Apps disappeared Photosmart 7520

I have a HP Photosmart 7520 that has been working fine until today. I added paper and all the apps disappeared from the top of my screen. Yes, I might have accidentally pushed something. How do I get them back? I had personalized the apps when I first got the printer, and I would hate to start from the beginning. Thanks!
This question was solved.
View Solution.

Hi there, I know this might sound very basic but are you sure the printer display is showing the home screen? Removing or adding print apps to the 7520 is done through your ePrintCenter/HP Connected account. Log in to your account and click on the Printer or Devices tab depending on whether yours is an ePrintCenter or HP Connected account (the HP Connected website is the successor to the ePrintCenter site). From there you can see what apps are installed on your printer and re-add any apps that were once installed.
Post back if you're having any problems.
Best.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Similar Messages

HP Photosmart 7520 "Get More" icon for apps

Printer only a few days old. Had the "Get More" icon on the app line on the homepage the first day, but after second day it has disappeared from the App bar. Any suggestions on how to retrieve the "Get More" app (icon)? I am using the printer wirelessly with an iMac OS X Lion 10.7.5. Checked HP Connected online in Apps for my printer, but there isn't a way to reinstall the "Get More" app; it isn't listed in the App section. Thanks!
This question was solved.
View Solution.

Yes AnnaMarie57, to add apps to the Photosmart 7520 you will need to use the hpconnected.com website. It really does make it easier (albeit a little less convenient), with a full text search to search and add apps to your printer. Have you already signed up to hpconnected.com and added your printer?
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Apps not working on HP photosmart 7520

Hello..
New here so apologies if iv posted this in the wrong place!
Iv just purchased a photosmart 7520 all in one printer and everything on it works perfectly apart from the apps on the touch screen. Everytime i touch an app or touch the icon to get more apps a blue circle appears and says apps updating... then within about 5 seconds it comes up saying cancelling and then goes back to the home screen?
I thought maybe it was because i had just set it all up and everything needed time to download and install but i set it up at 10am today and now at 7pm this is still happening. I have tried searching forums and googling my issue but i cant seem to find an answer anywhere, its almost like no one else has had this problem.
Its connected to my router and i know this connection is fine as i have printed off photos fom my iphone and sent pictures to it from my laptop wirelessly. Iv tried all the usual things like turning off and rebooting, disconnecting the wireless etc.
Any advise on this will be very much appreciated
Thank you x

Hi Amberbamba,
I'm sorry to hear you are having problems activating the apps on the front panel of your printer.
Please call HP's Cloud Services at 1-855-785-2777 if you live in the US/Canada region. If you live outside the US/Canada region, please click on the link below to find the Technical Support number for your country/region.
HP Technical Support Numbers Map
http://www.hp.com/cgi-bin/hpsupport/index.pl
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7520 - Get More Apps

Just purchased a new Photosmart 7520 Printer and downloaded latest software update from HP and installed. I am using an iMac running OSX Maverick Version 10.9.1
Everything works except for the Apps Update - when I hit the Get More button on my Printer Control Panel it starts to update but quickly cancels out. It does the same for any of the 5 - Icon Buttons shown on the Printer Control Panel. I assume the problem has to do with HP software not being capatable with the latest Maverick OSX software?
Any ideas?

can get e print

Photosmart 7520, no apps control panel

Hp photosmart 7520 printer, operating on windows 8, i was wondering where or what happened to the apps on the control panel, this is the second printer that i purchased of this kind and one has apps already on the control panel and the other one doesn't. How can i get the apps on the control panel. I dont want to schedule anything to print i just would like to print as needed from the printers control panel.

Hi nikki101,
Welcome to the HP Support forums. I understand that one of your Photosmart 7520 printers doesn’t display an apps on the front panel of the printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7520 Scan software access disappeared when Windows 10 was installed.

Under Win 8.1 I would click in the printer desktop icon to select the connect 7520 printer. Three optins would be displayed and I would selec the middle one for scanning. Now that icon wants to setup the printer for WiFi usage, install printer to a USB port or come back later - no scan options. What do I needed to do?

Hi , Welcome to the HP Forums! I see that your HP Photosmart 7520 Scan software access disappeared when Windows 10 was installed. I am happy to help! Please try the steps within this guide, Scan Software Won't Open or Scan with USB Connected Printer (Windows), and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Remove apps from HP Photosmart 7520

I have signed up with HP connected and now it prints out a daily calander, recipies weekly menus and it is waisting paper and I would like to remove these from printer. How do I do this?
This question was solved.
View Solution.

Hello 40stinemates,
Welcome to the HP Support Forums!
I think I have found a way to stop the scheduled Printables on for the Photosmart 7520 for you.
How to Stop or Pause Scheduled Printables<---
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7520 being sold when they know its not working correctly.

With HP reccommendation last week, I purchased the Photosmart 7520 all in one printer for my Mac from Best Buy in Portsmouth. I installed, uninstalled and re-installed 6 times as I could not get the apps to work. I placed the call to HP and the guy said "oh, we do not support those apps that you see on the top part of the printer screen, only the ones below. He told me to download the manual and that might help me... really... So the next day, a deep breath, and I began again figuring I was doing something wrong. Still would not work. I decided to try HP again, it was a new day. This time after explaining everything the technicial support person told me there was indeed a problem and they know it and are working on this. I said why would HP continue to sell something that clearly does not work. He agreed... I can now see on this help area, this is an ongoing problem and not something new. The tech I spoke to did not tell me there was a fix being worked on at all.
So now I guess I need to box this up and return it to Best Buy. Oh and also another funny thing that does not work. I can not use the touch screen period. If I want to print or scan, I need to do so from my computer - oh, and I can't print on 4X6 photo paper, it will not feed... HP you have dissappointed me.

Hello dfull,
Welcome to the HP Support forums. I understand that you are having issues with your Photosmart 7520 printer.
I just sent you a private message. If you are not sure how to check your forum private messages, this post has the instructions.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7520, eliminating toner cartridge skankware

I have a photosmart 7520 I am very disappointed with.
How do I prevent the perpetual pop ups advertising HP consumables?
I routinely get a sequence of 3 pop ups.
When I use the HP utility to attempt to control the HP alerts the application crashes "critical error occured. please restart application ..."
I will discard the printer but woudl like guidance for how to expunge the advertising daemon.

Hello twdeckard, and welcome to the HP Forums.
I see you are looking into printer pop-ups. I would like to try and assist.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers. Once you have launched the software, select which programs you want installed.
Please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP photosmart 7520 all in one

Purchased new HP 7520 printer and am using an iMac with OS x Maverick system. When attempting to print from the iMac, the printer selects the main tray instead of the photo tray. Photo tray is selected as default in settings on the iMac, as well as on the printer. I've attempted to print from the iPhoto app as well as the Lightroom app. Neither works.
The photo tray WILL select when printing from my iPhone, however. Is there a driver error or something that needs corrected? I see that this seems to be an ongoing problem from viewing the forums. I hope there is a solution. Otherwise it gets returned tomorrow. Please help.

Welcome to the HP Forums ADowns,
I read your post which indicates that you are unable to print to the photo tray on Maverick. But the Iphone prints to the photo tray fine. I can help you with this.
Are you using the Full Feature download drivers from HP?
HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again from the photo tray again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't access or delete Print Apps on HP 7520 printer

When I try to access an app on my printer all I get is a message "Apps Updating" "The apps content is updating. You cannot access apps now. Please try later." When I go to HPConnected to try and remove apps, nothing shows up in My Printables. I really would like to get rid of them. I will never use them because I don't want my printer print out stuff on it's own. All they do is clutter up the screen and the buttons are so large you hit them by accident.
I really wish vendors would stop loading apps and things nobody wants aon their products. If I want it I,ll load it.

Hi LAW1953,
Welcome to the HP Support Forums. I see that you would like to remove the Printables from your Photosmart 7520 printer.
If nothing is showing up in the My Printables in your HP Connected account are you trying to access them using a Safari browser? If so please try to access the printables from another browser (Internet Explorer, Firefox, or Chrome).
I have included the Remove ePrint and HP Printables in HP Connected document although it sounds like you are aware of the steps in it to remove the apps. Please note that removing the apps, will not change the layout of the screen, the space currently given to the apps will still remain dedicated to the apps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How can I stop my photosmart 7520 printing Samples, Bookmarks and various other pictures ?

Every morning the printer automatically prints various Dreamworks pictures, childrens bookmarks, samples of masks and origami and is wasting huge ammounts of ink. how do i stop this please. HP Photosmart 7520 connected to a mac

Hi there,
If you have previously setup some scheduled print deliveries, you will need to cancel these from where they were originally setup.
They were most likely setup through your e-Print centre login so you should be able to cancel them there. Here's a link to some infomation on Managing Scheduled Delivery Print Apps:
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Can not connect to server HP Photosmart 7520

i am getting "cannot connect to server" on touchscreen for HP Photosmart 7520 when trying to access apps like "samples". Wifi router name and connection verified in settings. Have tried replugging printer and resetting router with no change. Items will still eprint from iPad2, computer and smartphone though...

Hi there, try the following:
Copy the printers IP address into the URL bar of the browser of your choice on an internet connected device (laptop/smartphone/tablet) that is on the same network as the printer
This will open the printers embedded web server page (EWS)
Click on the "Network" tab on the page (see the example for a PS 6510 below)
Set a manual DNS server setting using the values in the image below (8888 / 8844)
Click Apply and try accessing apps from the printer front panel again
Hope this information helps resolve the problem.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to Web Services Options

I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

J-L-B
Welcome to the HP Community Forum.
The following might help:
Reset Web Services in ePrint Printer
If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
Install Full Feature Software – Photosmart 7520
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Apps disappeared Photosmart 7520

Similar Messages

Maybe you are looking for