Automatic creation of Service Arrangements in SAP CRM 2007

Dear all
we're using SAP CRM Resource Planning with HCM integration, so get the Employee Master and requried Availability Info Types replicated from HCM via ALE.
Unfortunately, between the creation of an Employee and the Time Distribution, a Service Arrangement must be created manually. As both the HCM-side steps are executed automatically as background job, we are trying to find a way to also create Service Arrangements automatically. We do not need to maintain any data other than ID and Name for the Service Arrangement in the first place.
Can you point me to a way to do this - eventually a function module that would be available for this purpose?
Many thanks in advance!
Christian

Hi Christian,
You need to do customization settings for automatic creation of Service Assignments. And for the same you need to do all these settings according to the SAP Help Document.
You can have a look at the flow of the Service Assignment from the link below
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
You need to do the customizations from the sap help document. You can have a look from this link:
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
Technical Information : As Assignment functionality is based on WFM Core, there are some BadI's exposed. You can implement them to achieve your functionality.
Badi : CRM_SRV_SDL
Implementation                                                     Purpose
CRM_SRV_SDL_WFM                                         R/3 connection to the WFM Core
CRM_SRV_SDL_RFC                                          TCP/IP connection to the SAP Business Connector when using the external   Scheduling Engine of a third party vendor.
In our development scenario, we have used the BadI's CRM_SRV_SDL to achieve the functionality.
Hope this helps.
Thanks,
Samantak.
Edited by: Samantak Chatterjee on Sep 11, 2009 9:43 AM

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