Bad video problem...

I recently got a new computer:
P4 2.53GHz
512 DDR-400 RAM
MSI 648MAX-L motherboard (the 8X AGP one)
RADEON 9700 PRO vid card
This computer runs great, except for one giant problem. Whenever I play any opengl-based games (namely CounterStrike), there are a bunch of funky lines (grouped in bunches, one inch between bunches) running verically down my screen. I am pretty sure it has something to do with the motherboard and videocard not being compatible. How would I make these two things compatible? All I know about my motherboard is that it has the 1.31 version of BIOS.

hmm... no answer.
anyways, I scrolled through the old 648 messages, and will try some of that stuff out. I doubt it will correct those stupid ugly lines that I get though...

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Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

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I've search Apple.com and every other site I can find without a clear answer to this:
What extensions, StartUp items, software daemons or gremlins DO NOT load in Safe Mode? Shouldn't one of them be the cause of my problem? Or does Safe Boot work on a hardware-level, too?
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I've zapped the PRAM three times, and I've unplugged it for hours. Disk Utility shows everything is good, too. There's about 50 gigs left on the internal 750 GB hard drive.
The so-called "Geniuses" both ran their Triage OS off an external drive and my iMac hardware passed ALL of their tests. One said it just needed a reinstall (a free fix!!), and the other said my video card is bad ($800, and I have to use an outside repair shop).
Can someone give me an idea how to proceed? I've been working in Safe Mode for days, but that prevents me from using: Sound, my home network, fonts, Preview, editing in iPhoto, etc.
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Specs:
Model Name: iMac
Model Identifier: iMac6,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
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I just bought the music video to "Call Me When You're Sober" and now it won't play. I've tried every way I could think of to play it, I've even used Quicktime, but it still won't play.
--Daniel

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Hi
as example
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cosmic hobo,
I picked up that tip about taking photos of intermittent screen glitches back in the nVidia graphics eMacs days, when raster shift affected a number of eMacs (including mine). I'm afraid I no longer recall who gets credit for the original idea.
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I noticed that in games, and in youtube videos, there would be pixellated patches that were off-color. I noticed some that were tinted red, and others tinted yellow. So I opened up GIMP's color picker and indeed there were two off-color lines of improperly tinted colors forming an x in the middle of the color picker. Because this appears to be a purely display problem, I couldn't take a screenshot of the problem, so I took a photograph of my monitor.
http://img155.imageshack.us/img155/694/picture001vn.jpg
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Quote from: Svet on 10-August-11, 02:47:54
Can you show how it should look to compare it to yours?
Also it could be some kind of monitor issue, have you tried with other one?
I apologize that imageshack seems to have drastically lowered the quality of my images. It does seem very hard to distinguish between what's refresh distortion from taking a photo of a computer, what's jpeg artifacts, and what's the actual issue, but I assure you the problem is still visible.
Here's how it should look
http://img148.imageshack.us/img148/3350/picture003wt.jpg
Here's a copy of the original picture with the 'x' shaped lines emphasized. I have drawn arrows pointing to the problem, which manifests as two straight diagonal lines forming an 'x' across the color picker.
http://img42.imageshack.us/img42/3558/linesx.jpg
I'll point out that this problem appeared to be linked to specific colors. I noticed it in both 2D images and 3D games. The photo is just there to show that with all the available colors displayed on a color picker, the problem manifested itself in a distinct pattern relative to some colors.
And no, I haven't tried it with another monitor. Like I said, the problem spontaneously fixed itself halfway through writing the original post so I couldn't test it. I'm posting here mainly because it's the third video problem I've seen so far that's been listed in this article as a symptom of bad video ram. Of course it's hard to isolate these problems because they seem to come and go. Occasionally it'll get really bad, then after a restart it'll be fine for a week or two.
Quote
Also check cables and connections, especially if you use VGA - digital cabling shouldn't be impacted.
I'm using a DVI connector, so no VGA.
Quote
also what PSU you use?
Antec Neo HE500 500W Supply

Bad video problem...

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