Badi to set the defualt priority for repair tickets

Hi,
My requirement is, when the IC agent saves the repair ticket the priority filed should get set automatically to some value based on the business logic. For this i am trying to use Prepare method of the ORDER_SAVE badi. But unfortunately it's not getting triggered when i save the repair tickect in WEB UI.
Friends, is there any othor Badi for this? or the way i am trying to proceed is wrong. Your help is greatly apriciated.
Thanks,
Ravi

Hi,
Every category has a reason code attached to it in the category modeller. The reason code is configured in the SPRO with the code code gruppe and katalogue.
You need to get the reason code for gold silver etc.
In your badi in the method you will first perform a CRM_ORDER_READ to read the subject set (ET_SERVICE_OS)and from there you will get the reason codes for the categories you need to look for the Ref_kind = 'A'.  In the osset you will have the table. Study the entries of this table one of the entries would be referring to the code codegruppe katalogue of gold silver etc.
Once you have done that you can update the priority by using the FM CRM_ACTIVITY_H_MAINTAIN_OW. here you will have to fill the structure IS_ACTIVITY_H_COM and CT_INPUT_FIELD_NAMES and set IV_EXTERNAL_CALL = 'X'.
If you are using more than one categories than you will have to back trace to category2 from the last category you entered. For example if you have entered Category 3 before saving you will have to get the category2 from category3 and then look for the reason code details of category 2.
Hope this helps.
Regards,
S Sarma.

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