Automated Outlook Integration Emails ?

G'day all,
Our service department repairs (and recertifies) equipment and ideally we would like to be able to automatically email customers a reminder 11 months from the time an original delivery (or invoice depending on the situation) is sent.
We have successfully tested reminders in SAP's Activities to remind users within SAP, but we wish to take it one step further to have the service technicians be able to create their quotes and deliveries and then somehow initiate (generate) an email 11 months from that time destined for the customer for an annual reminder.
Also, the activities are typically based on service calls that are in turn based on serialized parts that have existing Customer Equipment Cards.
We are in the midst of testing a scenario that would see us create an email in Outlook that is set to be delivered 11 months from the current date and then save it as an activity in SAP for good measure, but we need some type of automation and we need the serial number(s) to be inspected to be part of the correspondence.
I have probably missed a few key points in this message since I am trying to wrap my head around the scenario and needs, but perhaps some of you have had a similar need or can point me in the right direction.
I appreciate you taking the time to review this.
Best regards,
Pat Heaphy

Hi Pat,
My suggestion would be to use SDK, for this kind of automation as it might overload the Outlook Integeration.
Regards
Arshdeep

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