BEA Workshop Pro trial not installing on windows 2000

Hi,
I am trying to install BEA Workshop pro trial version on windows 2000. I have teh JDK 1.5 installed.
The install just stops before getting to the BEA splash and the before the user licence agreement. I ran the installer while holding the "control" key (as noted in another thread)
and this is what I got:
--------------------------Begin log-----------------------
original working dir is: |C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows|
CONTROL KEY DOWN
application dir is: |C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows|
app_path : |C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\WorkshopInstaller.exe|
arg 0: |C:\Documents and Settings\dcloutie\My Documents\Java\FullWorkshopStudioTrialInstall-569\WorkshopInstaller.exe|
reading properties from: |C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\WorkshopInstaller.lax|
Searching through the registry for VMs...
looking in C:\Program Files\Java\j2sdk1.4.2_12\bin
Found: C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe
Found: C:\Program Files\Java\j2sdk1.4.2_12\bin\javaw.exe
looking in C:\Program Files\Java\jdk1.4.2_04\bin
Found: C:\Program Files\Java\jdk1.4.2_04\bin\java.exe
Found: C:\Program Files\Java\jdk1.4.2_04\bin\javaw.exe
looking in C:\Program Files\Java\j2sdk1.4.2_12\bin
Found: C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe
Found: C:\Program Files\Java\j2sdk1.4.2_12\bin\javaw.exe
looking in C:\Program Files\Java\jdk1.5.0_08\bin
Found: C:\Program Files\Java\jdk1.5.0_08\bin\java.exe
Found: C:\Program Files\Java\jdk1.5.0_08\bin\javaw.exe
looking in C:\Program Files\Java\jdk1.5.0_08\bin
Found: C:\Program Files\Java\jdk1.5.0_08\bin\java.exe
Found: C:\Program Files\Java\jdk1.5.0_08\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_04\bin
Found: C:\Program Files\Java\j2re1.4.2_04\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_04\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_10\bin
Found: C:\Program Files\Java\j2re1.4.2_10\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_10\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_12\bin
Found: C:\Program Files\Java\j2re1.4.2_12\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_12\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_06\bin
Found: C:\Program Files\Java\jre1.5.0_06\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_08\bin
Found: C:\Program Files\Java\jre1.5.0_08\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_06\bin
Found: C:\Program Files\Java\jre1.5.0_06\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_04\bin
Found: C:\Program Files\Java\j2re1.4.2_04\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_04\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_10\bin
Found: C:\Program Files\Java\j2re1.4.2_10\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_10\bin\javaw.exe
looking in C:\Program Files\Java\j2re1.4.2_12\bin
Found: C:\Program Files\Java\j2re1.4.2_12\bin\java.exe
Found: C:\Program Files\Java\j2re1.4.2_12\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_08\bin
Found: C:\Program Files\Java\jre1.5.0_08\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_06\bin
Found: C:\Program Files\Java\jre1.5.0_06\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe
looking in C:\Program Files\Java\jre1.5.0_08\bin
Found: C:\Program Files\Java\jre1.5.0_08\bin\java.exe
Found: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe
...Finished searching through the registry for VMs
Searching through the path for VMs...
Looking in C:\CFusionMX7\verity\k2\_nti40\bin
Looking in C:\ColdFusionSearchService\k2\_nti40\bin
Looking in C:\JRun4\verity\k2\_nti40\bin
Looking in C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\Bin
Looking in C:\WINNT\system32
Ignoring 'C:\WINNT\system32\java.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\system32\javaw.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\system32\jre.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\system32\jrew.exe' because it is in a Windows System Directory.
Found: C:\WINNT\system32\jview.exe
Found: C:\WINNT\system32\wjview.exe
Looking in C:\WINNT
Ignoring 'C:\WINNT\java.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\javaw.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\jre.exe' because it is in a Windows System Directory.
Ignoring 'C:\WINNT\jrew.exe' because it is in a Windows System Directory.
Looking in C:\WINNT\System32\Wbem
Looking in C:\PROGRA~1\IBM\CLIENT~1
Looking in C:\PROGRA~1\IBM\CLIENT~1\Shared
Looking in C:\PROGRA~1\IBM\CLIENT~1\Emulator
Looking in C:\Program Files\Symantec\pcAnywhere\
Looking in C:\Program Files\Microsoft SQL Server\80\Tools\BINN
Looking in C:\Program Files\Rational\ClearCase\bin
Looking in C:\Program Files\Rational\common
Looking in C:\Program Files\Apache Software Foundation\maven-2.0.4\bin
...Finished searching through the path for VMs
ORDERING VMS
1: C:\WINNT\system32\jview.exe (in path)
2: C:\WINNT\system32\wjview.exe (in path)
3: C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4)
4: C:\Program Files\Java\j2sdk1.4.2_12\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4)
5: C:\Program Files\Java\jdk1.4.2_04\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4.2_04
6: C:\Program Files\Java\jdk1.4.2_04\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4.2_0
4)
7: C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4.2_
12)
8: C:\Program Files\Java\j2sdk1.4.2_12\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.4.2
_12)
9: C:\Program Files\Java\jdk1.5.0_08\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5)
10: C:\Program Files\Java\jdk1.5.0_08\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5)
11: C:\Program Files\Java\jdk1.5.0_08\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5.0_0
8)
12: C:\Program Files\Java\jdk1.5.0_08\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5.0_
08)
13: C:\Program Files\Java\j2re1.4.2_04\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_04)
14: C:\Program Files\Java\j2re1.4.2_04\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_04)
15: C:\Program Files\Java\j2re1.4.2_10\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_10)
16: C:\Program Files\Java\j2re1.4.2_10\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_10)
17: C:\Program Files\Java\j2re1.4.2_12\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_12)
18: C:\Program Files\Java\j2re1.4.2_12\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.4.2_12)
19: C:\Program Files\Java\jre1.5.0_06\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.5.0_06)
20: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.5.0_06)
21: C:\Program Files\Java\jre1.5.0_08\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.5.0_08)
22: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Plug-in\1.5.0_08)
23: C:\Program Files\Java\jre1.5.0_06\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.4
24: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
4)
25: C:\Program Files\Java\j2re1.4.2_04\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
4.2_04)
26: C:\Program Files\Java\j2re1.4.2_04\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1
.4.2_04)
27: C:\Program Files\Java\j2re1.4.2_10\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
4.2_10)
28: C:\Program Files\Java\j2re1.4.2_10\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1
.4.2_10)
29: C:\Program Files\Java\j2re1.4.2_12\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
4.2_12)
30: C:\Program Files\Java\j2re1.4.2_12\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1
.4.2_12)
31: C:\Program Files\Java\jre1.5.0_08\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5
32: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
5)
33: C:\Program Files\Java\jre1.5.0_06\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5
.0_06)
34: C:\Program Files\Java\jre1.5.0_06\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
5.0_06)
35: C:\Program Files\Java\jre1.5.0_08\bin\java.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5
.0_08)
36: C:\Program Files\Java\jre1.5.0_08\bin\javaw.exe (in registry at HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.
5.0_08)
Searching for console vm.
lax.nl.valid.vm.list=J2 J1 MSJ
lax.nl.current.vm=.
was not a valid Win32 executable.
C:\WINNT\system32\jview.exe does not match J2 or it is not a console app and I need a console one.
C:\WINNT\system32\wjview.exe does not match J2 or it is not a console app and I need a console one.
SUCCESS! C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe
Using JNI INVOCATION to simulate the following batch script:
BATCH SCRIPT
cd "C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows"
set CLASSPATH=C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\IAClasses.zip;C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264
791\Windows\resource\jdglue.zip;C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\Execute.zip;C:\DOCUME~1\dcloutie\LOCALS
~1\Temp\I1158264791\Windows\InstallerData\Execute.zip;C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\Resource1.zip;C:\
DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\InstallerData\Resource1.zip;C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Insta
llerData;C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\InstallerData;
"C:\Program Files\Java\j2sdk1.4.2_12\bin\java.exe" -Xms16777216 -Xmx50331648 -noverify com.zerog.lax.LAX C:\\DOCUME~1\\dcloutie\\LOC
ALS~1\\Temp\\I1158264791\\Windows\\WorkshopInstaller.lax C:\\DOCUME~1\\dcloutie\\LOCALS~1\\Temp\\env.prop
executing java...
LAX Version = 5.5
IAResourceBundle: create resource bundle: en
LOADING Resource path: i18nresources\custom_en
LOADING Resource path: locales\custom_en
seaFilename = WorkshopInstaller
Default properties location = C:\Documents and Settings\dcloutie\My Documents\Java\FullWorkshopStudioTrialInstall-569\
Installer PropertiesFile = C:\Documents and Settings\dcloutie\My Documents\Java\FullWorkshopStudioTrialInstall-569\installer.propert
ies
UI Mode set to Default - SWING.
InstallAnywhere 6.0 Enterprise
Thu Sep 14 16:13:25 EDT 2006
Free memory = 14672 kB
Total memory = 16320 kB
No arguments.
java.class.path:
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\IAClasses.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\resource\jdglue.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\Execute.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\InstallerData\Execute.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\Resource1.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\InstallerData\Resource1.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\InstallerData
C:\Program Files\Java\j2sdk1.4.2_12\lib\dt.jar
C:\Program Files\Java\j2sdk1.4.2_12\lib\htmlconverter.jar
C:\Program Files\Java\j2sdk1.4.2_12\lib\tools.jar
ZGUtil.CLASS_PATH:
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\IAClasses.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows\resource\jdglue.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData\Execute.zip
C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\InstallerData
C:\Program Files\Java\j2sdk1.4.2_12\lib\htmlconverter.jar
sun.boot.class.path:
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\rt.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\i18n.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\sunrsasign.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\jsse.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\jce.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\charsets.jar
C:\Program Files\Java\j2sdk1.4.2_12\jre\classes
java.ext.dirs:
C:\Program Files\Java\j2sdk1.4.2_12\jre\lib\ext
java.version == 1.4.2_12 (Java 2+)
java.vm.name == Java HotSpot(TM) Client VM
java.vm.vendor == Sun Microsystems Inc.
java.vm.version == 1.4.2_12-b03
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Sun Microsystems Inc.
java.vm.specification.version == 1.0
java.specification.name == Java Platform API Specification
java.specification.vendor == Sun Microsystems Inc.
java.specification.version == 1.4
java.vendor == Sun Microsystems Inc.
java.vendor.url == http://java.sun.com/
java.class.version == 48.0
java.compiler == null
java.home == C:\Program Files\Java\j2sdk1.4.2_12\jre
java.io.tmpdir == C:\DOCUME~1\dcloutie\LOCALS~1\Temp\
os.name == Windows 2000
os.arch == x86
os.version == 5.0
path.separator == ;
file.separator == \
file.encoding == Cp1252
user.name == dcloutie
user.home == C:\Documents and Settings\dcloutie
user.dir == C:\DOCUME~1\dcloutie\LOCALS~1\Temp\I1158264791\Windows
user.language == en
user.region == null
--------------------------End log-----------------------
Can anyone help me, I'd really like to try this software out.
Thanks,
David.

David,
Can you try passing in the 1.5 VM location manually as listed below
WorkshopInstaller.exe LAX_VM d:\bea\9server\jdk150_04\bin\java.exe
Can you also make sure that the 1.5 JVM value entry is the first entry in the PATH environment variable.
cheers
Raj

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So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Quicktime 7 Pro is not installing over Quicktime 7

I have Quicktime 7.7.6 for Windows installed on my computer.
I purchased Quicktime 7 Pro and received a registration number
I entered the registration number according to instructions
Quicktime 7 Pro did not install over Quicktime 7.
Help!

Entering the registration merely unlocks the Pro features of QuickTime Player 7. It doesn't replace it with a different version.

Adobe Acrobat 9 Pro will not open in Windows 8

Adobe Acrobat 9 Pro will not open in Windows 8. It worked until 2 days ago, now it won't do anything. I have uninstalled it and reinstalled it with no luck.

32 or 64 bit system? Have you updated Acrobat? Was anything else installed between when it worked and did not? When you say AA 9 will not open, does that mean when you have selected it in the programs list (OK, that is the metro interface if you have not installed the desktop options -- 3rd party)?

Acrobat X Pro does not install - CS 6 Upgrade (D.St. 5.0 - MasterColl. 6)

Platform: Mac Snow Leopard 10.6.8, purchased DVD
Error messages I get:
Acrobat X Pro does not install - Mac Snow Leopard 10.6.8 - CS 6 Upgrade (Design Standard 5.0 -> Master Collection 6)
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Have deinstalled Acrobat 9.0 before. Tried installing from 2 different admin accounts.
There is no trial version of the Mac Acrobat X Pro - therefore I cannot check whether it is aproblem with the DVD.
Thanks for help.

Tried a few things regarding the Mac, in vain so far - the /var/log/install.log from my latest attempt:
May 11 20:08:57 **user** runner[573]: Administrator authorization granted.
May 11 20:08:58 **user** installer[570]: Will use PK session
May 11 20:08:58 **user** installer[570]: Starting installation:
May 11 20:08:58 **user** installer[570]: Configuring volume "Macintosh HD"
May 11 20:08:58 **user** installer[570]: Preparing disk for local booted install.
May 11 20:08:58 **user** installer[570]: Free space on "Macintosh HD": 211,2 GB (211203407872 bytes).
May 11 20:08:58 **user** installer[570]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.570sPMKwC"
May 11 20:08:58 **user** installer[570]: IFPKInstallElement (8 packages)
May 11 20:08:58 **user** installer[570]: PackageKit: ----- Begin install -----
May 11 20:08:58 **user** installer[570]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
May 11 20:08:58 **user** installer[570]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg >",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManag er.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg>",\ n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg>"\n)
May 11 20:08:59 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp, uid=0)
May 11 20:09:09 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManage r.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 11 20:10:47 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Applications/Adobe Acrobat X Pro, uid=0)
May 11 20:11:05 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Internet Plug-Ins, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Application Support, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Automator, uid=0)
May 11 20:11:14 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/PDF Services, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Preferences, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.preinstall.pkg.E FG.dEfTvA
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (3 items) to /
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4Dl gW
May 11 20:11:17 **user** installer[570]: ./postinstall: chmod: /tmp/com.adobe.acrobat.10: No such file or directory
May 11 20:11:17 **user** installer[570]: ./postinstall: /tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4DlgW/posti nstall: line 110: chown: command not found
May 11 20:11:17 **user** installer[570]: ./postinstall: sudo: unable to cache uid, already exists
May 11 20:11:17 **user** installer[570]: PackageKit: Install Failed: PKG: post-install scripts for "com.adobe.acrobat.10.viewer.app.pkg.EFG"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./postinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAdobe Acrobat X Pro Installer.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#application.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.10.viewer.app.pkg.EFG";\n}
May 11 20:11:17 **user** installer[570]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:18 **user** installer[570]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg
May 11 20:11:29 **user** runner[647]: Administrator authorization granted.
May 11 20:11:29 **user** installer[646]: Will use PK session
May 11 20:11:29 **user** installer[646]: Starting installation:
May 11 20:11:29 **user** installer[646]: Configuring volume "Macintosh HD"
May 11 20:11:29 **user** installer[646]: Preparing disk for local booted install.
May 11 20:11:29 **user** installer[646]: Free space on "Macintosh HD": 209,98 GB (209983000576 bytes).
May 11 20:11:29 **user** installer[646]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.6460xNaAY"
May 11 20:11:29 **user** installer[646]: IFPKInstallElement (1 packages)
May 11 20:11:29 **user** installer[646]: PackageKit: ----- Begin install -----
May 11 20:11:29 **user** installer[646]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
May 11 20:11:29 **user** installer[646]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg>"\n)
May 11 20:11:55 **user** installer[646]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
May 11 20:11:57 **user** installer[646]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Encountered error in reading PatchRequisite.plist.
May 11 20:11:58 **user** installer[646]: ./preinstall: 2012-05-11 20:11:58.421 defaults[661:907]
May 11 20:11:58 **user** installer[646]: ./preinstall: The domain/default pair of (/private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3 /Tools/PatchRequisite, SpaceBytes) does not exist
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Preinstall exited with error code 116.
May 11 20:11:58 **user** installer[646]: PackageKit: Install Failed: PKG: pre-install scripts for "com.adobe.acrobat.a10.AcrobatUpd1011"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./preinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAcrobatUpd1011.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#payload.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.a10.AcrobatUpd1011";\n}
May 11 20:11:58 **user** installer[646]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:58 **user** installer[646]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.

Acrobat Pro Does Not Install

We are using TCS 4 on a Windows 7, 64 bit platform.
When we installed TCS 4, we did not get Acrobat X Pro (nor XI).
So, I inserted the installation DVD to see if I could just install Acrobat Pro, and the Adobe Installer would not proceed because it detected an installation of TCS 4 already.
So, I uninstalled TCS 4 (a 30 minute ordeal), and proceeded to install it all over again, this time hoping to verify that Acrobat Pro was, in fact, selected in the product check list.
In the product check list, Acrobat X Pro was indeed selected in the product check list. Installed it all over again (another 30 minute ordeal).
Saw the statement: Installing Acrobat X Pro.
When the installation was done, saw the following: "Some items for the following product(s) could not be installed successfully." (PDF icon)
Acrobat X Pro did not show up under programs, by itself, or in the Control Panel (Programs and Features).
Went here for update:
http://helpx.adobe.com/tech-comm-suite/kb/tcs-4-update1.html
Saved zip file to hard drive. (A 549 MB download.)
The Installation Instructions were in a PDF, which my system could not read since Acrobat X Pro did not install.
Followed instructions on URL above.
Double-clicked "Set-up.exe" in the unzipped files.
Adobe Installer hung up at about 2/3 of the way through "Initializing Installer" (it stops dead).
Anyone have any ideas? Thanks!

Thanks Jeff.
We finally got it to work. This is what we think happened: We closed most of the applications on our computers--but not all--when we started the Adobe Acrobat installation. If the installation process popped up a window that told us to close some specific app, we did. However, in our case, we also use Lotus Notes. The Acrobat installation process never told us to close Lotus Notes, so we left it up and answered emails as we attempted to install Acrobat. But, as I said in my original post, the installation never finished, and we never knew why. Finally, we tried closing 100% of all applications--including Lotus Notes--and we were able to install it without any trouble.
Naturally, all of our testing might have resulted in a sheer coincidence that it finally worked when we did A-B-C, but at least it finally installed.
Thanks again!
Tim

Macbook Pro sound not working in windows XP

I have a macbook pro and recently installed bootcamp/windows xp. Everything works fine in both windows xp and mac os x, except that I have no sound in windows xp. I get the sound on startup that normally plays, and audio plays fine in OS X, but when i run windows, it doesn't detect any audio device (i tried using both headphones as well as the onboard speakers that come with the computer).
Any suggestions?

Reli,
Did you install the drivers from the drivers disc you (hopefully) created during the Bootcamp install? These contain the drivers for sound & graphics etc...
I realise you get the startup sounds already, but do you mean the sounds in Windows? Anyway, Windows can be a bit funny about drivers.
Another thing to check, when in Windows, right click on your My Computer icon, go to properties, then in the new window in one of the tabs - believe it's third one from the left on the bottom row - there should be a device manager button (Sorry, I Don't currently have access to a Windows machine so can't tell you the exact tab name). Open up the device manager. Expand the audio and video devices section (or something like that) and see if the appropriate sound card is listed there - this will indicate if the drivers are installed or not.
HTH.

HP UFT 12.02 not installing on Windows 7 Service Pack 1

HP UFT 12.02 is not installing on Windows 7 Service Pack 1. But the Install Guide says it supports and recommends Windows 7 Service Pack 1 as the Operating System.

Hey Hello Dear,
   Please upgrade UR windows 7 Service pack to Service pack 2.
   from my knowledge for SQL SERVER 2012 it requires Windows 7 service pack.
   And before installing SQL server 2012 Plz activate .NET framework for that,
   Put UR windows 7 Format CD then,
   Run Command prompt as Administrator and paste following cmd in that
DISM.exe /online /enable-feature /featurename:NetFX3 /All /Source:c:\net35 /LimitAccess
it will take 2 min. after that restart your PC and try to install SQL server 2012.
Note: Before installing SQL SERVER again format UR PC/lapy once.
After this if it gives error while installation then plz change ur setup and try again.
This will be helpful.
Best of Luck
Regards,
Sandesh

ITUNES 10.6 is not installing for windows 7

ITUNES 10.6 is not installing for windows 7;

Thasnk y.ou I just got my laptop and didnt get why the itunes icon wasnt popping up on my pc and i was getting no further qustions like i did when i installed it on my work computer. Well thanks again Up The Iron's Iron Maiden Rules

CS3 will not install on Windows 7, 64-bit. No error message. Just stops installing.

CS3 will not install on Windows 7, 64-bit. No error message. Just stops installing. This is a brand new machine. This is one of the first things I'm installing on it. I'm running Windows 7 Home Premium 64-bit. The disks are fine. I have the programs installed on my two XP machines. When I run the disk, I get the window pop up that says "Initializing Installation for Adobe Creative Suite 3". Then the disk stops spinning and nothing else happens. No error message. Nothing else happens. I'm baffled. I have searched several discussion boards and cannot find anybody that has had a similar install issue like this.

Old_Timer I would recommend reviewing your install logs to determine the exact error message. You can find details on how to locate and interpret the logs at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html.

BEA Workshop Pro trial not installing on windows 2000

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