Attach to email or share online crashes Acrobat X

Acrobat X crashes when I try to attach a file to email or to share it
online. IS anyone else having this problem?
Thanks,
Magda

Outlook 2011 is not a supported email client for Acrobat X. It will work fine if you use Mail.app as the default mail client.
Thanks,
Abhilasha

Similar Messages

Attach to Email - more than once?

In Acrboat X Pro, if you want to send a document via email, you go through "Share". This then sets you up to send the current document via email. If you want to do this twice, the document name is gone though, and unless you know the entire path structure to the document, the only option appears to be to shut down acrobat and restart it. I'm sure I'm missing something here. How do other people send a document out twice via email?

I am running into this issue as well. The proposed solution does not work.
Issue: Pressing e-mail button on toolbar, File>Attach to email, or Share ONLY works the first time. Following attempts fail unless you either click on Add File (under Share option) or close then reopen the PDF and repeat sending process.
Question: Is there a setting, within Adobe Acrobat X Pro, which tells the software to use the same path/document for repeatedly attaching to e-mails.
Example: I have a pdf open. I click the mail icon and send this document out to others, but forget somebody. I attempt to send the document again, but the Select Any Type of File field is blank. As a user, I want this field to auto-populate as it did for the first e-mail.
Thank you in advance for any advice given.

Where did "Attach to email" go as a form field action in Acrobat X?

I just upgraded to Acrobat X from 9 and love it but there seem to be a few options missing. I build and maintain forms for several different countries in my organization and need to include a button in my forms for the user to attach the form to an email. In 9 I would just go to field properties, actions, execute meni item and select attach to email. This option does not appear in 10.
I want to keep this action instead of a true submit button because the final destination changes based on country/location of the user. How do I get the Attach to email action back?
Kevin

Hi there,
Glad you found the solution; this is actually the forum for Adobe FormsCentral, a new online form-building service (http://formscentral.adobe.com), so it's not likely that we'd have been able to give you the answer ourselves! You may want to re-post this info in the Acrobat Users' forum:
http://www.acrobatusers.com/forum
Best of luck!
Rebecca

Outlook crash when using Attach to Email...

Strange problem occurring when attempting to email a pdf.
I have the document open in Acrobat. I hit the Attach to Email button and a new Outlook email window opens and attaches the pdf. No problem there.
I fill in the addressee name and then begin to write my preamble. If I send RIGHT AWAY, the email goes without a problem.
If I take more than 30 to 45 seconds, a timeout of some kind occurs and Outlook crashes the second I hit the Send button.
This issue has happened to myself and several users in-house on various occasions, never predictable and random. It has gotten to the point that we are afraid to leave the email and just power it out quickly, hoping that Outlook won't crash.
We are all using Outlook 2003 and Acrobat 8 Standard, fully updated and current.
Some help would be appreciated.
Thanks!

I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
Open command window (Start>Run and type cmd).
Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
Create a dmp file by running the following: adplus -hang -pn outlook.exe (-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name).*
A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
Go to File>Open Crash Dump and locate the file above.
Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
This is an example of the dump:
*If outlook is crashing instead of getting hung up, then you will need to run adplus in crash mode instead. This needs to be done before the problem is created as opposed to waiting when outlook become hung. To do this run adplus -crash -pn outlook.exe. The dmp file will be created once Outlook has crashed in the windows debugging folder.

Acrobat 9.0 - "attach to email" function no longer works (Win 7, MS Outlook 2010)

Dear All,
All of a sudden, my "attach to email" function no longer works. If I open a PDF in Acrobat 9.0, and I try to "attach to email," nothing happens. This feature has always worked for me in the past. When I check for updates, Acrobat reports that I'm up to date. I recently updated Flash Player 16 and Reader XI (11.0.10).
My OS is Windows 7, 64 bit, and I use MS Outlook 2010.
Thanks so much for your time.

Hi rlee711,
You might need to refer this kb file to resolve the issue:
Attach To Email doesn't work | Acrobat 9.4.2
Although, Acrobat 9 is not compatible with Outlook 10, I would like you to prefer using only the supported product.
To understand in detail, please refer the link given below:
Compatible web browsers and PDFMaker applications
Regards,
Anubha

Acrobat 9.4.2 update breaks 'attach to email' functionality

Everyone - The recent 9.4.2 CPSID_83708 Acrobat update has caused the 'attach to email' function not to work. This is happening for at least two of my users whose computers are running Windows XP Professional. I just installed the update on my Windows Vista machine in an effort to recreate the issue, but the problem did not manifest itself in my Vista machine.
I have read with interest the print problems that several users are reporting related to this patch. I have had no problems printing, but the 'attach to email' issue is extremely troubling to us. I realize that the work-around is to send the attachments directly from our email program which we are doing. However, this does not decrease the urgency to get this resolved. Some of our users are extremely accustomed to accomplishing tasks in a certain manner, and much stress results when I try to change their habits.
When they click 'attach to email', an error message comes up that says 'Adobe Acrobat 9.4.2 has encountered a problem and needs to close.' I am attaching the detailed information that I could view from the error window below. Please advise on how I can uninstall this 'uninstallable' patch. I have currently advised users to opt out of any Adobe updates, but I am sure that people will continue to receive them.
Thanks in advance for any help with this.
Penny Downey

Could someone from Adobe respond to this specific issue so that we know we are being heard? Will the fix for the print issue also resolve the 'attach to email' problem? Is there any work around other than telling users to attach directly from their email programs?
Thanks in advance for your response to our concerns.
Penny

DEP crashes Adobe Reader 9.4.2 when using attach to email

Hi
I face a problem on our two windows 2008 SP2 RDS servers. When viewing a .pdf file in Adobe Reader 9.4.2 and using the attach to email option the program gets shut down by Data Execution Prevention and crashes AR. Usually with one of these errors.
Faulting application AcroRd32.exe, version 9.4.2.220, time stamp 0x4d467676, faulting module dhcpcsvc.DLL, version 6.0.6002.18005, time stamp 0x49e03708, exception code 0xc0000005, fault offset 0x00001895, process id 0x3e04, application start time 0x01cbe879dbad53f0.
sometimes its dhcpcsvc6.dll too.
We're running Outlook 2007.
It is not possible to add AcroRD32.exe to the exceptionlist for DEP.
Any word on how to fix this?

Could someone from Adobe respond to this specific issue so that we know we are being heard? Will the fix for the print issue also resolve the 'attach to email' problem? Is there any work around other than telling users to attach directly from their email programs?
Thanks in advance for your response to our concerns.
Penny

Acrobat 9.4 / Outlook 2011 – Attach to email not working

Acrobat 9.4 / Outlook 2011 / OS 10.6.4
I am having a very annoying issue with the "Attach to email" feature in Acrobat 9.4. I keep getting the error below every time I try using this feature. I don't have the same problem if use/switch the email client Mail from Apple. Just wondering if this is an Adobe issue or a Microsoft issue.
Thank you,

Yes at one time Acrobat only supported Entourage, a ver obscure program called Mailsmith, and Eudora, and Apple Mail. (Eudora was taken over by Mozilla Or rather the R&D for it was handed over to Mozilla.)
Yet most everyone on apple side of equation use ThunderBird, SeaMonkey, Even Opera. the message I receive is That Seamonkey or Thunderbird doesn't know how to talk to your email clent. Yet in their specifications Mozilla products show they are Mbox compliant.
On PC side they will talk to just about any Email except Mozilla Products. Its as if they put in features yet don't support software that can handle the features so most people are stuck un able to use the fetaures. Why can't Adobe get along with other software vendors. Is there Software Devopment staff so out of touch or have such a low skill set That they don't know how to write code but those name applications?
I put a Bug report for support of Mozilla Products for uears do it about once or twice a year for last 10 years or so. Goes in one ear and out the other.

Acrobat 7.0 - internal error when attaching to email

I have Acrobat 7.0 on a Windows Server 2003 machine with Outlook 2003 and everytime I click the attach to email button I get an "An Internal Error has Occured". I want to be able to email the pdf directly from Adobe rather than save the file and attach it to an email.

The MAPI trail was the right one. Sever 2003 doesn't recommend the use of Outlook on Server 2003. There are some work arounds but they are too sophisticated for me. Thanks for your response.

Making 'attach to email' button as a hyperlink has disappeared in acrobat X pro

hi
I have upgraded to Acobat X pro from Acrobat 8 (CS3). I make brochures in indesign and then add some buttons in acrobat that can't be done in indesign. One button I nake is a 'attach to email' button. I can no longer see this option in create a link/custom link/actions/add
can someone please advise how I can still do this as my client still wants this button on the back page of all their brochures so they customers can easily pass the brochure onto someone else

no, this is not what I need
Your screen dumps are to show where you can attach a pdf to an email from the file menu in a pdf. This is not what I want
I use the draw a button using the 'link' tool in acrobat
this tool opens a dialogue box called create a link and I choose
custom link which opens another dialogue box and I choose
the action tab, selct an action 'add' and choose from the options here except pro x has had the 'attach to email' action removed
I need to get this in order to make a button on the pdf that a customer can click and then send the pdf to an email address that they enter

Acrobat 9 - Attach to email - missing subject line?

I just upgraded to CS4 from CS3. In Acrobat 8 when I am viewing a PDF if I go to the File menu and select (Attach to Email) I am taken to my mail app and an email was created with the attachment and the subject line is filled in with the file name. With Acrobat 9 when I try to do the same thing it does not include the subject line. Is there some sort of preference I can change to get it to include a subject line?
I send a lot of PDFs to customers and that feature in Acrobat 8 is a convenient time saver.
Thanks.

I have both versions on my computer because some of us have clients with deadlines and can't afford to spend hours trying to find out why new software isn't working the way it used to or should.
I sometimes produce up to 50 pdf proofs a day from InDesign layouts that need to be emailed to my clients for review. It was so smooth to be able to just hit the button, have the pdf attach itself to a new email message WITH THE NAME OF THE EMAIL AUTOMATICALLY PLACED IN THE SUBJECT LINE, type in a small note and hit send. Now, thanks to some coding anomoly in 9.0 I have to remember to hit SaveAs BEFORE I hit the email button, select the name of the file, copy the name of the file, hit the email button, then paste the name of the file in the subject line.
This wouldn't be so frustrating if I didn't literally have YEARS of being able to use that feature. Also, if even half the features Acrobat purports to have even worked consistently I could see tweaking it, but it's been known in the industry since day one that most of the extraneous "features" don't even work like they're supposed to.
Portable Document Format was a brilliant concept and works beautifully as a way of consistently displaying and printing layouts across platforms, it's vastly superior to Powerpoint for presentations when the original design can be created in a layout program. Unfortunately Adobe decided to attach features to it that weren't properly tested so it's clunky to actually use, many of the features don't behave consistently or at all, and people can't create their presentations in it so they turn to Powerpoint because MS figured out how to make it easy to create simple presentations right in the application. Through the years, every time I've tried to use the features in Acrobat I'm left disappointed by the outcome and so now it's reputation as anything beyond a wonderful prepress and proofing tool is tarnished.
Also, on a Mac I don't know what kind of security issues could be in 8.0 that would leave me exposed. I open my own pdfs, files sent by my clients and others that I trust only. How is someone going to sneak past my firewall just because I'm running 8.0?
How am I exposed?

Acrobat Pro X 10.1.6 attach to email, Mac Outlook 2011 Doesn't work, but Adobe Reader X 10.1.6 works

Acrobat Pro X 10.1.6 attach to email, Mac Outlook 2011 Doesn't work, but Adobe Reader X 10.1.6 works.......WHY?!?1?1?!

Past the contents of the install.log file in the forum. It's located at: /var/log/install.log

Error: "Acrobat is unable to connect to your email program" using attach to email . . .

Windows 7 Pro Sp1
Thunderbird 3.1.9
Acrobat Reader x 10.0.1
File, "Attach to email. . . " feature returns error "Acrobat is unable to connect to your email program"
Thunderbird is set to default email client on Windows 7 Professional SP1.

You can't. It isn't an e-mail client, it's a web site.
(So far as I know. Yahoo, for example, does allow itself to be set up
as a mail server, so you can use a mail client with it).
Aandi Inston

Acrobat's "Attach to Email" fails due to tooltip behavior???

OK, let me start out by acknowledging that I’m claiming
my car won’t start because the bathroom light is on …
but here goes:
I’ve got a menu of PDF’s with icons next to each
to open, print, email, or select (for multi-print/email) All of the
icons have the tooltip behavior, the only modification being a
slight increase in the offset of the tooltip. The tooltips all work
fine, the icons all work fine, everything opens, prints, or
attaches to emails (via a MAPI behavior I’ve written) as
expected … except … if you open a PDF document and
select “Attach to Email” from Acro Reader’s file
menu, a MAPI email form pops up but hitting send does nothing. Once
a particular instance of the reader has been corrupted it can no
longer email any PDF, even those opened directly by the OS,
however, my own MAPI behavior remains functional and I can still
email PDFs directly from the menu … so the corruption appears
to be in the reader, not the email client.
Before you think I’m crazy, I tried a simple test: 2
buttons, one with just the file open behavior, the other with file
open + tooltip. The file open only behavior works fine all day
long, the file open + tooltip behavior will eventually cause
problems with the reader’s email capability … maybe not
the first time, but after 5 or 6 tries the problem will eventually
surface. Once the problem has surfaced, closing the offending
document but leaving the instance of the reader open will cause all
subsequent attempts to email to fail when opening the PDF from
either button. Closing the reader will restore email if the PDF is
opened from the non-tooltip button and we’re back to where we
started.
We have demonstrated the problem with both Acro Reader 8, and
Acro 7 Pro on XP Pro. Anyone know what might be happening?

I added these additional strings via Reg Editor. Similar to a previous posting and it now works fine.

Attach as email locking up Outlook

Hello All,
This issue just started. Whenever one of my users uses the attach to email option the email will show up with two of the same attachments on two separate attachment lines and the email as well as Acrobat will freeze. We are using Acrobat Standard 8. Any suggestions?
Regards,
Rob

With the x64 system, you may have to either upgrade to AA X or save the PDF and then attach it. Adobe does not consider AA8 compatible with Win7, particularly Win7 X64, though a few folks have succeeded to use it. The problem may actually be a 64-bit outlook. I am only guessing. Hopefully some folks who have been successful with AA8 will drop by and share their experiences.

Attach to email or share online crashes Acrobat X

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