'backup_log_dir_for_component_Dgraph1' utility failing

Question

Hi,
I am getting the below error while running the baseline update, it was working fine for morethan a month and i was doing baseline update every day,
suddenly today its giving the error, to my surprise when I tried from workbench I am able to start the MDEX instance and its having the updated configuration. I tried deleting all the log archives too.
someone plz help me
[05.22.12 19:51:26] INFO: [MDEXHost] Starting backup utility 'backup_log_dir_for_component_Dgraph1'.
[05.22.12 19:51:27] SEVERE: Utility 'backup_log_dir_for_component_Dgraph1' failed.
Occurred while executing line 5 of valid BeanShell script:
2|
3| DgraphCluster.cleanDirs();
4| DgraphCluster.copyIndexToDgraphServers();
5| DgraphCluster.applyIndex();
6|
7|
[05.22.12 19:51:27] SEVERE: Error executing valid BeanShell script.
Occurred while executing line 35 of valid BeanShell script:
32| Dgidx.run();
33|
34| // distributed index, update Dgraphs
35| DistributeIndexAndApply.run();
36|
37| // if Web Studio is integrated, update Web Studio with latest
38| // dimension values
[05.22.12 19:51:27] SEVERE: Caught an exception while invoking method 'run' on object 'BaselineUpdate'. Releasing locks.
Caused by java.lang.reflect.InvocationTargetException
sun.reflect.NativeMethodAccessorImpl invoke0 - null
Caused by com.endeca.soleng.eac.toolkit.exception.AppControlException
com.endeca.soleng.eac.toolkit.script.Script runBeanShellScript - Error executing valid BeanShell script.
Caused by com.endeca.soleng.eac.toolkit.exception.AppControlException
com.endeca.soleng.eac.toolkit.script.Script runBeanShellScript - Error executing valid BeanShell script.
Caused by com.endeca.soleng.eac.toolkit.exception.EacComponentControlException
com.endeca.soleng.eac.toolkit.utility.Utility runInParallel - Utility 'backup_log_dir_for_component_Dgraph1' failed.
[05.22.12 19:51:27] INFO: Released lock 'update_lock'.

Answer 1

Hi ,
I could see the below listed logs underEndeca\PlatformServices\workspace\logs\shell, but all of them are empty ie> 0KB files
DEVeCommerceEndecaApp.cleanDir_complete-index-config
DEVeCommerceEndecaApp.cleanDir_config
DEVeCommerceEndecaApp.cleanDir_dgidx-output
DEVeCommerceEndecaApp.cleanDir_forge-output
DEVeCommerceEndecaApp.cleanDir_local-dgraph-input
DEVeCommerceEndecaApp.cleanDir_processing
DEVeCommerceEndecaApp.cleanDir_temp
DEVeCommerceEndecaApp.emgr_update_get_ws_settings
DEVeCommerceEndecaApp.emgr_update_update_mgr_settings
DEVeCommerceEndecaApp.mkpath_-
DEVeCommerceEndecaApp.mkpath_dgraph-input-new
DEVeCommerceEndecaApp.move_-toprocessing
DEVeCommerceEndecaApp.move_dgraph-input_to_dgraph-input-old
DEVeCommerceEndecaApp.move_dgraph-input-new_to_dgraph-input
DEVeCommerceEndecaApp.rmdir_dgraph-input-old