BB Tour has garbled HTML weird lettering random numbers symbols? What to do?

Hi, I was sent here by BB Help on Twitter.   My BB Tour has worked fine with no problems receiving and being able to read emails.  I have my AOL, GMail and Yahoo linked to my BB, and could view multiple posts with no problem. 
Now, I am a working actress.  I utilize my BB as my portable office, to read emails, submit for gigs electronically and answer incoming calls for auditions and paid work/acting jobs.  So my BB is vital to me.
Last month, I got weird emails that had the subject line start with "HTML..." followed by dots, dashes, random figures and numbers.  Open the email and more random capitalization letters, numbers and symbols which I assumed, was the HTML or some coding was off.  But.  This was ONLY happening with one company who I have send me casting notices for possible acting work.  I have two accounts with the casting notice place, and the same error was only occurring with only one casting company in particular.  When I reached out to the casting notice place, after some investigating and going back and forth, with me even reaching out to my phone carrier just to figure this all out, the casting notice place determined it was Blackberry's issue to resolve.
Below I attach sample screenshots of my BB on what I see from the casting notice place so you can see what I view.  No other emails from any other company or person or entity is giving me this problem.  Only certain emails from that casting company that posts through this cssting notice place.  The other casting companies that post on this site don't show a problem when I view them on my BB either.    When I brought this up to the casting notice people, they advised I should just stop using BB and get another phone.
On Twitter, BB Help advised to turn off HTML, but while it seemed to work initially, Ithe symbols and letters were gone and I could read the notice, it also got rid of the direct hot link that sent me to submit for work thru the email while on BB, and overnight, the garbled stuff came back again so I switched the HTML back on.  There is a mobile app link but....the app they have I don't use because it taxes the browser, delays time in getting to the site and sends me through some backdoor of the log-in page and is not easy to navigate and can crash my phone.  Doesn't help me to submit for work in a timely manner let alone read what I'm submitting for!
I love Blackberry. Tte casting notice place advised me it would reach out to Blackberry about it but I haven't heard any new updates since.  I'm at a loss and losing access to submit and get work.  Advice?
garbled HTML
scrolling down, same email
scrolling down again, same email
still scrolling - to the end, SAME email viewing!
how the email looks before I open it, can't even read Subject Re Line!

Hi and Welcome to the Community!
First, refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
This site is not BB nor formal support of any kind...just other users who volunteer to try and help others out.
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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