B110a won't upgrade nor show ePrint email

Hi there,
I'm having a difficulty getting my B110a printer to work through ePrint. The printer is connected to the WiFi and can print any document from any computer within that network no problem. I wanted to start using ePrint though, so wanted to check my ePrint email address, but got a message "Register Error - Please upgrade your product". So went to the firmware upgrade, but there I'm getting bounced off by another error - "Your printer has the most current updates installed. There are no new updates available at this time".
I've also tried to get a Claim Code (that was my initial step, actually), but my printer does not have anything like it's being advised here (by the way, same 3 line information is repeated 3 times! - link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550536&cc=us&dlc=en&lc=en#N1004, under HP Photosmart Printer):
On the printer control panel, touch the Web Services or ePrint icon ( ).
If Web Services is enabled , touch Print Report . An information sheet prints.
If Web Services is not enabled , touch Enable Web Services , and then touch OK . An information sheet prints. Your claim code is on the information sheet.
On the printer control panel, press or touch Setup (), select Wireless , and then selectWeb Services .
If Web Services is enabled , select Print Report . An information sheet prints. Your claim code is on the information sheet.
If Web Services is not enabled , select Enable Web Services , and then select OK . An information sheet prints. Your claim code is on the information sheet.
On the printer control panel, press or touch Setup ( ), and then select Web .
If Web Services is enabled , select Print Report . An information sheet prints. Your claim code is on the information sheet.
If Web Services is not enabled , select Enable Web Services , and then select OK . An information sheet prints. Your claim code is on the information sheet.
Nor I have anything listed in eStation section (wasn't sure if B110a is an eStation or not, so checked that section as well):
On the printer control panel, touch Menu ( ).
Touch Settings , and then touch Web Services .
If Web Services is enabled , touch Print ePrint Information . An information sheet prints. Your claim code is on the information sheet.
Please, HP, help! It must be, by far, the most frustrating product / service experience in my life!
PS. I wanted to highlight above quotes from your website within this message, but got another error "invalid HTML has been removed from your message". Without the highlighting, however, it works. Why would the highlight option be here if you can't use it?
PS2. Definitely the most frustrating experience in my life

Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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This question was solved.
View Solution.

Hello bowering,
Welcome to the HP Support forums. I understand that you have a couple of issues with ePrint.
To better assist you would you please provide some further information:
1)       What make/model/product number of HP printer do you have? When I search for a 7600 printer I found 4 different results and the 4 that I found are older than the ePrint feature. Guide to finding your product number
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3)      The 551 error normally applies to an email server is requiring authentication before sending from a locally hosted domain so it's surprising that you are getting that error. Let's address 1 and 2 first then we can work on number 3.
Thank you.
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This question was solved.
View Solution.

Hi Ducati749,
Sorry to be the bearer on bad news, according to a recent post from their tech support - the email is not recoverable: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/lost-orginal-eprint-...
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