Back-up file exists on my computer but iTunes can't browse it
Hi all,
I am having a problem with finding my backup data. Hope to find someone who can help this.
So this morning, I decided to restore my iPhone 5 to the default setting. I backed up all the data in my iPhone to iTunes before restoring. After restoring, iPhone was rebooted, white screen showed up with greeting, and it asked for settings such as language, country, network setting those kinds of stuff. iPhone was still connected with iTunes, and iTunes asked me if I want to restore data from back up file. I hit yes and iPhone started getting restored the backup data.
Problem happened here: iPhone accidentally disconnected, and iTunes stopped restoring and iPhone was rebooted again. I connected iPhone with iTunes again, and it started synchronizing instead of restoring backup data. And at the same time iTunes backed up data of iPhone which has not been restored the backup data yet. So a new backup file, which is just default status, was created and it was overwritten on the actual backup file that contained all my photos and everything.
I went to Edit-Preferences-Devices menu, and the original backup file (which contains all data) doesn't show on the list.
But I found a little hope:
This is the capture of back up folder where the backup files are stored (Sorry I use Korean version of Windows 7)
The location is: Users\AppData\Roaming\Apple Computer\MobileSync\backup
This is the capture of Edit-Preferences-Devices menu on iTunes (Sorry again, it's Korean version of iTunes)
As you see, there are 6 backup files showing on Edit-Preferences-Devices menu. One is from my previous iPhone 4S, and two were created back in Febraury, and the last three backup files are created today at 11:24AM, 11:37AM, and 7:58PM.
But there are 8 folders in backup folder. One folder on the very top were created back in 2012. I guess this is the backup file for my previous iPhone 4S. Two folders under it were created back in Feb. This makes sense because there are 2 backup files which were created in February showing on Devices menu. The bottom three folders were created today at 11:34AM, 11:37AM and 7:59PM, which matches to the backup file list on Devices menu.
There are extra 2 folders created at 10:50AM and 10:52AM today. (See red box) I believe the one created at 10:50AM is the original backup file that contains all my data because the size of that folder is 5.20GB. The one created at 10:52AM is 0kb. And none of the folders created at 11:34AM, 11:37AM and 7:59PM exceeds 10MB, which makes sense because these backup files were created after restoring. Doesn't have any data.
So here goes my question: how can I restore data from the back up file created at 10:50AM?
I would really appreciate your help.
Updates:
I found why the original backup file is not showing on iTunes. Becuase it is corrupted.
All other folders contains Infor.plist, Manifest.mbdb, Manifest.plist and Status plist files.
But the folder that contains origianal backup files does not have those files above.
I think the only way I can restore the data is using third party extracting software.
Do you know anything about that kind of software?
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don't forget to de-authorize your iMac if you don't want to play purchased stuff there
and re-authorize your new macBook Pro
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Updates:
I found why the original backup file is not showing on iTunes. Becuase it is corrupted.
All other folders contains Infor.plist, Manifest.mbdb, Manifest.plist and Status plist files.
But the folder that contains origianal backup files does not have those files above.
I think the only way I can restore the data is using third party extracting software.
Do you know anything about that kind of software? -
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Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device -
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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For how to restore:
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iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
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