = (IPcdContext) initialContext.lookup("pcd:portal_content");
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Post Author: lacc
CA Forum: Crystal Reports
Sorry for this basic question but Crystal 9 is no longer supported and I am having trouble finding any documentation about how to configure ePortfolio let alone obtain any help from Crystal support.
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Post Author: lacc
CA Forum: Crystal Reports
I think I've worked out that we are actually using ePortfolio Lite. Would anyone be able to confirm if there are any configuration options for ePortfolio Lite? I think we only have the Crystal Reports 9 Advanced version, not Crystal Reports 9 Enterprise. Would this mean that we therefore only have ePortfolio Lite not ePortfolio?

Athorization Object for User Parameter ID

SAP gurus:
In the project, we have introduced a Z_ user parameter.
And users are allowed to flag this parameter on / off via su01 transaction.
The question is: can we link user-parameter with authorization objects?
In that case, we could further set-up authorizations to restrict which user-group can use this parameter
and which group can not.
Best regards.
Vincent

Hi,
Please maintain a table which has got fields : User Id and Parameter Status (on/Off)
Then you can put a restriction based on the values present in these table for any program.
Please check the below link :
http://help.sap.com/saphelp_40b/helpdata/en/e5/164b6e5733d1118b3f0060b03ca329/frameset.htm
Regards
Sreedhar Reddy

Upgrading/re-installing application quits for User

When I re-instllaed Sorenson Squeeze it would not start "The application unexpectedly quit... etc" No amount of re-installing, optimizing, etc would fix this. The work-around was to create a new User and install it from there. No more problems.
Then the same thing happened with an upgrade of Motion. "The application unexpectedly quit... etc". Installing it from the apternative User solved the problem, but Motion will only run from that User account.
Today it happened to a colleague who was upgrading iShell from 4.0r9 to r10. He kept receiving a "Process Error (-600)" and nothing would open. I suggested the new User trick and it worked for him.
A nice work-around, but there is obviously a problem here. This did not happen in 10.3. Any ideas about what's going on?

Thanks macjack for a speedy and really helpful reply - it's filed. I've already tried the fonts and permissions, but I just went through your suggestions again with Motion. No joy I'm afraid. Here's the relevant bit of the crash report (I think - it's witchcraft to me)
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907c7af0 CFGetAllocator + 24
1 com.apple.CoreFoundation 0x907c84ac CFURLCopyFileSystemPath + 28
2 Ozone 0x011b6df4 +[OZFileSystemLibEntry buildTree] + 532
3 Ozone 0x01356fb0 -[OZFileBrowserController buildTree] + 96
4 Ozone 0x0135b920 -[OZLibraryControllerBase viewDidLoad] + 3888
5 Ozone 0x013569b8 -[OZFileBrowserController viewDidLoad] + 104
6 Ozone 0x0108d8a0 -[OZPBXModule _viewDidLoad] + 288
7 Ozone 0x0108d2ec -[OZPBXModule view] + 124
8 Ozone 0x0117a5f4 -[OZTabbedModule addTabViewItem:module:] + 68
9 Ozone 0x01146710 -[OZLibraryInspectorController viewDidLoad] + 128
10 Ozone 0x0108d8a0 -[OZPBXModule _viewDidLoad] + 288
11 Ozone 0x0108d2ec -[OZPBXModule view] + 124
12 Ozone 0x0108fda4 -[OZPBXWindowController _installModuleView] + 100
13 Ozone 0x010905c4 -[OZPBXWindowController initWithModule:] + 68
14 Ozone 0x0108f760 -[OZPBXModule setWantsModuleWindow:] + 192
15 Ozone 0x011464c0 +[OZLibraryInspectorController instance] + 96
16 Ozone 0x0114946c -[OZScreenLayoutManager loadInitialLayout] + 92
17 Ozone 0x0114964c -[OZScreenLayoutManager loadInitialDocLayout:] + 60
18 Ozone 0x0114e304 -[OZDocWindowController windowDidLoad] + 852
19 com.apple.AppKit 0x937f2ca4 -[NSWindowController _windowDidLoad] + 332
20 com.apple.AppKit 0x937ef678 -[NSWindowController window] + 128
21 Ozone 0x01083260 -[OZObjCDocument showWindows] + 192
22 com.apple.AppKit 0x9383bed4 -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 132
23 Ozone 0x013a9228 -[OZDocumentController openUntitledDocumentOfType:display:] + 232
24 com.apple.AppKit 0x9379fff0 -[NSApplication sendAction:to:from:] + 108
25 com.apple.prokit 0x962c5bdc NSProCenterRect + 32000
26 com.apple.AppKit 0x9379ff24 -[NSControl sendAction:to:] + 96
27 com.apple.AppKit 0x9379fe04 -[NSCell _sendActionFrom:] + 156
28 com.apple.AppKit 0x937b9e1c -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1020
29 com.apple.AppKit 0x937b9a04 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 564
30 com.apple.prokit 0x962f6850 NSProApplicationLoad + 197300
31 com.apple.AppKit 0x937b9428 -[NSControl mouseDown:] + 536
32 com.apple.AppKit 0x9375ac30 -[NSWindow sendEvent:] + 4616
33 com.apple.prokit 0x962e3858 NSProApplicationLoad + 119484
34 com.apple.AppKit 0x93703c74 -[NSApplication sendEvent:] + 4172
35 com.apple.motion 0x00010a58 0x1000 + 64088
36 com.apple.AppKit 0x936fb0b0 -[NSApplication run] + 508
37 com.apple.prokit 0x962c6514 NSProApplicationMain + 288
38 com.apple.motion 0x0000ec24 0x1000 + 56356
39 com.apple.motion 0x0000d7e8 0x1000 + 51176
40 dyld 0x8fe01048 dyldstart + 60
Dual 2.3 PPC G5 Mac OS X (10.4.6)

Application object for users to request remote assistance

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