Be aware. Verizon Trade in package very disturbing.

What a mess. My phone was in great shape, shut down and package as requested. Now I'm told my screen is bruised, no wait cracked. I get multiple reasons from verizon as to why $200 became $36. I have made a request over the phone as to how a phone that was in great shape is now damaged. I wish my phone can just get returned to me.

That sux well 36 isn't zero

Similar Messages

Never received trade-in package

I submitted a trade-in request for my iphone 4s ($200) , but received an email a couple weeks later saying my trade-in order was cancelled because I haven't ordered an iphone 6. Although I actually did order an iphont 6+ on 9/12. I have followed all the instructions, emailed a copy of my ip6+ peorder confirmation. But never got any reply/confirmation from Verizon. Tried to called their 1-877-247-3846. number but couldn't reach anybody.
I am going to receive my new ip6+ later today (based on Fedex tracking). But I still haven't received the trade-in package. One of the requirement of this trade-in program is to send in old device within 7 days of receiving your new iphone. There is no way I can meet this requirement. I don't even have a return package now! What should I do now? This is so frustrating. Probably should have gone straight to an ATT store and take their trade-in promotion....

I too have no received my two envelops after almost 2 weeks. Worse,verizon gives different stories to everyone I tall too. Today after being unable to call the 1-888 number because it was too busy, I finally talked to somebody. She was less than helpful. She could even tell me if the envolops shipped. She only promised to escalate the issue. I am not satisfied with that service.
then I see that I could go to the store and return the phone. I tried that two weeks ago and they told me I could not do that in the store.
12 years with verizon wireless and I wish I had switched to at and t or sprint as well ...

Hello, I have a problem, my computer is interrupted very often CAN I changed Maveric when working and 15 times a day is very disturbing and nustiu what I do is not only blocking and restarts

hello,
I have a problem, my computer is interrupted very often CAN I changed Maveric when working and 15 times a day is very disturbing and nustiu what I do is not only blocking and restarts

If you are getting Kernel Panics, this article (available in many languages) will explain how to find the reports. You can post the latest one here for Readers to help you:
How to Log a Kernel Panic

I use itunes on a Dell XPS502 with W7/64. In some cases have have problems to import CD's. The sound is very disturbed and the import need a lot more time than in normal cases. Is there a problem between itunes W7/64 or a known hardware issue?

I use itunes on a Dell XPS502 with W7/64. In some cases have have problems to import CD's. The sound is very disturbed and the import need a lot more time than in normal cases. Is there a problem between itunes and W7/64 or a known hardware issue?
Example-CD : "Tracy Chapman , Telling stories" is not able to import . I have more such negative cases. But in other cases it works fine and the sound is great.
The firmware at the inbuild CD/DVD DS-6E2SH is the latest version.
What can I do??

hi b noir,
I don't no about virtuel drives like you mententioned. In the mean time I have rebooted the XPS and run again the iTunes diagnostics. I think the back - chance in the registry was not ready to use. Now there are another results. They are the same in case of a running CD or a not running CD. The difference in total is like before. It takes more time that iTunes reads the (bad) CD and at the there is no good sound. In both cases ( running or not running CD) iTunes diagnostics gives as a result :
(the copie from ITunes shows the result of the not running CD from Tracy Chapman)
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater-Bibliothek 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Treiber 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes-Seriennummer 00D7B2B00CD25750
Aktueller Benutzer ist kein Administrator.
Aktuelles Datum und Uhrzeit sind 2011-06-11 19:33:22.
iTunes befindet sich nicht im abgesicherten Modus.
WebKit Accelerated Compositing ist aktiviert.
HDCP wird unterstützt.
Core Media wird unterstützt.
Info zu Video-Anzeige
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** Info für externe Plug-Ins ****
Keine externen Plug-Ins installiert.
iPodService 10.3.1.55 (x64) arbeitet zurzeit.
iTunesHelper 10.3.1.55 arbeitet zurzeit.
Apple Mobile Device service 3.3.0.0 arbeitet zurzeit.
**** CD/DVD-Laufwerkstests****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: PLDS DVDRWBD DS-6E2SH, Rev CD11
Audio-CD im Laufwerk
11 Titel auf der CD gefunden, Spieldauer: 42:07 auf Audio-CD
Titel 1, Startzeit: 00:02:00
Titel 2, Startzeit: 03:59:47
Titel 3, Startzeit: 07:19:27
Titel 4, Startzeit: 11:31:30
Titel 5, Startzeit: 15:31:50
Titel 6, Startzeit: 20:07:50
Titel 7, Startzeit: 24:27:15
Titel 8, Startzeit: 27:49:10
Titel 9, Startzeit: 32:41:25
Titel 10, Startzeit: 35:29:65
Titel 11, Startzeit: 38:38:00
Audio-CD erfolgreich gelesen (Suche nach alter Firmware).
Laufwerksgeschwindigkeit erfolgreich erkannt
Die CDR-Geschwindigkeiten des Laufwerks sind: 4 10 16 24
Die CDRW-Geschwindigkeiten des Laufwerks sind: 4
Die DVDR-Geschwindigkeiten des Laufwerks sind: 4
Die DVDRW-Geschwindigkeiten des Laufwerks sind: 4
After starting the import it is going slower and slower. If it is helpful I can send you a soundfile with these distortions.
best regards
tcgerd

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

Then Restore your iPhone Firmware with iTunes on computer. See if better. If not, talk to Verizon and see if they know of the problem and if there is a fix. If not, then make Genius reservation and take iPhone to Apple for resolution under Warranty.

Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.

Today has been the 2 week mark since I first used Verizon's trade in program. I canceled my sprint ( $100 ETF ) and decided to move over to Verizon since they were offering a $200 Gift Card if I traded in my Iphone 5. Sounded like a great deal, and I went ahead and switched over and got a new Iphone 6 from Verizon.
Fast forward 2 weeks later to today, I noticed an email saying my device had not been received. I decided to go online and chat with a woman who informed me that the email was automated, but I should wait at least 6 weeks. 6 weeks is not an acceptable time frame in my opinion, so I told her I would cancel my service if they can not at least locate my phone. They were unable to locate my phone, and claim is still has not been received.
I looked around the forums here, and low and behold a number of users are claiming they sent in perfectly working devices only to be given a $36 Gift Card because of a cracked screen. They are unable to locate the phones for tons of users, and this really worries me. She also let me know that there is no tracking number whatsoever on the package. As a consumer, I find this completely unacceptable.
Hoping they could offer further help, I went to my local Verizon store here in Battle Creek, MI. I informed the manager Cam that I was planning on returning the phone because I feel that my trade in was being mishandled and pointed him to the forums where users were complaining about the program. While talking with Cam I noticed a couple checking out the Iphones, and the Verizon rep in the store, who was a very nice gentelman was explaining the trade in program. I could not help myself from saying out loud not to trust the brown envelope that they give you since there is no tracking and I believe my phone was possibly lost or stolen and that I would not receive any credits.
Cam immediately told me to leave, threatened to call the police and told me that I was soliciting. I explained to Cam that I was here for a return, not to solicit a sale of any kind and that I too was a Verizon customer and was only sharing information on the trade in from my experience with other fellow Verizon customers. He asked me not to say it again or he would call the police, so I childishly said brown bag a few times before quietly waiting to be helped. The return was processed after this, and I argued the $35 activation fee be removed from my account and I also argued the $35 restocking fee because they did not hold up their end of the trade in deal.
I realize that I am being fairly impatient here, with it only being 2 weeks and I did overreact a little after the police were threatened. I do however lack any sympathy for Verizon not being able to process these trades in a timely manner. They knew well ahead of time that the Iphone 6 was going to cause a ton of trade ins and they could have been more readily prepared.
After I returned home, I got online and spoke to Zach from Verizon who I tried a second time to have the activation and restocking fee returned to me. He told me that it was fair charge and would not be removed so I gave in and agreed that it was my fee to pay. I want to share a few excerpts with my chat with Zach because although he is a Verizon employee, he admited to me the faults of the trade in system.
Visitor: At least just the activation should be waived, since I was paying to activate a phone I had for 2 years, not 2 weeks.
Zach: Well those fees are valid charges so they're not something I can waive. The activation fee is for new line activation and that?s waived if returned within 3 days but your paying for a line of service to be activated.... which it was. As far as the restocking fee goes that charge is to recoup some of the costs that we incur because you've returned that device. That phone can no longer be sold as new because it's been opened and used and since you returned that for a full refund of the purchase amount we end up losing money on that return so that $35 fee is assessed. None of these fees were charged in error. I'm sorry that this was the decision that you felt you had to come to especially when this would have ended up with you getting the credit for that trade in within a couple of weeks.
Zach: We could have helped you research that submission and work with the trade in center to find your device but you made the decision to go ahead and cancel service and return the phone so that limits what we could have done in that case since it's already been cancelled/returned.
Visitor: I see you are all about the money, glad to no longer be a customer then.
Visitor: You are lying on that last post Zach.
Visitor: The trade in submission is a completely seperate process than me buying the iphone and returning it.
Visitor: So you are not willing to help me, because you can't find my phone.
Zach: You're right about that process, and though I can't find your phone we can partner with the trade-in team to work out a solution.
Visitor: I am filing a complaint against Verizon with the Better Business Bureau and I will name you as one of the people who went out of their way to not help me.
Visitor: I can not believe I just read that you could have helped me, but won't since I returned the phone.
Visitor: That was flat out wrong, you deserve to be punished for that misinformation.
Zach: I'm not saying I won't help you. I'm saying that our options are now more limited because you returned that device.
Visitor: That is not an accurate statement.
Visitor: The options are exactly the same as they were.
Visitor: You can search by submission ID, phone number, and email, which provides no results.
Visitor: Your other option, calling the trade in department, is also still available.
Visitor: Those were your 2 options before and after I returned the phone, and those are still the same 2 options you have now. The fact that your company goes out of your way to argue ridiculous points makes me 100% happy I returned my device while I had a chance to.
Visitor: Now I want my phone back.
Visitor: The iphone 5 that is.
Zach: Well, not exactly. Your trade-in would have been worth $200 with a iPhone 6 purchase, however since that phone has been returned and service has been cancelled then the trade in value may be less. Have you contacted the trade in center at all about the device you shipped to them?
Visitor: No that should be your job, I'm right here on the website that had me use the cheap brown evnvelope in the first place.
Visitor: if you go check the forums on verizon
Visitor: people are straight up trashing the trade in system
Zach: In my experience it takes about 3-4 weeks. 6 tops
Visitor: $36 for broken devices given out to people that sent in working phones
Visitor: other phones never being received
Visitor: it's all over the verizon forums
Visitor: did this worry me? yes
Visitor: and did it have an affect on me returning the phone? absolutely
Visitor: and the reason is that not ONE verizon rep replied with a solution, 1 guy was credited the $200 and they still claim they never got his phone
Visitor: the rest of the people are out of luck, and they will not help them
Visitor: this should be reported to the FCC too
Zach: Can I offer you a personal suggestion?
Visitor: i'm going to talk to a lot of people tomorrow
Zach: Not necessarily the VZW suggestion but from one person to another?
Visitor: sure
Zach: Call the 877-247-3846 number (the trade in program support center) and ask to speak to a manager and escalate the issue through them. Have them give you a timeline on when to expect an answer. If that timeline is not met, then escalate again. I've had to do this, I don't tell a lot of customers that because it doesn't look good but I think it's important in this conversation that you know that I have been through the exact same situation.
Visitor: Alright thank you Zach
Zach: And I was able to get it resolved after about a month from the time I sent it in but it took me having to follow up. I hate that you may have to do the same thing and I hope you have an easier experience than I did... my situation was almost two years ago so I expect that to be better and I hope it is for you
Visitor: I do appreciate the help you've given. Unfortunately I'm out a $35 activation, a $35 restocking fee and a $100 ETF from sprint. It's too little too late, I guess I can pay my wifes bill with the gift card since I no longer have a cell phone.
Zach: You're very welcome, I did add the 1GB of free data and the 50% off your $40 smartphone charge which will be reflected on your bill moving forward as my way of saying sorry for the mess and I know it doesn't fix everything but I hope it at least helps in letting you know that I do care about your experience.
Visitor: I really screwed myself for work, and talking to my family and everhthing. Lost my phone number that I had for the last 8 years.
Zach: Well, I wouldn't give up on the trade in just yet. and that 50% off saves you $240 over the next year. So it's every little bit that I could do.
Zach: Well.... here's this....
Visitor: It doesn't matter, my cell phone number that I had for almost a decade is out in the wild now. It's quite depressing thinking about everything honestly.
Zach: We can reactivate that line of service that you just cancelled
Zach: was that the number you're worried about?
Zach: the 419 number?
Visitor: yeah
Zach: What if we reactivate that and then get you a phone ordered from our system?
And then it hit me, even Verizon admits the faults with the system trade in system. I wish I would have been more patient and I wish I never returned the phone, and I almost wanted to say yes to Zach activating me a new phone. I overreacted in this situation, but I'm just so stubborn sometimes I wouldn't back down. I felt like threatening Verizon with canceling was going to get me farther with figuring out my trade in credit, and at the end of the day it only cost me more money.
So now I'm out of:
$78 Last month bill to Sprint ( Only used 1 week of this month, but they will not prorate since I was under contract )
$100 Early Termination Fee to Sprint
$35 Activation Fee from Verizon
$35 Restocking Fee from Verizon
Out a Total of $248, have no phone at the moment and my Sprint Iphone 5 that I sent in has still supposedly just vanished into thin air. I'm mad at myself for trying to stand up as a consumer and say no, because at the end of the day I was happy with my device. I guess I'm going to go without a phone for awhile and think about my poor choices in this whole situation, if I could go back in time I would have just waited and kept the phone. Hopefully this helps someone else out because I spent a lot of hard earned money and time on this whole ordeal.

They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

Verizon trade in is a rip off!!!

I traded in my iPhone 5 32gb on Sept 20th only reason was cause I was told I would get 325 trade in for my phone. Now a month later after two weeks of calling just to be told they would call me back I get a email saying my phone won't power on. My phone was working fine till they got it. I'm not the only person with this problem just look it up online they will take your phone tell you there is a problem with it. Won't return your calls when you call they just say they don't know what's going on. Way to go Verizon looks like your going to lose my business probably a lot more too!

The FAQ page says you have to turn off the find my iPhone feature before sending it in or they will treat it like it doesnt power on. I'm not sure why that little peice of IMPORTANT information isnt made clear when you input your info or receive your return package. Seems like someone might want to know that before sending in their iPhone.
I have still not received the promised callback from the trade-in customer service people nor have I received my virtual gift card. My bill is now past do because I was expecting this promised $200! I've sold several old phones on eBay but thought I would give this a try because of the supposed guaranteed value of the iPhone. Now I have no phone AND no money/gift card. As far as I can tell this program is a scam borderlineing theft.

Verizon trade in tips

I ran into all the run around that everyone else did... was promised $200 for trading in my IPhone 4S for an IPhone 6... and then when I registered online to get the packaging, my phone was only valued at $100 (although it was in mint condition). I phoned and emailed numerous times and got no response. Eventually, after persevering for weeks -- emailing, phoning, tweeting, even sending a letter via real mail - someone called me and I told her my story. She credited my account $100.
When I mailed in my phone - having read of numerous others who mailed in phones in good condition, only to be told that the phone arrived with a broken screen, or they had failed to wipe data from the phone, or it had failed to charge - I took a photo of my phone, with the packing materials next to it - showing that the screen was intact, the phone fully charged and the data wiped - and mailed the photo with the phone. I received a $100 credit for the phone.
Perseverance does pay off.... Or contact the Better Business Bureau.... folk have gotten help from them.
Hang in there!

I've read so many people are having this same issue. I'm thinking I'm not going to do the trade in. My phone is in brand new condition. A Verizon store employee told me it was definitely in perfect condition for the full amount trade in program, but I've seen so many people talking about how once their phone arrive for the trade in that they are being told there's cracks or phone wont turn on etc. Thinking it may be better to just sell my 5 on Ebay rather than sending it in and being told I'll only be getting $25 and not $200.

Beware! Verizon Trade & Upgrade Event Scam Alert

Do not be fooled into renewing a 2-year contract by the Verizon Wireless Trade & Upgrade Event like I was.
I purchased a new iPhone 5s because I would be break even with the $200 Verizon Wireless promised to give me for trading in my iPhone 4s.
However, Verizon paid almost $100 less, with no reason given on the gift card email, or the status page on their website.
I Worte an email over 10 business days ago, and I called over 7 business days ago. The email has gone unanswered, and the phone call was futile as I never received the promised return call.
The iPhone 4s I sent them had been replaced under Apple Care, and it was only a few weeks old. It was in perfect condition. I took photos to document (which I plan to include in my complaint against Verizon Wireless with the Florida Attorney General's office).
I am very unhappy with Verizon Wireless' unfair tactics in refusing to pay the agreed upon amount for a phone that was 100% perfect and had all the data wiped (including find my iPhone).
I am offended and insulted by the complete lack of communication and professionalism demonstrated by the complete lack of response by Verizon Wireless when I brought this matter to their attention in writing and over the phone.
I would strongly recommend an alternative to using Verizon Wireless' Trade & Upgrade Event, and I intend to follow up on this matter through all means at my disposal to ensure that Verizon Wireless does not continue to profit from its fraudulent behavior.

Sorry to hear about this. You should have sold it on eBay and fetched at least $200...

Verizon trade in and up question

I have an IPhone 4 and I saw on the Verizon website that I can trade in my phone for a new iphone 6 for free as long as it is in good condition (which it is). It also said that I would have to agree to a Verizon edge contract. Is this cost added on to my normal monthly payments or does it replace my current cost?

ericpugs12,
The possibility of getting the iPhone 6 is very exciting. You have asked a great question. If you are currently upgrade eligible and sign up with the Edge program you would have an monthly cost that would be added onto your bill each month. You can find out all the details regarding Edge right here... http://vz.to/1tlR2O3
LindseyT_VZW
Follow us on Twitter @VZWSupport

Verizon trade in

I tried getting the trade in on my iphone4 that is in great condition but the website wouldn't let me do it last week. Now customer service won't help me at all and all I can get for trade in now is 27 dollars. I think their site was keeping people from getting through. I could only get the back order date and it wouldn't let me order it. Very unhappy. Their are not the only carrier.

Yep, however you wont get hardly anything there. If the device looks great and works fine, you should do much better with Ebay or Craigslist.

Verizon Trade in Program

My iPhone 5c has a crack on the screen. I was wondering if I could still trade it in for the $200 giftcard for the iPhone 6? If not, can I still get a giftcard if I trade it in just of lesser value?

Yes you " should" be able to get a lesser trade in value for your damaged phone. To find out app what you might get, first go here:
Verizon
Enter your model and go through the questions, you will get an app appraised value. You can then decide whether to submit it for return. I did two iPhone 4's, one 8gb 4, and one 16gb 4s. The 4s had a cracked back , and the 4 is in mint condition. I am getting 200 bucks for the 4, and 76 bucks for the 4s. Well that is what they say I will get, remains to be seen when they get them back and what they actually send me...

Verizon trade in legit?

So, I'm trying to sell my old droid x.
is this web site( https://www.trade-in.vzw.com/AppraisalPage.aspx) owned by verizon and legit? thank you.

Yep, however you wont get hardly anything there. If the device looks great and works fine, you should do much better with Ebay or Craigslist.

Error in DBMS_SQL Package (Very Urgent)

Hi Fellows,
I have created a procedure with two parameters (eg. disabletrigger(owner, tablename). I have used DBMS_SQL Package. The procedure has compiled successfully but when I run this procedure it returns this message.
ERROR at line 1:
ORA-00911: invalid character
ORA-06512: at "SYS.DBMS_SYS_SQL", line 782
ORA-06512: at "SYS.DBMS_SQL", line 32
ORA-06512: at "HABEEB.DIS", line 32
ORA-06512: at line 1
can any body help me in this ...
Thanks in advance
Mustafa

Hi Mustafa
Since DBMS_SQL package parses the DML or DDL statement that you issue at runtime, your code may have compiled successfully, but at runtime when your SQL/DML statement that you had embedded as a string in DBMS_SQL may be wrong or has syntax problems which gets resoved at runtime.
So check your SQL statement in DBMS_SQL package again.
NOTE: DO NOT GIVE A ";" AT THE END OF YOUR DML/DDL statement in DBMS_SQL package.
THANKS
MOHAMMED R.QURASHI
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Mustafa Butt ([email protected]):
Hi Fellows,
I have created a procedure with two parameters (eg. disabletrigger(owner, tablename). I have used DBMS_SQL Package. The procedure has compiled successfully but when I run this procedure it returns this message.
ERROR at line 1:
ORA-00911: invalid character
ORA-06512: at "SYS.DBMS_SYS_SQL", line 782
ORA-06512: at "SYS.DBMS_SQL", line 32
ORA-06512: at "HABEEB.DIS", line 32
ORA-06512: at line 1
can any body help me in this ...
Thanks in advance
Mustafa<HR></BLOCKQUOTE>
null

Compiling a package without disturbing the load process

Hi,
I need to compile a package, with the changes, in the database without stopping the load process that is using this package. Please let me know if any one has any ideas.
Thanks

sdk11 wrote:
Hi,
I need to compile a package, with the changes, in the database without stopping the load process that is using this package. Please let me know if any one has any ideas.
ThanksIf you mean: "I need to create or replace a package", while some session is still running code of that package.
Then sorry: nocando.
Unless you are on 11.2, in which case you could (with the necessary preparation/configuration done first) create a new version of the package in another edition than the session is using. But the session will have to finish its work using the package as-is currently.

Be aware. Verizon Trade in package very disturbing.

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