Awrddrptで「ORA-01476: 除数がゼロです.」

お客様の環境(10.2.0.1.0)で、
急激なレスポンスの低下が発生し、その原因究明の一つとして「awrddrpt.sql」を実行したところ、
select output from table(dbms_workload_repository.awr_diff_report_html( :dbid,
* 行1でエラーが発生しました。: ORA-01476: 除数がゼロです。
ORA-06512: "SYS.DBMS_SWRF_REPORT_INTERNAL", 行8374
ORA-06512: "SYS.DBMS_SWRF_REPORT_INTERNAL", 行9933
ORA-06512: "SYS.DBMS_WORKLOAD_REPOSITORY", 行475
と除数セロのエラーが発生してしまいます。
考えられる原因は何でしょうか?
なお、レスポンスの低下は「ORACLEサービスの停止→開始」で改善され、現在は正常に稼働しています。

ORA-1476エラーはコードが間違ってるか、引数や変数が間違っているということですが、内部パッケージで発生しているようですので、
・Enter value for num_days に"0"を入力しているなら、1とかに変えてみる
・Begin SnapIDとEnd SnapIDに同じ値を入れているなら、Endの方を1つ後のIDにしてみる
のいずれかが可能性としてあり得るのではないかと思います。
上記をやっても同じ、もしくは上記には該当しない場合はユーザー起因ではありえないので、不具合の可能性が高いのではないでしょうか。その場合はサポートに聞くしかありませんね。。

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    declare
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    +---------------------------------+
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    |            .                    |
    |  +---------------------------+  |
    |  |    Declaration Section    |  |
    |  +---------------------------+  |
    |  |    Statements  Section    |  |
    |  +---------------------------+  |
    |  |     Exception Section     |  |
    |  +---------------------------+  |
    |            .                    |
    +---------------------------------+
    |     Exception Section           |
    +---------------------------------+
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    10  end;
    11  /
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    25    -- As the nested block handled it's exception we come back to here...
    26    v_dummy := log_trace('Procedure B''s Statement Section Continued');
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    28    when others then
    29      -- We'll only get to here if an unhandled exception was raised
    30      -- either in the nested block or in procedure b's statement section
    31      v_dummy := log_trace('Procedure B''s Exception Section');
    32      raise;
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    Procedure created.
    SQL> exec b(123);
    PL/SQL procedure successfully completed.
    SQL> select * from code_trace;
    TXT
    Procedure B's Declaration Section
    Procedure B's Statement Section
    Nested Block Declaration Section
    Nested Block Statement Section
    No employee was found
    Nested Block Exception Section - Exception Handled
    Procedure B's Statement Section Continued
    7 rows selected.
    SQL> truncate table code_trace;
    Table truncated.
    SQL> exec b('ABC');
    BEGIN b('ABC'); END;
    ERROR at line 1:
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    ORA-06512: at line 1
    SQL> select * from code_trace;
    TXT
    Procedure B's Declaration Section
    Procedure B's Statement Section
    Nested Block Declaration Section
    Nested Block Statement Section
    Nested Block Exception Section - Exception Raised
    Procedure B's Exception Section
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    SQL> select * from reorder_level;
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             1          20
             2          20
             3          10
             4           2
             5           2
    SQL> select * from stock;
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             1 Pencils             10
             2 Pens                 2
             3 Notepads            25
             4 Stapler              5
             5 Hole Punch           3
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    SQL> ed
    Wrote file afiedt.buf
      1  create or replace procedure re_order(p_item_id NUMBER, p_quantity NUMBER) is
      2    cursor cur_stock_reorder is
      3      select s.stock_level
      4            ,r.stock_level as reorder_level
      5            ,(r.stock_level*4) as reorder_limit
      6      from stock s join reorder_level r on (s.item_id = r.item_id)
      7      where s.item_id = p_item_id;
      8    --
      9    v_stock cur_stock_reorder%ROWTYPE;
    10  begin
    11    OPEN cur_stock_reorder;
    12    FETCH cur_stock_reorder INTO v_stock;
    13    IF cur_stock_reorder%NOTFOUND THEN
    14      RAISE no_data_found;
    15    END IF;
    16    CLOSE cur_stock_reorder;
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    18    IF v_stock.stock_level >= v_stock.reorder_level THEN
    19      -- Stock is not low enough to warrant an order
    20      DBMS_OUTPUT.PUT_LINE('Stock has not reached re-order level yet!');
    21    ELSE
    22      IF v_stock.stock_level + p_quantity > v_stock.reorder_limit THEN
    23        -- Required amount is over-ordering
    24        DBMS_OUTPUT.PUT_LINE('Quantity specified is too much.  Max for this item: '
                                     ||to_char(v_stock.reorder_limit-v_stock.stock_level));
    25      ELSE
    26        DBMS_OUTPUT.PUT_LINE('Order OK.  Printing Order...');
    27        -- Here goes our code to print the order
    28      END IF;
    29    END IF;
    30    --
    31  exception
    32    WHEN no_data_found THEN
    33      CLOSE cur_stock_reorder;
    34      DBMS_OUTPUT.PUT_LINE('Invalid Item ID.');
    35* end;
    SQL> /
    Procedure created.
    SQL> exec re_order(10,100);
    Invalid Item ID.
    PL/SQL procedure successfully completed.
    SQL> exec re_order(3,40);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(1,100);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(2,50);
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    PL/SQL procedure successfully completed.
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    SQL> ed
    Wrote file afiedt.buf
      1  create or replace procedure re_order(p_item_id NUMBER, p_quantity NUMBER) is
      2    cursor cur_stock_reorder is
      3      select s.stock_level
      4            ,r.stock_level as reorder_level
      5            ,(r.stock_level*4) as reorder_limit
      6      from stock s join reorder_level r on (s.item_id = r.item_id)
      7      where s.item_id = p_item_id;
      8    --
      9    v_stock cur_stock_reorder%ROWTYPE;
    10    --
    11    -- Let's declare our own exceptions for business logic...
    12    exc_not_warranted EXCEPTION;
    13    exc_too_much      EXCEPTION;
    14  begin
    15    OPEN cur_stock_reorder;
    16    FETCH cur_stock_reorder INTO v_stock;
    17    IF cur_stock_reorder%NOTFOUND THEN
    18      RAISE no_data_found;
    19    END IF;
    20    CLOSE cur_stock_reorder;
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    22    IF v_stock.stock_level >= v_stock.reorder_level THEN
    23      -- Stock is not low enough to warrant an order
    24      RAISE exc_not_warranted;
    25    END IF;
    26    --
    27    IF v_stock.stock_level + p_quantity > v_stock.reorder_limit THEN
    28      -- Required amount is over-ordering
    29      RAISE exc_too_much;
    30    END IF;
    31    --
    32    DBMS_OUTPUT.PUT_LINE('Order OK.  Printing Order...');
    33    -- Here goes our code to print the order
    34    --
    35  exception
    36    WHEN no_data_found THEN
    37      CLOSE cur_stock_reorder;
    38      DBMS_OUTPUT.PUT_LINE('Invalid Item ID.');
    39    WHEN exc_not_warranted THEN
    40      DBMS_OUTPUT.PUT_LINE('Stock has not reached re-order level yet!');
    41    WHEN exc_too_much THEN
    42      DBMS_OUTPUT.PUT_LINE('Quantity specified is too much.  Max for this item: '
                                  ||to_char(v_stock.reorder_limit-v_stock.stock_level));
    43* end;
    SQL> /
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    SQL> exec re_order(10,100);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(3,40);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(1,100);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(2,50);
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    PL/SQL procedure successfully completed.
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    SQL> ed
    Wrote file afiedt.buf
      1  create or replace procedure re_order(p_item_id NUMBER, p_quantity NUMBER) is
      2    cursor cur_stock_reorder is
      3      select s.stock_level
      4            ,r.stock_level as reorder_level
      5            ,(r.stock_level*4) as reorder_limit
      6            ,(((r.stock_level*4)-s.stock_level)/p_quantity) as finance_factor
      7      from stock s join reorder_level r on (s.item_id = r.item_id)
      8      where s.item_id = p_item_id;
      9    --
    10    v_stock cur_stock_reorder%ROWTYPE;
    11    --
    12    -- Let's declare our own exceptions for business logic...
    13    exc_not_warranted EXCEPTION;
    14    exc_too_much      EXCEPTION;
    15  begin
    16    OPEN cur_stock_reorder;
    17    FETCH cur_stock_reorder INTO v_stock;
    18    IF cur_stock_reorder%NOTFOUND THEN
    19      RAISE no_data_found;
    20    END IF;
    21    CLOSE cur_stock_reorder;
    22    --
    23    IF v_stock.stock_level >= v_stock.reorder_level THEN
    24      -- Stock is not low enough to warrant an order
    25      RAISE exc_not_warranted;
    26    END IF;
    27    --
    28    IF v_stock.stock_level + p_quantity > v_stock.reorder_limit THEN
    29      -- Required amount is over-ordering
    30      RAISE exc_too_much;
    31    END IF;
    32    --
    33    DBMS_OUTPUT.PUT_LINE('Order OK.  Printing Order...');
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    35    --
    36  exception
    37    WHEN no_data_found THEN
    38      CLOSE cur_stock_reorder;
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    40    WHEN exc_not_warranted THEN
    41      DBMS_OUTPUT.PUT_LINE('Stock has not reached re-order level yet!');
    42    WHEN exc_too_much THEN
    43      DBMS_OUTPUT.PUT_LINE('Quantity specified is too much.  Max for this item: '
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    44* end;
    SQL> /
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    SQL> exec re_order(2,40);
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    PL/SQL procedure successfully completed.
    SQL> exec re_order(2,0);
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    SQL> ed
    Wrote file afiedt.buf
      1  create or replace procedure re_order(p_item_id NUMBER, p_quantity NUMBER) is
      2    cursor cur_stock_reorder is
      3      select s.stock_level
      4            ,r.stock_level as reorder_level
      5            ,(r.stock_level*4) as reorder_limit
      6            ,(((r.stock_level*4)-s.stock_level)/p_quantity) as finance_factor
      7      from stock s join reorder_level r on (s.item_id = r.item_id)
      8      where s.item_id = p_item_id;
      9    --
    10    v_stock cur_stock_reorder%ROWTYPE;
    11    --
    12    -- Let's declare our own exceptions for business logic...
    13    exc_not_warranted EXCEPTION;
    14    exc_too_much      EXCEPTION;
    15    --
    16    exc_zero_quantity EXCEPTION;
    17    PRAGMA EXCEPTION_INIT(exc_zero_quantity, -1476);
    18  begin
    19    OPEN cur_stock_reorder;
    20    FETCH cur_stock_reorder INTO v_stock;
    21    IF cur_stock_reorder%NOTFOUND THEN
    22      RAISE no_data_found;
    23    END IF;
    24    CLOSE cur_stock_reorder;
    25    --
    26    IF v_stock.stock_level >= v_stock.reorder_level THEN
    27      -- Stock is not low enough to warrant an order
    28      RAISE exc_not_warranted;
    29    END IF;
    30    --
    31    IF v_stock.stock_level + p_quantity > v_stock.reorder_limit THEN
    32      -- Required amount is over-ordering
    33      RAISE exc_too_much;
    34    END IF;
    35    --
    36    DBMS_OUTPUT.PUT_LINE('Order OK.  Printing Order...');
    37    -- Here goes our code to print the order, passing the finance_factor
    38    --
    39  exception
    40    WHEN exc_zero_quantity THEN
    41      DBMS_OUTPUT.PUT_LINE('Quantity of 0 (zero) is invalid.');
    42    WHEN no_data_found THEN
    43      CLOSE cur_stock_reorder;
    44      DBMS_OUTPUT.PUT_LINE('Invalid Item ID.');
    45    WHEN exc_not_warranted THEN
    46      DBMS_OUTPUT.PUT_LINE('Stock has not reached re-order level yet!');
    47    WHEN exc_too_much THEN
    48      DBMS_OUTPUT.PUT_LINE('Quantity specified is too much.  Max for this item: '
                                  ||to_char(v_stock.reorder_limit-v_stock.stock_level));
    49* end;
    SQL> /
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    SQL> exec re_order(2,0);
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    PL/SQL procedure successfully completed.
    SQL>
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    SQL> ed
    Wrote file afiedt.buf
      1  create or replace procedure re_order(p_item_id NUMBER, p_quantity NUMBER) is
      2    cursor cur_stock_reorder is
      3      select s.stock_level
      4            ,r.stock_level as reorder_level
      5            ,(r.stock_level*4) as reorder_limit
      6            ,(((r.stock_level*4)-s.stock_level)/p_quantity) as finance_factor
      7      from stock s join reorder_level r on (s.item_id = r.item_id)
      8      where s.item_id = p_item_id;
      9    --
    10    v_stock cur_stock_reorder%ROWTYPE;
    11    --
    12    exc_zero_quantity EXCEPTION;
    13    PRAGMA EXCEPTION_INIT(exc_zero_quantity, -1476);
    14  begin
    15    OPEN cur_stock_reorder;
    16    FETCH cur_stock_reorder INTO v_stock;
    17    IF cur_stock_reorder%NOTFOUND THEN
    18      RAISE no_data_found;
    19    END IF;
    20    CLOSE cur_stock_reorder;
    21    --
    22    IF v_stock.stock_level >= v_stock.reorder_level THEN
    23      -- Stock is not low enough to warrant an order
    24      [b]RAISE_APPLICATION_ERROR(-20000, 'Stock has not reached re-order level yet!');[/b]
    25    END IF;
    26    --
    27    IF v_stock.stock_level + p_quantity > v_stock.reorder_limit THEN
    28      -- Required amount is over-ordering
    29     

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