Are Email attachments not being saved

When saving an email I have the SAVE attachments box checked.  However the attachments are NOT saved in the rtfd document.  Any fix available? 

Hi,
This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming
email feature of SharePoint. Please try the following steps:
1. Open Exchange Management Console
2. Go to Organization -> Hub Transport -> Remote Domains (Tab)
3. Create New Remote Domain
4. Name can be whatever you want e.g. SharePoint
5. Domain Name = <domain of SharePoint server> e.g.
sharepoint.contoso.local
6. Click New to create that object
7. Then edit the new remote domain
8. Go to Message Format (TAB)
9. Under Exchange Rich-Text Format select “Never Use”
You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7
Xue-mei Chang
TechNet Community Support

Similar Messages

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    Hi,
    This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming
    email feature of SharePoint. Please try the following steps:
    1. Open Exchange Management Console
    2. Go to Organization -> Hub Transport -> Remote Domains (Tab)
    3. Create New Remote Domain
    4. Name can be whatever you want e.g. SharePoint
    5. Domain Name = <domain of SharePoint server> e.g.
    sharepoint.contoso.local
    6. Click New to create that object
    7. Then edit the new remote domain
    8. Go to Message Format (TAB)
    9. Under Exchange Rich-Text Format select “Never Use”
    You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7
    Xue-mei Chang
    TechNet Community Support

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