Attention people who experienced the preorder online store crash issues

Dear all who were posting in the early hours of Friday morning about the above problem, I would suggest you check with your credit card company / apple to see how many ipads you've ordered!
I, like many others, had quite a few problems ordering my ipad 2 online in the early hours of Friday morning with multiple errors, all of which indicated problems processing orders / failure to process credit cards. I finally managed to make my purchase via my iphone at around 0230 (after about 90 minutes of trying on my desktop) and checked with my credit card issuer that only one authorsation had taken place. A single conformation email for my order came through around 0309. In the morning I double checked my account to confirm just one order had been placed and thought that was the end of it and all was well....
Imagine my surprise on Saturday afternoon (nearly 40 hours later) when my card was stopped due to suspected fraudulent activity due to multiple Apple store authorisations. After a heated call with the card issuer (as I felt their handling of the situation was less than helpful but that's another story, although when I questioned why, despite me contacting them at the time of the event, it had taken 36 hours for them to contact me, they came up with the classic reply of 'well, you wouldn't want us to phone you at 2 in the morning just because we suspected your card was being used fraudulently would you?' - err, yes I would!).
I phoned apple this morning and yes, despite only one email being received and my online account only showing 1 order, their computers showed 2 were destined for my address but 1 was awaiting 'authorisation' (whilst my credit card company says they've authorised both)! The representative was pleasant enough and stated that she would inform billing but I'll be checking this over the week and would urge others who tried multiple times to do the same... just because your online account says one order doesn't mean thats what apple's own accounts system says!
Fortunately, I received a customer survey from apple a few hours ago asking me how I found my online order experience - how timely
Scott

Had a very similar experience - i have cancelled x3 orders so far!.

Similar Messages

How can I file a formal complaint with the Apple Online Store Canada?

I've spoken to two customer service representatives at this point about an order that I cancelled within a half an hour of placing it, as I was initially unaware that the product I purchased would not fit my sister's iPhone. As stated in the Cancelled Order portion of the following page: http://store.apple.com/ca/help/viewing_changing_orders#cancel, I should NOT have been billed for the order. I was billed last Friday and am still yet to receive the refund, despite the fact that the first rep I spoke to advised that my money would be refunded in one day. The statement on the link I provided is completely misleading, as well as the email I received stating that I would not be charged at all. Someone with Apple must amend this statement on the website and the automated emails, as it could be considered legally misleading. I will in no way be pursuing any legal action, as I don't have the time and I'm only out $90.00, but I can't imagine having purchased the MacBook that I wanted to purchase prior to this incident and going through an ordeal like this again. Can someone please advise who I should contact and where I can find their contact information please? I love the apple products that I own and would hate to discontinue my customer relationship with the company.

Also, please remember that no refund from any store is instantaneous. They will process the refund, probably within 24 - 48 hours. After that, your bank/credit card company has to credit your account....... mine takes at least 3 business days to do so (the banks are very efficient in posting charges, but like to keep the money for a couple of days before giving it back to you - they've been doing that for years).
Edit: I just checked their return/refunds policy and it includes this:
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS). If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
Note that it states it will be initiated immediately, but will be sent within 5 business days.
Read the entire policy here:
http://store.apple.com/us/help/returns_refund

Is anyone else having problems with the Canon Online Store?

In the last month or so, I've had one problem after another with the Canon Online Store; from being unable to delete items from the shopping cart; to not being able to add "in stock" items; disappearing Wish Lists; and just now, I tried to add one lens cap to the 6 or 7 items I already had in the Shopping Cart, and they disappeared.
I've called, more than once, and I've written, also more than once, to Canon Support about this, but they ignore what I tell them, and tell me there are no problems with the Online Store. They don't even seem to report to anyone that anyone has complained, because each time is "the first time", even though I've called (more than once) and written (more than once) to them about continuing Online Stores problems.
Is anyone else having problems with the Canon Online Store?
Why does Canon not care to track reported problems with the storefront part of their web-site?
I'm not trying to insult Canon, it's just that I've been a Canon customer for less than 3 months, and the're only batting .333, so far. Canon Support was very quick to respond about a concern I had that a 50mm f/1.4 I had just purchased was authentic or not. In trying to register that lens, I looked up on the Canon web site where to find the serial number. Since my new lens did not have any numbers there, I was concerned I had been sold a fake. But, then Canon Support sent me link to a different online document that showed a few different places where it might be, and there it was.
Is Canon like that with other problems, as well? Or is their "batting" average better than my very limited experience?
I just love my Rebel T5i, and my Canon lenses (from "the Kit brothers of the Cropped Frame coral": EF-S 18-55mm f/3.5-5.6 IS STM, and EF-S 70-300mm f/4-5.6 IS USM; to the "Truly Nifty Fifty", the 50mm f/1.4 USM, [the f/1.8 is just a "thrifty fifty"], and finally, the "Super-Macro" MP-E 65mm f/2.8 1x-5x Macro)!
Regards and Thanks,
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

Hi Danny. Thanks for replying.
I only use my desktop PC to access Canon's web site, and I've been using Mozilla Firefox for years. And, yes, it is the latest version. Since Canon REFUSES to support the use of Firefox on it's web site, WHAT BROWSER DOES CANON SUPPORT? WHEN did Canon STOP SUPPORTING Firefox?
I've been told that there are 2 pending orders in my account. Yet, I NEVER placed those orders! WHY CAN'T CANON SEE THAT THIS IS A PROBLEM???
Instead of off-target suggestions, and pasted boilerplate REFUSALS TO EVEN LOOK at this issue, I would prefer it if Canon went "old school", and FIXED THE PROBLEM, in the first place! But, maybe that's a bit too grown up of an answer for you!
"Award-winning" support??? And, just exactly WHAT AWARD did Canon "support" WIN for CONSISTANTLY IGNORING REPORTED PROBLEMS??? The OSTRICH?
Please pull your head out, and FIX this problem, OR YOU ARE THE PROBLEM!!!
Thank you for your "prompt" attention to this matter!
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

Is the Apple Online Store safe to buy

I want to buy the new Macbook Air but my dad doesn't like giving out details without knowing that the site is safe.
Can you help me prove to my dad to buy it of this site.

You mean the apple online store isn't it? www.apple.com
I think is more than safe if i need trust a website i only trust apple.You can give your details for the purchase and after delete them,also you can pay but getting apple bank account in your country and making a deposit there but the easiest and safer way is do it online with your card is safe believe me.
May you shall care more about pay in a supermarket or petrol station with your card than use it in apple.
I never ear any problem with people buying at apple online,i did it myself several times and i am quite happy,also if you no happy with the product you get a refund to your card,i already get it in a apple store so online shall work in the same way and believe me it works.
I can't think why your dad shall care about it,i mean i understand your dad point but and i respect it but also i shall say that is safe and if you don't trust just do the payment and delete your card details after is being confirm or after some days.
Apple is apple because care about things like that and if you use apple website you safe,i mean always is a small % that something can go wrong but i don't think in this case is something that shall stop you to make the purchase.Is if no the one one of the safes ways to do it and i am sure your dad can confirm that after do it.

How do I use the apple gift cards in passbook for a purchase in the apple online store.

How do I use the apple gift cards in passbook for a purchase in the apple online store.

Hi Ron2002,
Click this link and redeem your Apple Store Gift Card:
http://store.apple.com/us/browse/home/giftcards/redeem
Be sure to sign to your Apple ID.
Cheers!

Could you please tell me why as a Brit resident in Japan therefore having a billing address that is Japanese is forced to only get service from the Japanese online store? Is there not some way of allowing me to select movies and music to buy and download

Could you please tell me why as a Brit resident in Japan therefore having a billing address that is Japanese is forced to only get service from the Japanese online store? Is there not some way of allowing me to select movies and music to buy and download from other stores. Why do am i forced to try to nread Japanese when I have selected English as my language. The price for Downloads is no different and even if it was I am happy to pay. This also applies to Movie rental which is crazy and extremely restrictive. I a supposed GLOBAL community why does Apple do this.

You can buy ONLY from the itunes store of your country of residence (As proven by valid billing address of credit card) and ONLY while inside the borders of that country.
These are the terms of the itunes store.

How do I remove my credit card information from the Apple Online Store? Not iTunes store, the online site.

I'm trying to remove my CC information from the Apple Online Store, but it won't let me erase it. When I look for a way online, I only find information on how to erase it from the iTunes Store. Maybe the answer is right in front of me but I'm not seeing it, but some help would be much appreciated.

Hello Spennetrator94,
After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning payment information. Removing the payment information from your Apple ID will remove the data from the various stores.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/ht1918
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Can i buy a MacBook/Pro from the US online store from another country?

Hi guys,
is it possible to pay for the US online store for buying a MacBook / Pro and ship it within the states of course??
one of my family members are there and they are not that much into computers, is it possible to buy it from here (Jordan) using a Jordanian Credit Card and put the shipping address in the states??
I didn't know where to post this exactly, so hope i can be answered and hope i can be directed into the right department instead of deleting it
Thank you

Sorry, but the US Apple Store cannot accept credit/debit cards with billing addresses outside of the US nor checks on non-US banks.
http://store.apple.com/us/help/payments

I'm among about 140 people who received the same email. I want to include all of those addresses in a new group. Is it possible to create the group without having to manually enter each of the 140 addresses?

I'm among about 140 people who received the same email. How can I create a new group for these people without manually entering all 140 addresses?

Hi SDGNOM,
According to your description, my understanding is that you want to export list to Excel with all columns in your SharePoint.
For the SharePoint RPC protocol method, SharePoint export to excel will take the list id as well as the view id. So we cannot export list to Excel with all the columns without having to depend on the fields
chosen in the default view.
Reference:http://msdn.microsoft.com/en-us/library/ms478653.aspx
For a workaround, you can achieve your demand via PowerShell. Here is a template you can refer to:
Param(
[Parameter(Mandatory=$True)]
[string]$webUrl,
[Parameter(Mandatory=$True)]
[string]$outPath
$web = Get-SPWeb $webUrl
write-host ("Path: " + $outPath)
foreach($list in $web.Lists)
$exportlist = $null
$exportlist = @()
$list.Items | foreach {
$hash = $null
$hash = @{}
foreach($fld in $_.Fields ){
Try {
$hash.add($fld.Title, $_[$fld.Title])
Catch [System.Management.Automation.MethodInvocationException]
# Eating an error caused by duplicate column names.
Finally
#"End"
write-host ("Exported: " + $_.Title)
$obj = New-Object PSObject -Property $hash #@{
$exportlist += $obj
$expath = $outPath + '\' + $list.Title + '.csv'
$exportlist | Export-Csv -path $expath #$oPath
Reference:
http://porchcode.blogspot.com/2013/04/exporting-sharepoint-list-items-to-csv.html
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

Can i order from the us online store and get my product in mexico?

can i order from the us online store and get my product in mexico?

No. Only in the US. There's an online store in Mexico that you can use - http://www.apple.com/mx/support/.

When ordering a project I'm getting a message " an error occurred while contacting the Apple online store. Please try again" Can anyone please tell me why I might be getting this message and how to fix the problem. Thank you

When ordering a project I'm getting a message " an error occurred while contacting the Apple online store. Please try again" Can anyone please tell me why I might be getting this message and how to fix the problem. Thank you

I've got the same problem.
It wasn't the case before the upgrade to v 9.2 (Iphoto 11) yesterday.
The previous solution preferences - advanced - "select a store" (last option) doesn't solve it anymore.
Thanks!

Is the Apple Online Store currently off line (for the holidays)?

I just made a new year's card in iPhoto, but I can't mail it to the Apple Online Store. I use OS X Lion and up to now I didn't have any problems... I made alle possible software updates...

Thanks for the advice, but it didn't work. Even after rebooting Iphoto shows the same error when I want to send it to the Apple Online Store...

Change the apple online store

i want to change the apple online store from germany to austria with a small rest on my account, how can i do that ?

Where did you order it from?
Apple.com store? Call AppleCare to change the order. 1 800 275 2275
If you got them from the Apple Retail Store, look at your receipt and follow those return/exchange policies

"There was a problem communicating with the Apple Online Store. Please try again."

When I try to order prints on my Macbook I get the error .... "There was a problem communicating with the Apple Online Store. Please try again." I've gotten this error for a few days. When I try the same thing with my wife's Macbook Pro there are no issues. How do I fix the problem on m Macbook?

I found the problem thanks to some help given.
Go to iPhoto menu -> Preferences... -> Advanced -> > Print Products Store was set to "none". I changed that to my own country and then it worked, I could place the order.
Thanks a lot!

Purchasing from the US Online Store

Can i buy something from the US Online Store for a friend living in the US using my (foreign) cypriot visa card and have the item shipped to his US adrress?

Unfortunately no, that cannot be done.
You can only make purchases in the store for the country where you live and to do so you must have a bank card in that same country with a verufyable billing address for the card in that same country.
There are no provisions currently for doing these purchases across international boundaries.
UPDATE -
In rereading your question I may have misunderstood you. I gave an answer for the iTunes/Mac App Stores, but now believe that you were actually asking about the Apple store at store.apple.com. I don't have experience with that, but I believe that it is basically the same. I don't believe that the US store will accept your Cypriot bank card (with your Cypriot billing address) as a form of payment.
Give it a try, the most that can happen is that the system rejects your bank card.

Attention people who experienced the preorder online store crash issues

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